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BT Sport fiver a month

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  • DJH120
    DJH120 Posts: 2 Newbie
    Contacted BT as I should not have to pay the £5 as I'm a BT TV customer. They say that's correct, but to take advantage of this I have to re-contract for 12 months, thus extending my contract with them. I'm sure they've had their lawyers on this but I'm surprised they can get away with this. I'm being asked (forced) to extend my contract in order to avoid paying something I shouldn't be paying anyway!
  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    DJH120 wrote: »
    Contacted BT as I should not have to pay the £5 as I'm a BT TV customer. They say that's correct, but to take advantage of this I have to re-contract for 12 months, thus extending my contract with them. I'm sure they've had their lawyers on this but I'm surprised they can get away with this. I'm being asked (forced) to extend my contract in order to avoid paying something I shouldn't be paying anyway!
    They CAN'T and they KNOW THIS - clause 57 of their T&C states:
    If you are still in a minimum contract term for that service and you reasonably consider that you would be materially disadvantaged by the change, then you will have 30 days from the day you receive our written notification to call and tell us you want to end your contract for that service without paying a charge for ending your contract early.
    I would say £5 a month extra or being stuck for another 18 Months might just materially disadvantage anyone. Quote it and they will soon change their whistle.
    :A:dance:1+1+1=1:dance::A
    "Marleyboy you are a legend!"
    MarleyBoy "You are the Greatest"
    Marleyboy You Are A Legend!
    Marleyboy speaks sense
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    Marleyboy - You are, indeed, a legend.
  • dc_scotland
    dc_scotland Posts: 349 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    MSE_Paloma wrote: »
    Hi all,

    I've put a few more questions to BT about the BT Sport change and will update the story once I hear back.

    dc scotland, BT told me that broadband customers with the current 'free' BT Sport would be automatically opted in to the £5/month new full BT Sport Pack if it does not hear back from customers within 30 days. But I've asked it about your scenario - whereby you're being downgraded to Lite because you've not watched BT Sport recently.

    If anyone has any other questions, feel free to post here and I'll get in touch with BT. Many thanks, MSE Paloma

    Thank you Paloma.

    Since posting a copy of my BT email in this thread earlier today, I have been checking my online BT account to see if there are any further updates, or options to cancel BT Sport Lite, etc.

    I see that this info has now been added to my account details and appears to be further confirmation that I have been automatically downgraded to the free option, rather than opted in to a paid service that I have no wish for:
    As it stands

    you have BT Sport Lite


    Which means you'll MISS OUT on all this:
    X UEFA Champions League
    X UEFA Europa League
    X The FA Cup & MotoGPTM
    X European Rugby Champions Cup
    X Ultimate Fighting Championship

    BT Sport Lite FREE
    There's nothing else you need to do
    But I will continue to monitor both this thread for any updates or developments, as well as my BT account just in case 'As it stands' suddenly changes.
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    How are people downgrading online, when i try its just seems to be sneakily adding things on !
  • Chris75
    Chris75 Posts: 163 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Martin clearly says here that I can cancel my BT Infinity even though I am in contract for 6 months because of this change to BTSport.


    http://www.moneysavingexpert.com/news/broadband/2015/06/beat-bt-sports-price-rise?utm_source=MSE_Newsletter&utm_medium=oneliner-one&utm_term=17-Jun-15-lt&utm_campaign=news&utm_content=11


    Q. I'm in contract on my BT broadband. Does the hike mean I can cancel the broadband penalty-free?
    A. Yes, if you contact BT within 30 days of receiving the price change notification, you can avoid paying a charge for ending the contract early.


    BT says that I cannot.


    Help!
  • Anyone know if the free BT Sport with a BT Mobile contract is to be similarly affected?
  • VisionMan
    VisionMan Posts: 1,585 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Amanda27 wrote: »
    I have just rung BT to renew my contract for 18 months to enable me to keep the sports channel for free, as they state. But No, not as simple as that.

    Why did you do that? As its free for BT TV users.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    VisionMan wrote: »
    Why did you do that? As its free for BT TV users.

    Free if you renew your BT TV contract for 18 months is what BT are saying / have said .
  • telephoto
    telephoto Posts: 9 Forumite
    Tenth Anniversary Combo Breaker
    I am contracted to 2 Sep 2015 for Broadband, with free sport..
    I received the email stating that I would be upgraded and charged £5 unless I change to lite.

    Martin's website states this is grounds to cancel the contract.

    I have just spent 30+ minutes arguing the point and been refused a cancellation pointblank without £60+ charges. A manger will call me back in 7 days time!

    Unless anyone there has a contact within BT to confirm this point I am going to remain an unhappy bunny.

    I want to take up the Sky offer, and I've even got one of the voucher numbers, but I need to cut BT clear first. Is Ofcom a practical approach?

    Paloma, or anyone, any options available here to expedite this please?
  • Tigsteroonie
    Tigsteroonie Posts: 24,954 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I believe the currently recommended approach is to raise a formal complaint (if you use MSE's Resolver service, it's easy!). Say that the increased charge will put you at a material disadvantage. And finish with a warning that you will refer to the ombudsman if you are not satisified. This latter action would cost BT over £500 regardless of the outcome, so you may get offered the solution you seek (contract cancellation) before it gets to that stage.
    :heartpuls Mrs Marleyboy :heartpuls

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    :) Proud Parents to an Aut-some son :)
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