Blank screen on 2 month old pc

emerald21

emerald21 wrote: »

The problem was yesterday again but didn t have time to sort it then so I've got it up and running for now.

When I do that it says windows cannot find defender never mind a list of results.

grumpycrab

First. You are running windows8.1? Yes? Go back to the orignal "apps" screen (by either running Start -> Startscreen or selecting Windows key+D again I think).

Just start typing -> defender <- nothing needs to be selected. Does "Windows Defender" appear in a list!?!?!?

emerald21

grumpycrab wrote: »

First. You are running windows8.1? Yes? Go back to the orignal "apps" screen (by either running Start -> Startscreen or selecting Windows key+D again I think).

Just start typing -> defender <- nothing needs to be selected. Does "Windows Defender" appear in a list!?!?!?

Aaah windows defender is being monitored and protected apparently. Real time protection on and virus and spyware definitions created 138 days ago but there s a question mark instead of a bright green thing with a tick in like the real time protection has. And no scans performed.

grumpycrab

emerald21 wrote: »

And no scans performed.

Run one now.

emerald21

grumpycrab wrote: »

Run one now.

The option was a quick scan. Says scan completed on 115883 items and no threats were detected during this scan

grumpycrab

emerald21 wrote: »

The option was a quick scan. Says scan completed on 115883 items and no threats were detected during this scan

I should have asked you to ensure "virus and spyware definitions" are up-to-date. Were they upated automatically? (go to the update tab to ensure these are up to date).

emerald21

grumpycrab wrote: »

I should have asked you to ensure "virus and spyware definitions" are up-to-date. Were they upated automatically? (go to the update tab to ensure these are up to date).

They are up to date now but I did have to click on it to update them.

What do I need to do to get this classic shell pls

grumpycrab

emerald21 wrote: »

They are up to date now but I did have to click on it to update them.

What do I need to do to get this classic shell pls

Did you rescan?

Do you know what Classic Shell is ? It makes Windows8(and8.1) look a bit like Windows7 and boots to the (windows7) like desktop. If you're used to the (modern) apps screen you may not need this?
Direct download here
http://www.mediafire.com/download/62xr4o45m4b2i85/ClassicShellSetup_4_1_0.exe

EDIT: conclusion: windows defender anti-virus is running (that's good); but when you try and install avast OR avg (or anything else!?!?) you get a black screen BUT you can get to the task manager by typing ctrl-alt-del ?

emerald21

grumpycrab wrote: »

Did you rescan?

Do you know what Classic Shell is ? It makes Windows8(and8.1) look a bit like Windows7 and boots to the (windows7) like desktop. If you're used to the (modern) apps screen you may not need this?
Direct download here
http://www.mediafire.com/download/62xr4o45m4b2i85/ClassicShellSetup_4_1_0.exe

Just rescanned and everything seems ok now. on and up to date and both green with white tick. Yes I think you told me what to do on my laptop once. I ll try and do it for him on his PC. Anything else I need to do thanks much appreciated lol

grumpycrab

emerald21 wrote: »

Anything else I need to do thanks much appreciated lol

answer questions in my (updated) last post ;-)