Blank screen on 2 month old pc

enfield_freddy

there is a manufacturer called "Zoostorm" by asking if the alt+ctl+del command worked , I was checking that the OP had actually got into windows , and not stuck at a bios prompt

grumpycrab

emerald21 wrote: »

When I do that 4 options come up, pc screen only, duplicate, extend and second screen only. Extend looks like it the one that it's on should it be pc screen only ? What else can I try please

You want "pc screen only". So your desktop has gone awol.

emerald21

enfield_freddy wrote: »

there is a manufacturer called "Zoostorm" by asking if the alt+ctl+del command worked , I was checking that the OP had actually got into windows , and not stuck at a bios prompt

Anyone know what I can try now then that's been established please

emerald21

grumpycrab wrote: »

You want "pc screen only". So your desktop has gone awol.

It's back on pc only now. It says welcome and a circle s going round but then nothing and goes black

grumpycrab

emerald21 wrote: »

It's back on pc only now. It says welcome and a circle s going round but then nothing and goes black

Getting serious now. You do need to get into safe mode. Ideally you would have made a "system recovery memory stick" but I guess not. F8 or shiftF8 should get to safemode (8.1 is odd though).
OR you must be able to kick off safemode from the task manager (somebody?)

I assume ctrl-alt-del still brings up the task manager?

EDIT: another suggestion; restart windows explorer by:-
1. ctrl-alt-del
look at processes - order by name and KILL "explorer.exe"
2. the task manager should stay there. Top left click File -> run -> type explorer.exe and see what happens...

EDIT2: zoomstorm gives some pretty specific instructions for REFRESHING your PC
NB1. refresh should keep all your data; DO NOT SELECT or FOLLOW RESET which will reinstall and lose data
NB2. the insructions don't (appear to) mention 8.1
NB3. I'm not responsible for any data loss blah blah blah

http://www.zoostorm.com/topic/12-zoostorm-technical-support-and-warranties.aspx
Follow instructions at Windows 8 Refresh via Failover

emerald21

grumpycrab wrote: »

Getting serious now. You do need to get into safe mode. Ideally you would have made a "system recovery memory stick" but I guess not. F8 or shiftF8 should get to safemode (8.1 is odd though).
OR you must be able to kick off safemode from the task manager (somebody?)

I assume ctrl-alt-del still brings up the task manager?

EDIT: another suggestion; restart windows explorer by:-
1. ctrl-alt-del
look at processes - order by name and KILL "explorer.exe"
2. the task manager should stay there. Top left click File -> run -> type explorer.exe and see what happens...

I'm on processes what do you mean by order by name and kill explorer.exe. There is nothing on the list that says explorer.exe

grumpycrab

emerald21 wrote: »

I'm on processes what do you mean by order by name and kill explorer.exe. There is nothing on the list that says explorer.exe

In that case (top-left) File -> Run -> and you type explorer.exe

[Deleted User]

grumpycrab wrote: »

I assume ctrl-alt-del still brings up the task manager?

It does.

OP, try this.

When you reach the log-in screen, press the Power button and hold down the Shift Key.

When you see a list of options, click Restart.

On the next list of options, choose Troubleshoot.

emerald21

grumpycrab wrote: »

In that case (top-left) File -> Run -> and you type explorer.exe

I ve just done that and it didn t make any difference.

emerald21

Bedsit_Bob wrote: »

It does.

OP, try this.

When you reach the log-in screen, press the Power button and hold down the Shift Key.

When you see a list of options, click Restart.

On the next list of options, choose Troubleshoot.[/QUOTE

When I tried this it just switched off and no options came up