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Cheap calls though 18185 - experiences please?

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  • TCA
    TCA Posts: 1,530 Forumite
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    You need to use their freephone access number for mobile phones 0808 1 703 703 or local rate number 020 81 80 2828:

    http://www.18185.co.uk/mobilerates.php
  • jimbo49
    jimbo49 Posts: 72 Forumite
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    many tnx for the info. i guessed i was doing something wrong but wasn't sure what
  • Katiehound
    Katiehound Posts: 7,626 Forumite
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    I've been using this service for some years and find it fine.
    Sometimes I know it isn't connecting correctly because it tells me the wrong price!-e.g I know that calls to mobiles in Eire are 11pence per minute not 1 pence. Equally if it says 'There is no answer' after a couple of rings I just cut off and dial later.
    It has saved me a fortune dialling overseas numbers rather than use Talktalk.
    Being polite and pleasant doesn't cost anything! --
    Many thanks
    -Stash bust:in 2022:337
    Stash bust :2023. 120duvets, 24 bags, 43 dog coats, 2 scrunchies, 10 mittens, 6 bootees, 8 glass cases, 2 A6 notebooks, 59 cards, 6 lav bags,36 angels,9 bones, 1 knee blanket, 1 lined bag,3 owls, 88 pyramids = total 420 total spend £5. Total for 'Dogs for Good' £546.82

    2024:37 Doggy duvets,30 pyramids, 6 hottie covers, 4 knit hats,13 crochet angels,1 shopper, 87cards=178 £88.25 spent!!!
  • HEM2606
    HEM2606 Posts: 3 Newbie
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    I have received conflicting answers from Plusnet customer services as to whether call overriders can be used. Can anyone confirm that 18185 currently works OK with Plusnet, please?
  • vic_sf49
    vic_sf49 Posts: 534 Forumite
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    I've been using 18185 on Plusnet for over a year. No problems at all.
  • J_B
    J_B Posts: 6,465 Forumite
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    I've used 18866 and 1899 without problems on plusnet.
  • brewerdave
    brewerdave Posts: 8,526 Forumite
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    18185 was still working yesterday on Plusnet line:T
  • HEM2606
    HEM2606 Posts: 3 Newbie
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    Many thanks for your replies. Are you able to dial 18185 (or other overrider number) + your target phone number directly or do you have to use the freephone number provided first?
  • vic_sf49
    vic_sf49 Posts: 534 Forumite
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    You just dial 18185 + your target phone number.

    I don't know what free phone number you're on about, or who provided it.
  • HEM2606
    HEM2606 Posts: 3 Newbie
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    18185 provides a freephone number for "non-BT and mobile customers" to access the service. I know this isn't necessary for all non-BT customers as I currently use 18185 + target phone number with Fuel Broadband, but wanted to check this was also the case with Plusnet.

    Thanks for confirming this.
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