MSE News: Virgin Media begins notifying non-cable customers of transfer

Loisbell

I'm one of those forcibly moved to TT, only to be told immediately that I'm going to be palmed off onto someone called Fleur Telecom. I've had two letters telling me of the move, both in May, but only got an email from Talktalk with my new bill three days ago. No other emails have been received from either Virgin or Talktalk. Nada.

That's the first I knew of how much it would cost me - it's about the same as Virgin but for a significantly poorer service. We have huge delays, buffering that drives us crazy and we're all sick and tired of it. We don't game online, we don't download movies, we don't stream music or whatever. Hubby pokes around Youtube for music videos (and it can't get through watching a single one without buffering) and I use the internet for business emails and research. We're about as low tech and undemanding a customer group as you can get, yet Talktalk cannot provide us with even such a basic service as that. I'm mad that it took this long for me to work out it wasn't anything we'd done that was causing the issue - it's the ISP that isn't providing (funny, huh? Provider in their name yet that's the last thing they do...).

I don't think they've fiddled with my phone as I have always been with BT for that. From what I've read above, this is probably the main reason I'm being farmed out to Fleur (I'm glad if that's the case - means there's one less mess to clean up).

I admit that I've been completely passive about it up until recently. Life got in the way and a combination of caring for elderly parents and job stresses meant that the ISP situation wasn't a priority. HOWEVER, the ridiculous lack of connection speed has finally forced me to try to work out what the problem was....and the more I've dug into what has been going on, the more horrified and distressed I've become about how we've all been treated, not just by Virgin but by their "successor".

I feel utterly betrayed by Virgin, to whom I've been a loyal customer since the old dial up days in the 1990s. I don't give a stuff about Talktalk....they don't want me and I'm glad to hear it. No WAY am I moving to a completely new company with no track record and not even a website until a few weeks ago. An ISP that didn't have a website? Are you kidding me? Are you seriously expecting me to believe they're up to providing ME, a paying customer, with a service when they can't even get their own ship in shape?? Confidence hit rock bottom. So I bailed.

I'm lucky enough to be in a rural area that, in the last three months, got superfast broadband, so I've joined that and I cannot wait to leave this whole stinking mess behind and actually get what I'm paying for (fingers crossed, everyone locally seems happy with BT).

Genuinely, to be told after nearly 20 years that you're not worth the effort of looking after........Virgin, I will remember this. I will never EVER forget how you sold us down the river.

Mister_G

Loisbell you have my complete and utter sympathy.

I managed to leave VM before it got any worse with the TalkTalk/Fleur Telecom debacle. Like you, as a loyal VM customer from their start, I felt completely sold down the river. The TalkTalk service was really abysmal.

I'd love Superfast Broadband, and our village is supposed to be getting it sometime before the end of 2018 - fingers crossed! In the meantime, I'll just have to put up with my 1.5Mb/s.

At least you've got a good outcome in the end.

Roger1

Sorry, posted in error