Lensplanet

SR_Penny

I've used LP twice and had issues with both orders.

First order was listed as in-stock - both site and confirmation email said they'd be sent in 3-5 days. Two weeks later and nothing. I had to chase them and was then told my lenses were on back-order and I'd have to wait up to 6 weeks.

Second order (I only returned due to the price and thought things couldn't go wrong again) - site and email both stated as in-stock again, but as per first order, nothing. Emails take days to be responded to and in the meantime I ran out of lenses and had to buy elsewhere. Now being told that lenses have shipped (two weeks late) and that I can't have a refund (despite the delays and no despatch confirmation email).

Absolute jokers and would avoid at all costs (unless you desperately want cheap lenses and are prepared to wait random times that are nothing like what's stated on the website).

SR_Penny

marcus911 wrote: »

I have recently had dealings with this company. I have found that they have various websites:
contactforlenses.com
brandedshades.com
brandedglassesdirect.com
bettereyesite.com
lensplanet.com
professionalglasses.com
boostq.com
specspeople.com

I ordered lenses from the site contactforlenses.com however did not receive dispatch notification. I emailed them and they told me that the lenses were on back order and that they would email me when the lenses were available. What good was that to me, when you need lenses you need them almost right away. I cancelled the order and received an email that the lenses would be dispatched shortly, however I had already bought again from my regular supplier, so emailed back to tell them to cancel.

A few days later and a few emails to them later I eventually got the cancellation email and was told that the refund would be in my account within 2-3 working days. Well it didn't arrive so I called them, some guy with an Asian accent answered and told me that the money would be in my account within 2-3 working days, I argued that I had already been told that 4 days ago but the money wasn't in my account. He just reiterated that it would be in my account shortly. I asked them for their company registration number in Jersey however he told me that he was not allowed to give that information to me. ???### I told him that is what a company registration number was for, so that people could check out businesses however, he was adamant that I would not get the number. This made me more suspicious, so did a little research and found the company operating from a defunct PO Box, noticed that they have 10 websites selling lenses, glasses and sun glasses, I also noticed that they go use various pseudonyms. Names I have come up with in this organisation are: Andrew Miller, Sarah, Kelvin Carter, Arun, Himanshu and Sunil.

Each one of their domain names have been registered by proxy by Go Daddy, which means the real registrants name is hidden. They use a server for all of their sites mentioned above, hosted by oriensoft.com based in India.

I emailed contactforlenses.com again with all of my findings and copied them in on an email that I sent to their webhost: samir@oriensoft.com and another that I sent to Jersey trading Standards tradingstandards@gov.je. Two hours after I sent those emails, I received an email from "Sarah" from contactforlenses.com notifying me that they had made the refund.

Success, I received the refund today, 1 month after I initially give them my money, however I am convinced that I would not have received anything back from them If I had not aggressively pursued them in the manner I did.

I would advise strongly about paying money to any of the websites named above, and in future just beware who you buy from on the internet. First make sure they have an address and not a PO Box number, you can check the address on Google to see what telephone numbers are attached to it. Make sure the have a Geographical number, not 08, 03 or mobile numbers. go and check the domain on domaintools.com, if it comes up that there is no registrant details, don't buy from it. Lastly call the number on the website before you make a purchase to ensure there is a real person behind the business, if there is no phone number available then you don't want to be dealing with them.

NO Doubt the people behind the sites mentioned above will continue registering domains and putting up websites, therefore Don't get caught out by them again, Check before you buy.

Safe Shopping
Marcus

They are legit, just terrible customer service. I'm also about to email Jersey Trading Standards with my email chain/convo in the hope of getting the refund I keep asking them for!

agil70

My experience. Late delivery (waited 1 month for my lenses to arrive), effortless customer service and slow communication. With plenty of competitive providers in this space I will not be buying back from them again

SR_Penny

I now use daysoftcontactlenses dot com - highly recommended. Good prices, zero issues with shipping/delivery/products.

bobysaly

Same story, ordered three weeks ago, still no sign of the package!

pmduk

Welcome to the site. You're usually better starting a new thread, rather than reviving one that was initially created 10 years ago and hasn't been added for two years. It tends to get better results on here,.