Blank screen on 2 month old pc

[Deleted User]

grumpycrab wrote: »

And thank bedsitbob for the Restart+Shift trick - where on earth did he find that!?

I'm not just a pretty face you know.

Sorry for not being specific, re the "Restart" option.

I was working from memory, and should have been more careful how I phrased it.

emerald21

Anyone know a good free antivirus please avast and avg don't seem to be very good. thanks

grumpycrab

emerald21 wrote: »

Anyone know a good free antivirus please avast and avg don't seem to be very good. thanks

"don't seem to be very good." What's up? I know you blamed Avast for your recent "issue". Did you have a problem with AVG too?

emerald21

grumpycrab wrote: »

"don't seem to be very good." What's up? I know you blamed Avast for your recent "issue". Did you have a problem with AVG too?

Hi there .his pc went back to how it was , yesterday and I'm having to do a refreshing thing again. I put avg on it but then it ŵouldn t even let me download that media player with an icon of a traffic cone on it. Basically I'm back to square one :mad:

grumpycrab

emerald21 wrote: »

Hi there .his pc went back to how it was , yesterday

Better clarify. After your first refresh it was ok until you did what? And what are the symptoms again - you lose visibility of your desktop (it goes black?) until you hit ctrl-alt-del at which point the Task Manager comes up (but rest of the screen is still black)?

EDIT: confirm that when you do Windows key+P that "Computer only" is displayed (assuming you can run this in current state)

emerald21

grumpycrab wrote: »

Better clarify. After your first refresh it was ok until you did what? And what are the symptoms again - you lose visibility of your desktop (it goes black?) until you hit ctrl-alt-del at which point the Task Manager comes up (but rest of the screen is still black)?

EDIT: confirm that when you do Windows key+P that "Computer only" is displayed (assuming you can run this in current state)

Hi it's hubby's pc so don't know what he did/does , he just pesters me when it doesn t work. It's on atm and I've downloaded this vpl (is it) player and he can watch his films by inserting them into the pc. It seems to be whenever I download an anti virus that things start to go wrong. I was t anticipating having to refesh his pc again today. Don't want to be doing this all the time.

grumpycrab

So you HAVEN'T done another refresh AND so you haven't had the same problem today?
Let's check that you have the Windows8 default anti-virus running...

1. Click the Start button . In the search box, type Defender, and then, in the list of results, click Windows Defender.
2. Click Tools, and then click Options.
3. Click Administrator, Is the Use this program check box ticked or not? If unticked then tick it and then click Save. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

emerald21

grumpycrab wrote: »

So you HAVEN'T done another refresh AND so you haven't had the same problem today?
Let's check that you have the Windows8 default anti-virus running...

1. Click the Start button . In the search box, type Defender, and then, in the list of results, click Windows Defender.
2. Click Tools, and then click Options.
3. Click Administrator, Is the Use this program check box ticked or not? If unticked then tick it and then click Save. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

The problem was yesterday again but didn t have time to sort it then so I've got it up and running for now.

emerald21

emerald21 wrote: »

The problem was yesterday again but didn t have time to sort it then so I've got it up and running for now.

It's ine of these PCs with the apps on so where s the start button lol thanks

grumpycrab

emerald21 wrote: »

It's ine of these PCs with the apps on so where s the start button lol thanks

Oh dear... Windows key +D.