PPI Reclaiming successes and failures

Labadee

Hello, I contacted Lloyds to complain about PPI sale last year in April.
I sent a £10 cheque and received a bunch of documents plus a letter saying the records don't show I took a PPI policy. Complaint closed.
Is it worth asking again? I can see on the approval form of the credit card I ticked the box NO on the card protection plan.
Thank you for your input.

[Deleted User]

Why would it be worth asking again?

dunstonh

I sent a £10 cheque and received a bunch of documents plus a letter saying the records don't show I took a PPI policy. Complaint closed.

That is fairly clear and the DSAR you requested would be more thorough than just a check the complaints team would do.

Is it worth asking again?

Have you any significant new evidence that you were unable to supply before that would likely change the decision?

Labadee

Thank you for your reply.

Labadee

Thank you for your reply

[Deleted User]

Labadee wrote: »

I can see on the approval form of the credit card I ticked the box NO on the card protection plan.

You ticked "no" to PPI and the Bank cannot find any evidence of a PPI policy on your account.

What are you hoping will happen if you ask them again?

Only people who have forgotten they signed for PPI sometimes find that they have it without knowing.

There really is no evidence to suggest that it was routinely added without the knowledge and permission of the customer. That's a myth sponsored by Claim Companies who just want to sign people up.

The Bank will only ever refund money you actually paid. No money paid=no refund.

Case was closed a year ago.

Don't waste your time (or the bank's) any further.

Pinot50

I am new to posting so hope I've posted this the right way. Encouraged by the Martin Lewis website and tv programmes I gathered together all the old financial papers I could find about 4 weeks ago and submitted 8 mis-sold PPI claims. I heard from Santander very quickly in response to claims for 2 Alliance Leicester loans from 2004 and 2007. Was offered just over £800. MBNA are still "investigating" my claim about PPI with a credit card. I also have written to Halifax who are still investigating and to Santander-Debenams about mis-sale of account cover for a store card;no reply as yet. Barclays have said they would not investigate 2 claims in relatoon to PPI with loans as they wrote to me in 2013 about possible mis-sale but I had terrible problems with my husband then (which finally led to divorce last year )so I had just put letter away without looking at it properly until going through statements a few weeks ago. I am asking them to look at their decision again. Does anyone have experience of success after this "over 3yr knock-back"please?
AIso Barclaycard have just offered me £1412 in relation to admitted mis-sale from 12/11/1974 up until now (I hadn't spotted I had PPI) Neither Barclaycard nor I have statements going back as far as 1994 (my statements go back to 2002)so I accepted the offer believing that would be the best I could achieve but am now wondering if the offer could be challenged?
Any advice much appreciated!

-taff

PPI redressis a defined amount, you don't haggle over it unless you are in possession of records that the company doesn't have, such as very old accounts where you've kept the info and they haven't

Cber73

Hello
I have had a successful ppi claim with Debenhams via Santander for a store card from 1995 which was closed in 2000. I have no records but made the claim after harassment from 3rd party ppi companies. Santander upheld my claim and paid me £238 full ppi refund and £135 associated interest. I wrote back and asked why I was not eligible for 8% interest, as I had been with other companies and they replied that 'from Aug 2005 they have full transactional history and so they have used this to calculate the difference. Prior to 2005 they do not have full transactional history, but do have full ppi payments and interest charged to my account. Therefor there pre 2005 calculation had used these amounts and averaged the total. Regarding rolling line of credit account such as mine, 8% out of pocket interest is only applied if the card would have had a credit balance had the ppi not been included. My card would not have been in credit in this case (how do they know this is they have no history ?). They then say this is in line with the FOS guidelines. I also queried over limit fees charged as per there response above, and they have advised 'no over limit fees have been applied?'.

I really do not understand this response, maybe I should, does this sound fair and reasonable? Surely a successful ppi claim that is upheld should have 8% out of pocket expenses paid regardless, as the bank have already upheld they mis sold ppi?
I would appreciate your advice thank you

dunstonh

I really do not understand this response, maybe I should, does this sound fair and reasonable?

It is a method often used with credit cards. They are able to remove the PPI from the product and work out the interest you paid at credit card rates and remove those. It also considers any extra charges you paid that would not have been triggered without those payments (none in your case).

As your card would never have gone into credit, this method is acceptable.The FOS accept this method.

The 8% method does not take into account any interest you paid on the PPI premiums.

how do they know this is they have no history ?

They have recreated history using the FCA guidelines. This is better than nothing. It does mean that some people lose out and some people gain but with neither side able to prove anything, this is the best option the FCA had. The other option was just reject complaints as no evidence existed that anything was paid.