Problem with new car purchase

Spicy_McHaggis

eek wrote: »

Because at the time I didn't. I then saw the crap being posted on here with the petty arguments and thought it was time I spoke to a lawyer...

Well as its all ended well for you, you won't need to post any further then as you've wasted a day.

It's good to see the garage are as ignorant as your lawyer and will simply refund.

I hope the compensation package is good too. :hello:

harveybobbles

eek wrote: »

Easy. They filled in the V5 form for my old car before we discovered the paperwork issue. At that point after being accused of being a liar I asked for the old car back and refused to continue any further...

Hence before I do sell /trade-in the old car I will need a new V5..

Still doesnt explain what the £25 is for though.

harveybobbles

As for de-registering a car, I think it only applies to brand new cars..

The cancellation of a registration (de-registration) is an extra-statutory concession that will only be allowed where a dealer has registered a vehicle in an independent customer’s name and then (through no fault of their own) the sale has fallen through and (but for cancellation) the dealer would be left with an apparently second-hand vehicle on their hands. The registration fee is not refundable when a vehicle is de-registered. When the vehicle is subsequently re-registered under a new registration number, the registration fee will need to be paid

Spicy_McHaggis

harveybobbles wrote: »

Still doesnt ecplain what the £25 is for though.

I wouldn't worry about it, he was clueless this morning and is now an expert. He would never tell us anything other than he's had a full refund and they haven't had his pants down.

Everyone knows he paid a deposit and agreed to buy a car, yet he now has an out because he forgot a piece of paper and the garage didn't speak to him properly.

eek

Spicy_McHaggis wrote: »

Well as its all ended well for you, you won't need to post any further then as you've wasted a day.

Nope. Posted this, spent 5 minutes talking to my lawyer and then documented the contents of the conversation with the sales manager this evening...

I've wasted longer posting on here than anything else...

The advice from SteveJW is very good but sadly irrelevant here as it was a demonstrator I was buying rather than brand new...

So its now got 2 owners instead of 1... And thats one of the two bits I don't understand

1) why would anyone (especially a garage) send off the V5 before everything is 100% complete..
2) why are the garage (having lost a small amount of money) willing to return the deposit without a fight..

motorguy

eek wrote: »

Nope... The garage off their own back have confirmed that I will get a full refund of my deposit (well they legally have no choice but I didn't need to tell them that before they offered it)...

Legally, and no matter what your "lawyer" told you, they werent obliged to give you a full refund. Clearly they have so they could wash their hands of you.

eek wrote: »

Meanwhile the brand is investigating the conduct of the garage (they wish to be perceived as a premium brand and the behaviour of the staff I dealt with falls well below their desires).

Translated - you rang their customer service line and whinged, so the agent in the call centre has told you they're taking this very seriously and will be launching into a full investigation, when in reality they might give the dealer a ring to hear the truth of it if they're bored enough.

eek wrote: »

They are also trying to find me a similar car from within their stock...

Yeah, they reckon they can probably get a sale out of you and at least have several thousand in profit out of you. But of course they're taking it all "very seriously" and giving it the gravitas it deserves.

eek wrote: »

What I do love here is the number of know it alls who actually don't know anything. At least I know that the advice here is worth less than what I paid for it...

Theres two sides to every story, and i'm very sure the dealers side is very different to yours.

The reality is, you threw your toys about for no particularly good reason and now you're trying to save face.

Spicy_McHaggis

eek wrote: »

Nope. Posted this, spent 5 minutes talking to my lawyer and then documented the contents of the conversation with the sales manager this evening...

I've wasted longer posting on here than anything else...

The advice from SteveJW is very good but sadly irrelevant here as it was a demonstrator I was buying rather than brand new...

So its now got 2 owners instead of 1... And thats one of the two bits I don't understand

1) why would anyone (especially a garage) send off the V5 before everything is 100% complete..
2) why are the garage (having lost a small amount of money) willing to return the deposit without a fight..

Well if you hadn't spat your dummy out you'd know.

harveybobbles

Still no £25 explanation...

Spicy_McHaggis

motorguy wrote: »

The reality is, you threw your toys about for no particularly good reason and now you're trying to save face.

Which sums it up well, he lost all credibility when he felt the need to mention how much he earns. Then later says he's buying a demonstrator. :rotfl:

harveybobbles

Spicy_McHaggis wrote: »

Which sums it up well, he lost all credibility when he felt the need to mention how much he earns. Then later says he's buying a demonstrator. :rotfl:

..and a diesel to save money, probbaly..