MSE News: EE customers without signal can have calls connected via wifi

d123

turtle-tortoise wrote: »

Will wifi calling work with BT Mobile which uses the EE network?

No, direct EE contract customers only.

indesisiv

d123 wrote: »

Why would you have thought a Chinese phone not sold or supported by any network or retailer in the UK would have been supported? I think it should always be expected that networks won't offer support for 'generic' Chinese phones.

Because the wifi calling is supported by the phone, its only a case of EE allowing it to use it.
Does anyone know if you have a phone from EE if it has to be on their stock firmware? Or can you use CM and still have it work?

Former_MSE_Helen

Thanks grumbler, that typo has now been fixed.

sibarr0290blue

Just phoned to try and get this. It would have been ideal for us as we have had a terrible signal at home since I got my iPhone 5S.

You cannot get it if you were originally on an Orange contract. You also need to be on a 4Gee contract (annoying because we have zero 4Gee coverage where I live so would never get a 4Gee contract anyway). When I started to ask about cancelling my contract I was passed around a couple of departments and then after twenty minutes the call was cut off. Not unexpected given EE's track record of poor customer service (IMO). Awesome!

d123

sibarr0290blue wrote: »

Just phoned to try and get this. It would have been ideal for us as we have had a terrible signal at home since I got my iPhone 5S.

You cannot get it if you were originally on an Orange contract. You also need to be on a 4Gee contract (annoying because we have zero 4Gee coverage where I live so would never get a 4Gee contract anyway). When I started to ask about cancelling my contract I was passed around a couple of departments and then after twenty minutes the call was cut off. Not unexpected given EE's track record of poor customer service (IMO). Awesome!

You aren't making any sense, if you receive signal on Orange you would receive the same signal on EE (plus extra, as the EE sim can use 4G as well as the 2G and 3G used by Orange and T-Mobile customers). If you had zero EE coverage, you would also have zero Orange coverage.

You are probably confused because Orange is part of EE, unfortunately it isn't the same as actually being on the new EE network, as you have been told WifiCalling is only for EE customers, not for customers on the old Orange or T-Mobile networks. You would need to transfer to EE to get it.

Edit

Here is the EE page explaining how to move from Orange.

http://ee.co.uk/help/getting-started/joining-ee/moving-to-ee-from-t-mobile-or-orange-if-you-have-a-4g-phone

sibarr0290blue

d123 wrote: »

You aren't making any sense, if you receive signal on Orange you would receive the same signal on EE (plus extra, as the EE sim can use 4G as well as the 2G and 3G used by Orange and T-Mobile customers). If you had zero EE coverage, you would also have zero Orange coverage.

You are probably confused because Orange is part of EE, unfortunately it isn't the same as actually being on the new EE network, as you have been told WifiCalling is only for EE customers, not for customers on the old Orange or T-Mobile networks. You would need to transfer to EE to get it.

Edit

Here is the EE page explaining how to move from Orange.


Think it makes sense if you read it. I only said that I don't get 4G coverage - nothing about Orange/EE signals etc... No one-else on my street gets 4G either.

Have you fully read the terms and conditions of the link you posted to help with my "confusion"?

If you do you will find that by transferring over to EE and taking the 4Gee option you actually start a new contract (the advisor informed me it was 24 months during my call to EE) paying the amount you are currently on. Not really an attractive deal from my viewpoint.

Thanks for your help though.

d123

sibarr0290blue wrote: »

d123 wrote: »

You aren't making any sense, if you receive signal on Orange you would receive the same signal on EE (plus extra, as the EE sim can use 4G as well as the 2G and 3G used by Orange and T-Mobile customers). If you had zero EE coverage, you would also have zero Orange coverage.

You are probably confused because Orange is part of EE, unfortunately it isn't the same as actually being on the new EE network, as you have been told WifiCalling is only for EE customers, not for customers on the old Orange or T-Mobile networks. You would need to transfer to EE to get it.

Edit

Here is the EE page explaining how to move from Orange.

