mobiles2yourdoor.com

BigSaver_2

Prada Phone By LG: Anytime 40 - 12 month free on mobiles2yourdoor.co.uk, buy now button is missing how odd

pcwilkins

They aren't a new company anyway, have been around for a couple of years. It's just that they've just been relaunched --- they are phones4u's equivalent of cpw's e2save.

Peter

pcwilkins

BigSaver wrote: »

Prada Phone By LG: Anytime 40 - 12 month free on mobiles2yourdoor.co.uk, buy now button is missing how odd

Not on my screen it isn't.

Peter

pcwilkins

Re the OP, just had this reply from phones4u:

phones4u wrote:

Thank you for your recent email dated 24th August 2007 regarding the Terms and Conditions of our Chequeback promotion.

I can confirm that the Chequeback scheme is a promotion offered by Phones 4u in order to discount the contract in some way and is not provided through the network provider. As such, Phones 4u reserve the right to refuse applications should a customer not fulfil the Terms and Conditions of the offer.

I can confirm that all claims received within the eligibilty period stated on the customer's claim form with the correct documentation are successfully processed.

Should you require any further information, please contact our Customer Resolution Team on 08450 720222.

...which sounds reasonable enough.

Peter

bobtastic

sold out now

k18dan

Has anyone moved house while still in one of these 12month free contracts? does changing your address with them cause you to not claim your money back?

koe_182

k18dan wrote: »

Has anyone moved house while still in one of these 12month free contracts? does changing your address with them cause you to not claim your money back?

i just got off the phone to them this morning about changing address, because i have still to receive the free gift as well as my cash back redemption forms, i've only just taken the contract out.

they said i couldnt do it because they had a "read only" system. i smelled poo poo. i asked to speak to a supervisor or someone else and he said he was the only person working there.

i'm a bit miffed off at the moment, i've posted a letter off recorded to change it, i hope that will work. but the guy was adament there was no way to do it.

hmmmm

any advice?

xina_boo

koe_182 wrote: »

i just got off the phone to them this morning about changing address, because i have still to receive the free gift as well as my cash back redemption forms, i've only just taken the contract out.

they said i couldnt do it because they had a "read only" system. i smelled poo poo. i asked to speak to a supervisor or someone else and he said he was the only person working there.

i'm a bit miffed off at the moment, i've posted a letter off recorded to change it, i hope that will work. but the guy was adament there was no way to do it.

hmmmm

any advice?

On their website 'help' section (under 'claiming cheque backs') it says:


[URL="javascript:toggleLayer('4');"] [/URL]
Q: I have moved since I placed my order, can you post the cheque to my new address?
A: Yes we can, all you need to do is complete the 'Change of name / address' section of you redemption certificate and following the relating instructions.. Your cheque and any subsequent ones will be sent to the new address.


Do you have the redemption certificate yet?

koe_182

no i havent had a redemption certificate yet, i believe i get it with the first bill i need to claim on....

glenderg

koe_182 wrote: »

no i havent had a redemption certificate yet, i believe i get it with the first bill i need to claim on....

copied & pasted from their web site
[URL="javascript:toggleLayer('3');"]3. When do I receive my redemption certificate? [/URL]
You should receive a redemption certificate by post Within 14 days of your phone being delivered. If you have not received your redemption certificate please contact our Customer Service team at customer.services@mobiles2yourdoor.co.uk or phone them on 0870 901 4711 (Monday-Friday 9am-6pm, Saturday 10am-5pm) who will arrange to re-send a copy to you by post.