Blank screen on 2 month old pc

grumpycrab

**You MUST press power button and SHIFT key at the same time.**

emerald21

emerald21 wrote: »

Bedsit_Bob wrote: »

It does.

OP, try this.

When you reach the log-in screen, press the Power button and hold down the Shift Key.

When you see a list of options, click Restart.

On the next list of options, choose Troubleshoot.[/QUOTE

When I tried this it just switched off and no options came up

Do you mean a power button onscreen because if you do I can t see any and the power button on the PC itself switches it off

grumpycrab

** sorry that should have been SHIFT and RESTART at the same time**

(yes, onscreen) So the logon screen has a place to type the password and no sympbols bottom right or bottom left?

emerald21

grumpycrab wrote: »

** sorry that should have been SHIFT and RESTART at the same time**

(yes, onscreen) So the logon screen has a place to type the password and no sympbols bottom right or bottom left

Yes there s a place to type in his logon password, there s a shutdown switch,an Internet icon and an ease of access icon which isn t easy at all. Then I read about going and clicking on boot options but where do I find that and also system config can't find that either.

grumpycrab

emerald21 wrote: »

there s a shutdown switch,...Then I read about going and clicking on boot options but where do I find that and also system config can't find that either.

That's right. So you click RESART and SHIFT at the same time and a screen with options comes up like this?



** You want Troubleshoot (as per Bedsit Bob) -> Advanced Options -> and I suggest for starters -> Startup Repair **

emerald21

grumpycrab wrote: »

That's right. So you click RESART and SHIFT at the same time and a screen with options comes up like this?



** You want Troubleshoot (as per Bedsit Bob) -> Advanced Options -> and I suggest for starters -> Startup Repair **

Start up repair couldn't repair it

emerald21

emerald21 wrote: »

Start up repair couldn't repair it

What about start up setting but if so which is the one I need to press thanks

grumpycrab

Troubleshoot -> Refresh. **with care** Do not select reset as all your data will go.Select Refresh and sit back and ...I'm having a beer...fingers crossed...

NB. all installed programs will require to be reinstalled later.

And thank bedsitbob for the Restart+Shift trick - where on earth did he find that!?

emerald21

grumpycrab wrote: »

Troubleshoot -> Refresh. **with care** Do not select reset as all your data will go.Select Refresh and sit back and ...I'm having a beer...fingers crossed...

NB. all installed programs will require to be reinstalled later.

And thank bedsitbob for the Restart+Shift trick - where on earth did he find that!?

Doing that now and fingers crossed indeed. All I want to do is get into my nice warm bed

emerald21

Thank you all you guys who helped me. It's seems to be ok now just need to add things again but that won't be till tomorrow.