Lloyds Choice Rewards

falazias

Hi All,

I'm also having the same problem and have been like that for a few weeks now.

Before i had the issue, my points balance was coming up as "0" even though i'd already spent about 5k on my card.

I went on saturday to lloyds and they told me i had to call customer services, i called customer services and had me on the phone 45 minutes transferring me over and over again in circles until they ended up saying the department who can deal with this is just not available so i had to call later.

So lots of time wasted, money wasted in an expensive phone call and no response from lloyds.

Brilliant, i wonder if we can put a complain with the ombudsman or the Citizen Advise Bureau? does anyone know how to go about these things? i'm fed up with lloyds and their abusive way of treating customers.

Thanks

pd52

Organist wrote: »

Well surprise surprise, assuming that the maintenance has been completed, the error is still occurring. What a useless organisation, if I wasn't getting the interest on the Club current account I'd be thinking of moving on. If errors like this can't be fixed what else is wrong with their systems that aren't as obvious!! And were paying £24 a year for the privilege of having this card.

True, makes you wonder if all our points are actually getting added?! I know at a guess I should have around 32000, but we shall see........

plunt

I'm sat of on over 110k in points I cant use... Will be extremely annoyed if they disappear or if I find no more have been added!

Would be up for a group complaint if that was possible. Highly doubt they are going to bother with compensation, on the other hand its one of the few times I feel they should be issuing compensation

20aday

pd52 wrote: »

True, makes you wonder if all our points are actually getting added?! I know at a guess I should have around 32000, but we shall see........

I received a new Credit Statement on the 16/02 and my points were listed on there with the correct amount so I'm guessing that side of things are working.

I've filled out their online complaints form this evening; will be interesting to see what they say when they get in touch with me.

20aday

I've just spoken to the lovely Elaine in Customer Services.

She's given me for the following number: 0845 603 7132 (opening hours are Mon-Fri 8.30-5 and Sat 9-2.)

She apologised profusely and that there is currently no time scale for getting a fix however Elaine has also provided me with a £30 into my Lloyds Bank account because of the inconvenience and to also cover the cost of the call.

chrisg67

This has been happening to me too, about 6 weeks now. You'd think it shouldn't be that hard to fix, but these corporate IT departments move with tectonic speed it seems.

20aday

chrisg67 wrote: »

This has been happening to me too, about 6 weeks now. You'd think it shouldn't be that hard to fix, but these corporate IT departments move with tectonic speed it seems.

The left hand doesn't appear to know what the right hand is doing either.

When I spoke to Richard to redeem my points (for vouchers, in my instance) he asked ME if I'd been told when it was getting fixed as he was pretty much 'in the dark.'

Poppy1947

20aday wrote: »

I've been experiencing problems too. I've used both Chrome and Safari on OS X (and cleared all browsing data etc) and it's still not cured the issue.

There is no way of reporting this to Lloyds as they do not allow emails. Pretty poor show Lloyds. This has been going on for weeks now.

20aday

Poppy1947 wrote: »

There is no way of reporting this to Lloyds as they do not allow emails. Pretty poor show Lloyds. This has been going on for weeks now.

The only way to contact Lloyds about the issue is by filling out the following form Poppy:

https://secure.lloydsbank.com/online_forms/contact_us/ocf.asp

They'll then call you back about it.

Organist

I think it's about time Lloyds provided a secure messaging system like many other banks or email and chat facilities.

This situation with the Reward Credit card is ridiculous. If it wasn't for the 4% interest on the Club account I'd be moving on!!!