Bill for Gas and Electric £77 a month told e-on i am moving and been charged £577

eonheadache

The bills is estimate each month and if you don't want to do the reading yourself they can send a meter man to check each month which they do

hollydays

eonheadache wrote: »

The other one a modern one too. This is a sse meter

Hand held smart meter

eonheadache

As the money went out by direct debt shall I ring my bank to get the money back?. I don't want to get into a mess here but I don't know why they take £577 from my bank account without notifying me .

hollydays

From the telegraph
"The Government's £11bn programme to install energy smart meters in every home by 2020 risks becoming a “costly failure”, an influential committee of MPs has warned.
Ministers say the meters, which take automatic gas and electricity usage readings and send them back to energy companies, will eliminate estimated billing and encourage households to save money by monitoring their consumption.
But a series of problems with the scheme mean the 2020 target is unlikely to be met, the Energy and Climate Change committee said on Saturday.
“We do not believe that near-universal smart meter roll-out will be achieved by 2020,” it said in a report. “Without significant and immediate changes to the present policy, the programme runs the risk of falling far short of expectations. At worst it could prove to be a costly failure.”
Technical difficulties making the meters work in tall buildings and when customers switch supplier have not yet been resolved, even though the national roll-out is supposed to begin this year, the MPs said."

hollydays

"What happens if I have a smart meter and want to switch supplier?

Will I still be able to switch if I have an early smart meter?

Yes. If you already have a smart meter and want to switch to another energy supplier, you should still be able to do so. Having a smart meter does not affect your rights to switch and energy suppliers are not allowed to refuse to supply you with energy because you have a smart meter. If you have any problems switching please contact the Citizens Advice consumer service on 08454 04 05 06. You can also contact the Citizens Advice consumer service on 0208 1850 710 (English language) or 0208 1850 717 (Welsh language)."

hollydays

There seem to be technical problems with smart meters sometimes if you change suppliers. Contact the above number for advice

eonheadache

Thanks so my meter wasn't faulty they just wanted to change me to a smart one and charge me extra. I can't believe they would do this and no way to find out until Monday.

swingaloo

eonheadache wrote: »

The bills is estimate each month and if you don't want to do the reading yourself they can send a meter man to check each month which they do

I don't understand what you are saying.


Are your bills estimated OR has a meter reader been coming to check them?


Are they estimates or not and if not are they close to the actual readings or not?

hollydays

This is a contact email for the rep Helena

About E.ON Company Representative: Helena
Biography
help email address WebForumAdvisors@eonenergy.com
Signature
“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

You need to email her

hollydays

swingaloo wrote: »

I don't understand what you are saying.


Are your bills estimated OR has a meter reader been coming to check them?


Are they estimates or not and if not are they close to the actual readings or not?

Smart meters-apparently they are a different type of system
https://m.eonenergy.com/for-your-home/saving-energy/smart-meters/frequently-asked-questions