Lloyds Choice Rewards

Lloyds_Bank

plunt wrote: »

sadly im getting the same issue too..

There's a problem...

75000 : Sorry, we’ve had to end this session because of a temporary problem with our system. Please try again later.


Thankfully they still show on my statement but still a bit unfair considering i wont be able to use them until this is resolved!


seems i have had a few issues now, another being my Choice rewards card wasnt/isnt linked to the Everday offers they have so i had to call up to get them to credit it manually. (which a word of warning to all... the everyday awards guys are pretty blunt and not very customer friendly (plus took 25 mins on the phone for £10)!)

Hi plunt,

Thanks for posting about this and I'm sorry about the problems you had with Everyday Offers.

If it's also convenient for yourself, could you please email me with your full name and postcode? It'll help with the Choice Rewards error issue. You can find the email address here. Please include your forum username in the subject line.

Thanks,

Craig

plunt

email sent- cheers

Organist

Hopefully, this will get sorted out soon as it's rather pointless, no pun intended, having this card if you can't use the reward points. If this isn't sorted out in the next few days I'll be moving my spending to another cashback card.

plunt

Agreed. Appalling... They may be nice on the forums but we actually need to see some results

20aday

Has anyone had an email back from Lloyds at all about this issue?

plunt

Yep but no real answers..

Hi xxxxx,

Thanks for taking the time to email. While I can't provide a timescale for this issue being resolved, your details will assist our team with the investigation..............
..........

20aday

plunt wrote: »

Yep but no real answers..

Hi xxxxx,

Thanks for taking the time to email. While I can't provide a timescale for this issue being resolved, your details will assist our team with the investigation..............
..........

Well it's much more than I've heard from them, haha.

My new statement *should* be able for me to view online from the 17/02; not really helpful though.

Organist

It's now a week since my first post about this issue and still I can't access my choice rewards. Not very impressed to say the least! Perhaps if the rewards system was integrated more effectively rather than, as it appears, being an add-on to the Lloyds system it would actually work!

20aday

Organist wrote: »

It's now a week since my first post about this issue and still I can't access my choice rewards. Not very impressed to say the least! Perhaps if the rewards system was integrated more effectively rather than, as it appears, being an add-on to the Lloyds system it would actually work!

I see from another thread Halifax customers are having trouble with online statements. Is making me wonder if it's an internal IT issue within the HBOS group?

Lloyds_Bank

Organist wrote: »

Hopefully, this will get sorted out soon as it's rather pointless, no pun intended, having this card if you can't use the reward points. If this isn't sorted out in the next few days I'll be moving my spending to another cashback card.

Hi Organist,

I'm sorry that this still isn't working. Unfortunately, I don't have a timescale for it being fixed. In the meantime, if you would like to redeem points, please call us on 0845 603 7132 (lines are open Monday to Friday 8:30am to 5:00pm and Saturday: 9:00am to 2:00pm). If you'd rather not call an 0845 number, our Credit Cards team can help on 01702 278 272.

If you (or other customers on the thread) would like to make a complaint about what's happened, then, obviously, you can do so. Info on our complaints process can be found on this page. You can submit a complaint through our website using our online form.

Thanks,

Craig