Think it makes sense if you read it. I only said that I don't get 4G coverage - nothing about Orange/EE signals etc... No one-else on my street gets 4G either.

Have you fully read the terms and conditions of the link you posted to help with my "confusion"?

If you do you will find that by transferring over to EE and taking the 4Gee option you actually start a new contract (the advisor informed me it was 24 months during my call to EE) paying the amount you are currently on. Not really an attractive deal from my viewpoint.

Thanks for your help though.

you still misunderstand, there is no such thing as a "4gee" contract. You can have an Orange or T-Mobile (brought to you by EE) contract or you can have an EE contract.

There is no contract exclusively to use 4G. If on EE, you get 2G/3G and 4G, if on an older Orange or T-Mobile contract you get the same 2G/3G service only.

You will have to move to EE at some stage, the older brands are being closed down and already not allowing new connections or upgrades anymore.

sibarr0290blue

d123 wrote: »

you still misunderstand, there is no such thing as a "4gee" contract. You can have an Orange or T-Mobile (brought to you by EE) contract or you can have an EE contract.

There is no contract exclusively to use 4G. If on EE, you get 2G/3G and 4G, if on an older Orange or T-Mobile contract you get the same 2G/3G service only.

You will have to move to EE at some stage, the older brands are being closed down and already not allowing new connections or upgrades anymore.

No I don't misunderstand at all. The sim that they send you with your contract has to support 4G. Mine does not as there is no 4G coverage where I live so I did not include it in my contract when I initially took it out. My contract was a 24 month one and has 6 months to run. I can assure you that there was a choice of 3G and/or 4G at the time I took it out.

Also your statement that I "will have to move to EE at some stage" is nonsense - there are other mobile providers such as BT, O2, Virgin,3 etc are there not?

Again many thanks for your help.

d123

sibarr0290blue wrote: »

No I don't misunderstand at all. The sim that they send you with your contract has to support 4G.

Sorry, that makes no sense, and I don't think you really know what you are trying to say.

An EE sim can be used in any handset, even a 2G one, EE don't care and still sell 2G only handsets for EE PAYG on their website.

Mine does not as there is no 4G coverage where I live so I did not include it in my contract when I initially took it out. My contract was a 24 month one and has 6 months to run.

The fact you have no coverage at home wouldn't mean an EE sim wouldn't support 4G, it will support whatever service is in an area, whether it be 2G/3G or 4G.

I can assure you that there was a choice of 3G and/or 4G at the time I took it out.

If you took out a contract with Orange there was absolutely no way you would offered a 4G contract. Orange does not have (and never has had) access to 4G.

Also your statement that I "will have to move to EE at some stage" is nonsense - there are other mobile providers such as BT, O2, Virgin,3 etc are there not?

Again many thanks for your help.

It should have seemed obvious that the comment was directed at remaking with the EE group, hence why upgrade was also mentioned.

In truth, you would probably be better on a less complicated network, you seem to struggle with having to deal with the fact there 3 separate entities that are within EE that have different terms and plans.

sibarr0290blue

d123 wrote: »

Sorry, that makes no sense, and I don't think you really know what you are trying to say.

An EE sim can be used in any handset, even a 2G one, EE don't care and still sell 2G only handsets for EE PAYG on their website.


The fact you have no coverage at home wouldn't mean an EE sim wouldn't support 4G, it will support whatever service is in an area, whether it be 2G/3G or 4G.



If you took out a contract with Orange there was absolutely no way you would offered a 4G contract. Orange does not have (and never has had) access to 4G.



It should have seemed obvious that the comment was directed at remaking with the EE group, hence why upgrade was also mentioned.

In truth, you would probably be better on a less complicated network, you seem to struggle with having to deal with the fact there 3 separate entities that are within EE that have different terms and plans.

Thank you for your helpful comments. You are not condescending in any way. I'm sure it's meant to be humorous that you have an avatar of George Osbourne but it seems fitting that I can completely imagine your post being read out with all of his mannerisms and inflections. Great stuff!