Our new Sky Haggling guide - please share your feedback

[Deleted User]

The old box is yours but given the offer I'd snatch their hand off. Just renegotiate the BB in 12 months time.

issy001

Colin_Maybe wrote: »

The old box is yours but given the offer I'd snatch their hand off. Just renegotiate the BB in 12 months time.

Aw, thanks, however that offer was a month ago and I didn't take it up because the 12 month and 18 month annoys me, that I'll have to deal with SKY twice.. when it comes to it, the lady from sky phoned back just now, but I mentioned the old box and see if we did not require a SkQ one, we then got cut off, but I doubt she'll be able to offer me the same as I mentioned earlier in the post. Hopefully

applicationcen

I noticed that they are intending to stick £25 quid on the 3rd Nov billing date. The service carries on until 12th Nov.

So I can phone and cancel that extra lump?

applicationcen

Colin_Maybe wrote: »

It's the end of your minimum term you need to know which doesn't tie in with your bill date (approx 2 weeks after?). My bill runs from the 2nd to the following 1st but my end of minimum term is the 14th. You can schedule a cancellation at any time for the end of your minimum term so you don't pay ETC's.

Thats a great help - my Nov 3 bill is £25 pounds, but the service stops on 12th Nov.

So you are saying I can cancel the service to avoid that extra £25 ?

[Deleted User]

applicationcen wrote: »

Thats a great help - my Nov 3 bill is £25 pounds, but the service stops on 12th Nov.

So you are saying I can cancel the service to avoid that extra £25 ?

It's usually 30 days minimum cancellation term so if you haven't already cancelled you'll be paying it anyway.

Edit: have you seen this link given earlier by someone else for automatic 50% off for 12 months?

sky.com/stay50

applicationcen

Colin_Maybe wrote: »

It's usually 30 days minimum cancellation term so if you haven't already cancelled you'll be paying it anyway.

I cancelled 25th September, saying to them to kill the service 2nd or 3rd Nov. That would give them their 31 days notice.
I was a bit confused that they said oh it will be the 11th Nov when it stops.

Then I get an email form them saying it will be the 12th Nov, and the final bill will be £25 for a few days service.

[Deleted User]

applicationcen wrote: »

I cancelled 25th September, saying to them to kill the service 2nd or 3rd Nov. That would give them their 31 days notice.
I was a bit confused that they said oh it will be the 11th Nov when it stops.

Then I get an email form them saying it will be the 12th Nov, and the final bill will be £25 for a few days service.

Sorry, we passed when posting but I edited my post,

Edit: have you seen this link given earlier by someone else for automatic 50% off for 12 months?

sky.com/stay50

applicationcen

Colin_Maybe wrote: »

Sorry, we passed when posting but I edited my post,

Well - I just got off the phone with someone who confirmed the Nov - Dec billing period at £25 is an error, so the available bill I can see on my account details is an error.

The person confirmed that the contract ends on the 11th Nov 2017, having been started on the 11th Nov 2016.

They confirmed that the outstanding amount should be approximately 9 days at the monthly rate of £14.00 = £4.06

They said that their billing process is done on my account on the 20th of each month. The bill should be calculated and correctly presented after that date.

Ill check back then.

However - that 50% link is very interesting. It is approximately what they are trying to charge me on the current (erroneous) bill! Thanks for the link

Wallhart

Since negotiating my 60% + 25 credit for tv I have faced two issues and I'm guessing this is Sky using Underhand tactics here as I've never had this before.

Firstly it's been a real battle to get the 25 quid applied. Started off with them lieing about it being agreed. Then it has somehow not been applied. It's taken 3 weeks to get it applied to the account.

Sexondly, I have just had tv confirmation and it states the minimum term as being 18 months rather than 12. 12 was agreed. I suspect that 12 months is the discount and they are trying to swindle people by putting them on 18months. This is for HD+.

If this is how they want to operate I'll leave then for good. Typical short mindedness by a desperate management it seems. If this is something being done widespreadly there's going to be a lot of bitter customers leaving them.

Just a warning to make sure you get everything in writing.

DarkHarlequin

Wallhart wrote: »

Since negotiating my 60% + 25 credit for tv I have faced two issues and I'm guessing this is Sky using Underhand tactics here as I've never had this before.
.....
Just a warning to make sure you get everything in writing.

I think it really depends on the agent on the other end. Just resubbed on exactly the same deal as you - 60% off box sets with cinema, £25 credit - and all gone through absolutely fine. Also on a rolling contract.

Seems YMMV when it comes to who you talk to, but hope you get sorted in any case.