MSE News: EE customers without signal can have calls connected via wifi

50Twuncle

What about Virgin Mobile - does that entitle you to use this facility - as Virgin rides on EE ....

grumbler

bghatter wrote: »

do I have any grounds for EE breaching contract?

What exactly part of the contract was breached? I thought it was about providing mobile services, not wifi services...
Also, only some phones even supplied by EE directly support this extra service.

grumbler

50Twuncle wrote: »

What about Virgin Mobile - does that entitle you to use this facility - as Virgin rides on EE ....

MikeWhite wrote: »

Don't forget Virgin Smartcall:

"Using SmartCall abroad

You can use SmartCall wherever you have WiFi access, including outside the UK. So, you can make SmartCalls to any number in your home talk plan from abroad. You just need to remember that your inclusive calls are set according to UK time."

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baby_frogmella

bghatter wrote: »

I have been having a lot of trouble with this and called them yesterday, they confirmed what I had read on a couple of forums that if you did not get your phone from an EE shop then you will not be able to use this service.

They're telling you porkies. Phones do not have to be purchased from EE, as i bought my iphone 6 from Apple sim-free and using this with an EE sim lets me use wifi calling. Btw which phone have you got? At present EE only support a few handsets but they will eventually roll this out to all handsets provided the hardware supports it.

robbies_gal

i dont know where i heard but iphnes are differnet for some reason they allow the wifi calling where other brands dont unless its from ee

will try out my husbands s5 later on which wasnt bought direct to test it

bghatter

I would have thought I am paying for a service which I am being denied access to and other customers with the same contract are able to access. the fact that phones4u acted as an intermediary was irrelevant?


will keep making a fuss and ultimately will not renew contract

bghatter

Samsung s5

50Twuncle

grumbler wrote: »

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And I assume that it makes no difference whether you buy direct from Virgin or through Carphone warehouse ?

d123

bghatter wrote: »

I would have thought I am paying for a service which I am being denied access to and other customers with the same contract are able to access. the fact that phones4u acted as an intermediary was irrelevant?


will keep making a fuss and ultimately will not renew contract

You don't need to have bought the phone directly from EE, for Android what you do need is to have the EE firmware version on the phone (there are ways to put this on other versions, Google is a good starting place).

d123

50Twuncle wrote: »

And I assume that it makes no difference whether you buy direct from Virgin or through Carphone warehouse ?

SmartCall from Virgin isn't actually WifiCalling in the same way this thread is discussing.

It is an app offered to Virgin Media Telephone customers (not Virgin Mobile customers) that allows you to make calls over wifi that are included in your Virgin Media home phone allowance, you cannot make any calls that are outside your allowance (the allowance on your Virgin home phone, not your Virgin Mobile).

You cannot receive calls or send/receive texts via this app.

Android app

https://play.google.com/store/apps/details?id=com.virginmedia.smartcall&hl=en_GB

iOS app

https://itunes.apple.com/gb/app/virgin-media-smartcall/id702813175?mt=8