Revolut pre-paid Mastercard

MrLew

Stretlow wrote: »

.... Neither me nor my wife have received our cards and I still cant get anyone to give me a timescale... Garbage customer service... Think I'm about to give up, even if they said "Look there's a four week backlog" i'd respect them for being honest...

Hi Stretlow,
I had this problem at the back end of last year (due date was 8 weeks+ for me!).

When I spoke to Revolut support about this they offered to send me an 'emergency' card which took less than a week to arrive. They explained this wouldn't have my name on it but that didn't bother me doesn't affect it's use anyway so I accepted that.

From memory I think you need to block the 'virtual' card on your app (as soon as the emergency card is ordered) and when you get the new physical card simply enter this into your app to activate it

EDIT: Apologies, didn't realise this has already been mentioned

dj7715

I used the Revolut card and app on a 7 week trip around Australia recently.

I thought it was great - no problems with ATMs, supoermarket shopping, paying for campsites, etc. It was impressive and reassuring when, seconds after paying for something, my smartphone pinged to tell me that Id just paid for something!

The help/customer support function on the app was a bit clunky - I had a couple of queries in the early stages which weren't properly answered but overall it worked very well for me.

Recommended.

Stretlow

MrLew wrote: »

Hi,

I work (and have done for many years) in the card industry (for a payment processor) and am really surprised if Paysafe (Revolut's payment processor) have said this.

In my experience I am not aware of any UK bank that issues cards that does not support the AVS system.

Just in case you are not aware AVS (Address Verification) is a way of checking your house/flat number and postcode numbers (not letters) match the ones held at your bank. These are checked independently of each other and a pass/fail code for each of these is sent back to the payment processor.

Problems can exist if you have a house name rather than number however most payment systems will take this into consideration and may ignore the house number result and simply rely on the postcode result (I have no idea if this is the case with Paysafe and the changes they say they have made might influence this).

Spaces in postcodes are generally ignored by the payment processor and banks so should not present a problem. I would be highly surprised if Paysafe don't strip the spaces out of postcodes before sending it to your bank.

If Revolut say they have changed their AVS processes recently it could be that they've increased security and so where they previously ignored a difference on address they don't anymore.

It's unlikely but it could be your bank that failed the transaction based on your own spending patterns and their own fraud settings.

You can ask your own bank to check if it was them that declined the payment, they should be able to tell you from their records (they do hold these records so don't let them fob you off). If they didn't decline it they should be able to tell you whether the AVS check fully (or part) passed. My bank is very good at giving me these details if they ever decline a transaction.

Hope this helps and good luck in getting it sorted

This is the case for the institution I currently work for but in my previous role it was definitely an issue so just wanted to point it out.

Agree with your whole post though

Colinvbrown

I used this card for the first time when in South Africa last week. It worked really well and was accepted in all the shops, restaurants and garages in which I tried it. There were no fees and the exchange rate was good. The only downside was that some bank's ATMs imposed a charge on cash withdrawals but I discovered that First National Bank (FNB) did not. Standard charged 50 Rand and Absa 30 Rand. Not sure about others.

eDicky

Stretlow wrote: »

Looks like they've still go no idea about the cards. While an emergency card has been discussed, not one person can tell either me or my wife what the delivery date is likely to be which (coming from someone who works with a pre-paid card) is absolutely rubbish customer service.

I'm not going away until the 12th so I have time to make other arrangements but there's no way I'm depositing my funds into the account(s) at this point.

Did you receive your cards in time for your trip? Or order emergency cards?

A friend of mine in Singapore received hers nine days after ordering it - airmail from UK takes up to a week...

stevenpc

i have tried my revolut card in asda store and asda petrol it isnt accepted
there has anyone else tried it in asda.

Stretlow

eDicky wrote: »

Did you receive your cards in time for your trip? Or order emergency cards?

A friend of mine in Singapore received hers nine days after ordering it - airmail from UK takes up to a week...

Hi, they arrived two days before I traveled (I'm away now) and I've decided to bring them. Took 3 weeks to arrive.

I've made 3 withdrawals with no issues and also topped up.

So far so good

MiCol

Used the Revolut card successfully on a recent USA trip but at every ATM we used (including proper banks) we were charged for ATM use. However, today I have attempted to top-up my card from my bank account (via debit card and transfer) and nothing is happening ! I have e-mailed, I have used the Revolut App Support system but have received no response; I have also tried the "emergency" phone line but that gets cut off after a couple of minutes. Is anybody else having problems? Have they gone out of business ?

eDicky

MiCol wrote: »

Used the Revolut card successfully on a recent USA trip but at every ATM we used (including proper banks) we were charged for ATM use. However, today I have attempted to top-up my card from my bank account (via debit card and transfer) and nothing is happening ! I have e-mailed, I have used the Revolut App Support system but have received no response; I have also tried the "emergency" phone line but that gets cut off after a couple of minutes. Is anybody else having problems? Have they gone out of business ?

What exactly happens when you try to top up?

They are there, but obviously very busy, you just have to be a little patient for response. This evening I resolved two separate issues via the in-app chat, one a failed top up.

In the USA (most) ATMs make the charge, not Revolut.

MiCol

I understand , and appreciate, the charge at the ATM is by the US bank and not Revolut. . However, now over 12 hours later I have not received a response from Revolut either to my Revolut app request or my e-mail. . I would normally top-up by debit card but my bank, bless 'em, have changed their current account and issued new debit cards with new numbers and I cannot find out how to change the debit card number on the app ! Here's hoping before I jet off...........