PPI Reclaiming successes and failures

[Deleted User]

lovespoon4 wrote: »

Thanks, my husband was a contractor at the time, so not employed and not self-employed either

His "private life insurance" is rather irrelevant in a PPI mis-selling complaint though. There needs to have been significant overlap of cover and, even then, if the PPI policy would have paid out in addition then it's hardly mis-sold.

Pinky_TT

Money saving expert has saved Christmas...thank you so much
Used your template letter to claim back PPI from Abbey for a loan over 10 years old. That was around 6 weeks ago and today recieved a letter from them saying they was making a full refund plus 8% interest.
Thank you again x

-taff

No-Money wrote: »

If I send this to Ombudsman, what sort of questions should I ask about the ppi?

You don't ask any questions, you just fill in the form and send it off.

andreawaite82

After years and years of being ashamed of having credit cards and loans, i finally got round to sorting this out in Sept 2012!

Phoned HSBC just wishing to confirm account details ( am a bank customer and have loan still outstanding with them). Whilst on the phone the very nice lady informed me that i also had PPI on my credit card as well as my grad loan. They registered complaint and i sent them a letter (didnt have much paperwork except account numbers) and filled in fobs questionnaire (use the guardian or mse template)

within 5 days had received acknowledgement and after one phone call at the beginning of the 8 wk time limit to ask what the status was - i then got a letter in the post on the deadline day explaining that they agreed i was missold on my credit card (was a student and therefore unemployed and would not be able to claim) but rejected my grad loan claim as they said i had a cooling off period and was given policy docs which i was supposed to read. (Fair enough).
They offered me £935 and once i signed acceptance form, i got confirmation of payment went through on 27th Nov 2012 (so 2 months from start to finish!)

I am now claiming it back on my egg (now barclaycard) as this was started as a student as well. Fingers crossed - i found out whilst on the phone to barclaycard that it was (until i asked them to stop), still being paid now!! oops

So easy to do it myself after reading previous posts and this now means that i have some extra funds to pay for our wedding in spring 2013. Please do not use agency / company - DO IT YOURSELF!

thanks mse + forum for giving me the confidence to do it.

Phil-2244

Received my 'get stuffed' letter from Yorkshire (Clydesdale) Bank today, and it would appear that their 'investigation' was as shoddy as the sales methods used to sell the PPI in the first place. The letter merely states that due to the time lapse and lack of original loan agreements they are unwilling to look into the matter further.

Admittedly my complaint dates back to a loan initially taken in 1992 and involves a number of loans going through to 2000, and I also only had the original signed paperwork for one on the loans; however I attached bank statements which showed the loan amounts and the front loaded PPI, many of which had the loan agreement number on the statement.

I also made clear in my complaint that all the loans were taken in face to face appointments at the branch and that I would have agreed to buy the PPI and sign the paperwork because, stating the obvious, I was mis-sold.

Really annoyed that they clearly have not investigated this fully and instead have tried to fob me off hoping I'll just give up. Looks like I'm one of the unlucky ones who'll have to jump through hoops to get what is rightfully mine.

[Deleted User]

Phil-2244 wrote: »

it would appear that their 'investigation' was as shoddy as the sales methods used to sell the PPI in the first place. The letter merely states that due to the time lapse and lack of original loan agreements they are unwilling to look into the matter further.

A complaint from twenty years ago will not be subject to a "shoddy" investigation because no investigation will have been possible for PPI this old. Banks typically destroy information from closed accounts after only six years.

If you think the documentation you hold is sufficient, then you can now refer your case to the Ombudsman. However, as well as likely waiting up to eighteen months, you should realise that your complaint is hearsay for which you can provide no proof.

As annoyed as you may be, it might be better to move on from this...

Phil-2244

Moneyineptitude wrote: »

A complaint from twenty years ago will not be subject to a "shoddy" investigation because no investigation will have been possible for PPI this old. Banks typically destroy information from closed accounts after only six years.

If you think the documentation you hold is sufficient, then you can now refer your case to the Ombudsman. However, as well as likely waiting up to eighteen months, you should realise that your complaint is hearsay for which you can provide no proof.

As annoyed as you may be, it might be better to move on from this...

Sorry to bleat on but this goes to the heart of why I feel so aggrieved. It shouldn't matter if I was mis sold twenty years or two months ago, I was still mis sold. Surely others have submitted complaints going back this far? Holding original paperwork would simply show that I signed for the product, a point which I have already conceded. The fact that I was lied to, face to face, on numerous occasions is, in my opinion, the very worst kind of mis selling and should be viewed by the banks as such. I think much more emphasis should be placed on balance of probabilities, and though I do not wish to go into detail on this forum, if my circumstances were looked at in any detail the only reasonable conclusion one could draw was that I was mis sold, as there was no other reason as to why I would have knowingly spent thousands on a product which would never cover the purpose it was sold / bought for. So my position remains, they have copies of all the statements showing every loan I took with the PPI detailed, and many of the statements show the loan agreement number. I have not even received a phone call to discuss the matter. Shoddy.

[Deleted User]

Phil-2244 wrote: »

Surely others have submitted complaints going back this far?

The only successes for complaints this old I have read are where original documentation together with verifiable complaint reasons have been presented.

Phil-2244 wrote: »

I have not even received a phone call to discuss the matter.

The FOS complaints process does not involve telephone discussions. I think only Halifax routinely rings some complainants, but only to check evidence etc.

amersall

What I don't understand, I gues i have misunderstood. If they uphold the complaint, won't they pay back all of the Ppi charge at £18 odd per month, we have paid

Credit card redress only goes back 6 years unless you have proof of PPI paid further back than that.

dunstonh

It shouldn't matter if I was mis sold twenty years or two months ago, I was still mis sold.

You mean you feel you were mis-sold. That may or may not be the case.

Surely others have submitted complaints going back this far? Holding original paperwork would simply show that I signed for the product, a point which I have already conceded.

The data protection act requires firms to destroy data that is no longer required. Different firms take different views on timescales. Some hold records much longer. Some destroy the minute it gets over 6 years.

So my position remains, they have copies of all the statements showing every loan I took with the PPI detailed, and many of the statements show the loan agreement number. I have not even received a phone call to discuss the matter. Shoddy.

As there is nothing wrong with having PPI, all your stuff shows it that you had it. Not that it was mis-sold or not. What evidence do you have to support your allegations of mis-sale?