PPI Reclaiming successes and failures

[Deleted User]

You are unlikely to have a Plevin complaint rejected. It won't be a full refund of your PPI, however.

BooJewels

rh2 wrote: »

I recently got a letter from capital one saying I should now make a new type of complaint. Am I likely to be rejected again if this has already Ben dismissed by ombudsman back in 2014?

Just to explain a little for you, so you understand the different type of redress.

You can only get this second type of redress, if the first type of PPI mis-selling has been rejected. This was due to a new ruling called Plevin after a lady who brought the first test case. This is to repay some of the commission that was charged on the PPI aspect of a financial product. The ruling determined that 50% commission was acceptable, but anything in excess of this might tip the customer over into the point where they would not consider it acceptable and buy the product. High commission was determined to create an unfair relationship between the company and the customer. Organisations have been ordered to pay back the amount of commission in excess of the so-called tipping point of 50%.

So if your organisation, for example, made 70% commission, they have to pay you the 20% + any interest that might have been charged on this amount, plus a simple compensatory interest of 8%. So payouts are likely to be of a smaller amount than a PPI mis-selling redress would have been. If the commission was 50% or less, you won't get anything. You're only being invited to make this second complaint because the first one was rejected.

lesleyp118

I'm wondering if I've missed the boat on a Debenhams PPI claim. I had a storecard for several years, which I closed in 2010. I have no records of when I opened it, but I did remember it was with GE Capital at the time, then was transferred to Santander and became a credit card. The record I have is of a Santander account number shortly before I closed the account. I remember being told at some stage during the holding of the card that a regular monthly payment appearing on the statement was mandatory and could not be removed - I now assume that to be PPI which is why I thought I should try to make a claim.
I went through the Resolver tool which advised me that NewDay had now taken over the Debenhams accounts, so that is where my claim was sent. NewDay responded advising that as the account was opened before April 2014, Santander is responsible.
So, I used Resolver again, and wrote to Santander with a request for information as to whether I paid PPI on that account (maybe I should have just made a claim?). Guess what? They told me that it is no longer a Santander account number and I need to contact NewDay - arg! :exclamati Catch 22 :mad:
Any suggestions as to where I go from here? I'm sure I won't get a massive amount if any claim is eventually successful, but it's the principle now that I've considered it.
Thanks for any suggestions or anyone been in this position? Or did you all claim before NewDay got involved? :undecided

motivated

rh2 wrote: »

From 2006 to 2014, I was paying PPI on a capital one credit card, as well as having a sentinel PPI payment coming off the same card annually. The sentinel PPI was sold to me by capital one, and they still took monthly payments (which I believed to be a breakdown of the annual charge), even though I had annual payments going to Sentinel. So I'd paid twice for the same protection!! I made a PPI claim back in 2014 and cancelled all insurance payments. The claim was rejected by capital one and the ombudsman. I recently got a letter from capital one saying I should now make a new type of complaint. Am I likely to be rejected again if this has already Ben dismissed by ombudsman back in 2014?

Hi

I just wanted to add that my friend had the same issue with Capital one. They rejected her claim way back and then she used resolver and went for the plevin complaint. She has just been awarded £2,000

It's worth a try
Good luck
M

head_above_water

RBS upheld my claim months ago BUT the first cheque never arrived so they had to reissue it but I had to wait "in case it crossed in the post", then it finally arrived on Thursday. A hand written cheque. the figures were £3980 but the written figures were three thousand one hundred and eighty pounds so the bank said i couldn't bank it.
Phoned RBS straight away but die t the Easter holidays and a back log it will take another 3 weeks to re issue another one. !!

BooJewels

head_above_water wrote: »

RBS upheld my claim months ago [...]it will take another 3 weeks to re issue another one. !!

Can they not just do a transfer straight into your bank account? The money could be yours in a couple of days - it really shouldn't take 'months'. Mine were all paid directly into my bank account - no cheques - so it is done.

[Deleted User]

BooJewels wrote: »

Can they not just do a transfer straight into your bank account?

No.
They'll just re-issue the cheque

However, the OP can make an additional complaint about this, of course.

Miss_D_123

Can you re claim on mis sold MPI? Please help at my wits end . Thanks

[Deleted User]

Miss_D_123 wrote: »

Please help at my wits end

Why are you at your "wit's end" over an insurance policy?

Although it's perfectly possible to complain about any such policy, the vast majority of mortgage PPI complaints are rejected. Hardly surprising really since failure to pay a mortgage can have life-changing consequences..

Miss_D_123

Yes I am. Thank you for replying is a mortagage protection plan the same as ppi? I took it out with the rbs on behalf of the Halifax or I could not have a mortagage I'm trying to sort it out but no one is giving me a straight answer . I was totally mislead on the policy.