MSE News: Virgin Media begins notifying non-cable customers of transfer

Mangle

Same comments as all above really. Long time VM customer, now going through the change of email address. Chosen Gmail. I called TT, wondered why their letter says that my phone number will stay the same. I pointed out to the guy that my phone number was nothing to do with VM or TT as I pay BT for it! Eventually, the guy coughed up the truth, and said that TT do not accept Broadband only, you have to move phone line too. They will do everything automatically (if customer does nothing thereby accepting changes). TT will arrange to cancel your contract with BT. BT will write to say "sorry you're leaving and so on". However, guy told me that the line would still be BT. TT will lease the line, so effectively, nothing changes. If there was a line fault, BT guys work on it. Plus, line rental cheaper with TT! Plus, Broadband cheaper that what I pay VM, and guy (by now I am beginning to believe him) says that their Broadband speed will almost certainly be better that what I get from VM. My download speed is about 7 Meg. Upload about 1 Meg. So I will give it a go. I stand to save about £15 a month, and potentially have faster speeds. We shall see. Completely peeeeed off about this whole thing though.

brewerdave

Mangle wrote: »

Same comments as all above really. Long time VM customer, now going through the change of email address. Chosen Gmail. I called TT, wondered why their letter says that my phone number will stay the same. I pointed out to the guy that my phone number was nothing to do with VM or TT as I pay BT for it! Eventually, the guy coughed up the truth, and said that TT do not accept Broadband only, you have to move phone line too. They will do everything automatically (if customer does nothing thereby accepting changes). TT will arrange to cancel your contract with BT. BT will write to say "sorry you're leaving and so on".

...if they do that WITHOUT your consent it is "slamming":mad:

Mangle

That's what he said they were doing. If the VM customers sit tight, and let VM hand over to TT, TT will transfer you to them from BT. I guess there will be some documentation sent that in some really roundabout way it will say this. But it will not be clear.

sarahlie

very helpful

GingerBob_3

Let me get this right, based on what I've just read here and elsewhere.

If you do nothing you'll be migrated from VM to TalkTalk - that's clear. But this thread is the first I've heard about TalkTalk also snatching your line rental. At them moment I have broadband from Virgin and line from BT. So, in future the whole lot will be TalkTalk. Is this right?

Also, my current VM package includes free evening and weekend calls. Will the new default TalkTalk package include it? I emailed TalkTalk to ask, but all I got back was "we need you to provide your security information before we can answer your query ..." :mad:

jackieblack

Having got my letter from VM, I made arrangements to transfer my broadband to another ISP and the changeover is due this Friday.
Shortly after submitting the MAC code (within a few minutes), my broadband 'went off'. Virgin say that nothing has been 'switched off' at their end yet and it must be a fault on the line but BT/Openreach have checked and tested the line into my home and say that there's no fault on the line, it's perfectly capable of carrying the broadband and I should wait until Friday until the new broadband has been activated and everything should be fine.
All I know is that I've been without broadband for over 3 weeks now :mad:

cheekyberd

minislim wrote: »

oh dear! time to ditch and run!
never really heard bad reports on virgin. so why they a throwing a way customers and passing them on to talk talk i don't know?

talk talk are one of the worst performers in the the sector.

I've already ditched Virgin Media/Talk Talk. I called them yesterday to request my MAC code. Talk Talk customer services answer your call, even though you dial a Virgin Media number so you are already a Talk Talk customer - like it or not.
Apparently, we were "migrated" last year and not in March 2015 as our letters state. I am particularly angry that there was no consultation over this switch. Merely a letter telling us that it was happening and we'd lose our email addresses. Thanks a lot Virgin - and Talk Talk can get lost. I have had my email address for 16 years and I am seriously angry about this . However, I refuse to stay with Talk Talk under any circumstances as they have such a poor reputation. There are other companies supplying fibre optic broadband when Virgin simply haven't been bothered to invest in my area (North West London). I find it hard to believe that it is legal to "migrate" part of your customer base without each individuals' explicit consent.
Needless to say, I will not recommend Virgin Media to anyone.

cheekyberd

observer16 wrote: »

Sorry kwikbreaks, I may not have made my point clearly.


While they have the right to sell that part of the business to TT the T&Cs do not make it clear that they can take away the email address. VM seem to be saying they will port my VM phone service number to TT and I understand I have that right. Why then will they not let me do the same for my email address? After having it 15 years it is going to cause me a lot of hassle to change it.

Quite agree about the email address. I've had my virgin.net email address since Richard Branson started Virgin.net as an ISP in 1999. You can imagine how many sites and companies have that as my email address (though I do have a couple of others). I also had the Talk Talk customer services woman tell me I could keep my tel no. In fact, they don't own it. BT does. And I have taken my tel no. with me on a couple of moves so, Virgin/Talk Talk have no right to tell you that you can or can't keep your tel no.

GingerBob_3

GingerBob wrote: »

Let me get this right, based on what I've just read here and elsewhere.

If you do nothing you'll be migrated from VM to TalkTalk - that's clear. But this thread is the first I've heard about TalkTalk also snatching your line rental. At them moment I have broadband from Virgin and line from BT. So, in future the whole lot will be TalkTalk. Is this right?

Also, my current VM package includes free evening and weekend calls. Will the new default TalkTalk package include it? I emailed TalkTalk to ask, but all I got back was "we need you to provide your security information before we can answer your query ..." :mad:

Got a call from TalkTalk this morning. The call centre person was unaware about the forced move of 100,000 customers from Virgin Media to TalkTalk, so couldn't answer the question I submitted by email! Incompetence or what?

Maybe someone here can answer:

Currently I have free weekend and evening calls, will that continue?

Will TalkTalk take over my BT line rental without my permission?

If/when the move to TalkTalk is complete will I be tied in to any minimum period of contract?

typistretired

I know this is off topic but is about Virgin - I have Virgin cable broadband and today received an email from them stating my new bill was ready to view. The bill has gone up by £2.84 a month without them notifying me of any increase. They supercharged my broadband in December but the email said this was on them - free.