GB Energy Supply reviews: Give your feedback

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Hengus wrote: »

Remember that all savings need to be taken with a large piece of salt if you are on a fixed tariff with less than 12 months to run.

Ah, get you now, this £200 includes 9 months of a massive price hike at the end of my current tariff, rather than a full 12 months at my current tariff.

Be nice if they were forced to put the unit price & standing charge of the alternative tariff in that box....

mick2350

Been with GB Energy since May 2016, they have now increased my payments by over 20% despite being over £50 in credit. It is impossible to contact them by phone as the wait is more than 40 minutes each day. Their customer services do not reply via their own website and the contact Email for the CEO does not get delivered. The energy saving club is still recommending GB Energy as a supplier but my advice would be to steer clear of this company at all costs. Their customer service is diabolical.

uva_caresi

I moved to GBenergy earlier this year. I have monitored the level of direct debit versus my payments and had accrued just over £250 over that time. So I called to ask for a refund of the majority of the credit.
Here's where the fun (not so fun) starts.
Multiple emails, ignored requests, then a respond indicating that it was THEIR policy to retain 2 montrhs payments on file!!! On what planet???

I protested quite strongly. It is my policy not to use an energy company as a bank!

Then requests for me to supply updated meter readings within 48 hours (why???) before they can proceed with the refund request, then they kept losing these meter readings.

Web site not available on two occasions to submit new readings!!!

Unable to get through on the telephone at all on multiple occasions (i waited 25 minutes one morning and called at 2 minutes past 9 in the morning - apparently they had unusually high call volumes)

Finally they agreed to proceed with a refund. BUT they altered my invoice date so that the refund was calculated just before my direct debit topped up the account so reducing the refund by £115 and putting £115 credit on account for the majority of the month. Clever stuff. I asked for the invoice date to be reset to where it was before.

I could accuse them of being incompetent, uncaring, of having completely disconnected systems, possibly in the business of hooking new customers, then building up credit on people's account. My elederly parents wouldn't have been able to manage dealing with their obstruction and incompetence (and if I were cynical - scheming).

Go search the internet and look at other feedback for GBenergy. I wish I had done before moving to them.

A shambles of an organisation with one goal. To take your money and put it in the directors pockets.

Not one good thing to say about this company and am in the process of migrating to 'BulB' - vote with your feet. Better still just don't use them.

System

uva_caresi wrote: »

I moved to GBenergy earlier this year. I have monitored the level of direct debit versus my payments and had accrued just over £250 over that time. So I called to ask for a refund of the majority of the credit.
Here's where the fun (not so fun) starts.
Multiple emails, ignored requests, then a respond indicating that it was THEIR policy to retain 2 montrhs payments on file!!! On what planet???

I protested quite strongly. It is my policy not to use an energy company as a bank!

Then requests for me to supply updated meter readings within 48 hours (why???) before they can proceed with the refund request, then they kept losing these meter readings.

Web site not available on two occasions to submit new readings!!!

Unable to get through on the telephone at all on multiple occasions (i waited 25 minutes one morning and called at 2 minutes past 9 in the morning - apparently they had unusually high call volumes)

Finally they agreed to proceed with a refund. BUT they altered my invoice date so that the refund was calculated just before my direct debit topped up the account so reducing the refund by £115 and putting £115 credit on account for the majority of the month. Clever stuff. I asked for the invoice date to be reset to where it was before.

I could accuse them of being incompetent, uncaring, of having completely disconnected systems, possibly in the business of hooking new customers, then building up credit on people's account. My elederly parents wouldn't have been able to manage dealing with their obstruction and incompetence (and if I were cynical - scheming).

Go search the internet and look at other feedback for GBenergy. I wish I had done before moving to them.

A shambles of an organisation with one goal. To take your money and put it in the directors pockets.

Not one good thing to say about this company and am in the process of migrating to 'BulB' - vote with your feet. Better still just don't use them.

I have been with GB for a year and I haven't had a single issue. That said, in my experience, there comes a time when all newer suppliers take on more customers than their support team can cope with, and posts such as the above become the norm. I have a switch away from GB in progress so it will be interesting to see how they manage my final bill and credit repayment.

uva_caresi

Read my previous posts.

They are either incompetent or scheming to overcharge and not provide refunds or delay credit refunds as long as possible.

13 days to respond to my last email. Unable to get through on the telephone. When they eventually do something it's not what's been requested.

If you ran a high street business like the way that GB run theirs you'd soon have to wind up.

Do not use this supplier - let's try to force the wind up of this truly 'bad' supplier. Let's face it. They're a gas and electricity wholesaler, their job is to invoice appropriately and have a working customer service function.

They seem unable to do both.

matelodave

They aren't really a wholesaler - they are the retailer as they are the ones that are selling to the final customer.

I've been with them since April 2016 and so far so good although, as I'm an all electric house my consumption increases alarmingly at this time of the year so I'm happy to have a decent amount in hand to cover it.
Hopefully they'll not muck around with the DD as it should balance out next April

JJ_Egan

Likewise i like a nice bit in hand for the more expensive winter months .

uva_caresi

I am not averse to building up a buffer for the winter.

What I am dead against is when 'I' decide that I would rather have my credit refunded and ask for this, I am prevented from receiving it through either incompetence, delaying tactics or or possibly something more sinister. It's my money that they're holding and I want it back. Simple!

I'm aware that businesses aren't havens of perfection, but honestly 'policy to hold two months payments on account...., lost emails, 13 days to respond to an email, changing my billing date before calculating my refund, reducing my dd when I had explicitly advised them to keep as was...

Very little joined up thinking/systems and where it is joined up it's in their interests....funny that!

matelodave

I'm not sure if they are any better or worse than any of the others.

If you've got a problem with them either vote with your feet or start an official complaint. Just having a rant on here - twice (see your other post) might make you feel better but won't really solve the problem

uva_caresi

I am not averse to building up a buffer for the winter.

What I am dead against is when 'I' decide that I would rather have my credit refunded and ask for this, I am prevented from receiving it through either incompetence, delaying tactics or or possibly something more sinister. It's my money that they're holding and I want it back. Simple!

I'm aware that businesses aren't havens of perfection, but honestly... 'policy to hold two months payments on account...., lost emails, 13 days to respond to an email, changing my billing date before calculating my refund, reducing my dd when I had explicitly advised them to keep as was...

Very little joined up thinking/systems and where it is joined up it's in their interests....funny that!