MSE News: Virgin Media begins notifying non-cable customers of transfer

Mangle

I just received that same letter. I was beginning to wonder as they had previously said I would be a TT customer by 25 February. Then heard nothing. Now the letter arrives saying it will be March.


Regarding some posts about the BT line, the guy I spoke to was quite clear. I was adamant that my telephone number was nothing to do with either TT or VM, so why was I being told my number would remain the same? He broke out into "honesty" and said that TT do not offer Broadband packages alone. They only take Line Rental AND Broadband. So it was a compulsory thing. He said, "to be honest mate, you have a choice, either let this thing go through, and we will take over your line rental from BT, or you switch to BT yourself with their Broadband".


I can only repeat what he told my, so we will see. I have "anytime" minutes package with BT, and he said there was a similar package at TT, but it was not clear I would be put on that. By signing up on the phone, to any package I wanted, including calls, I would be roped into an 18 month contract. I am led to believe that merely allowing this exchange to happen without doing anything, there will be no tie in. But I am not 100% sure on anything. The communications form VM and TT on this whole thing has been, and continues to be, abysmal!

Honey_lulu

I received an e mail 3weeks ago telling me that my services were to be switched. I have never he'd a letter. The switch was to take place within 4 days of the date of the e mail and that there might be a two hour break of service.
My phone and broadband have now ceased to function. I have had no service for the past 6 days.
I have spoken to the engineers at virgin (in an Indian call centre) every day since I was cut off by mobile phone. An attempt to speak to customer services at virgin resulted only in me being back through to the engineers.
I simply can't understand how any company is allowed to treat customers with whom it has entered into a contract like this.

moonpenny

I have just received my monthly bill from Virgin and it has gone up by £2.


I have Broadband only with Virgin (Phone with BT) and pay £15.29 mth DD which has gone up to £17.30. with a phone package.
I do not want their broadband and phone package - just broadband.


I am angry also that I have got a new Bill and package foistered on me now when the take over isn't until the middle of March


Also, I paid a year upfront to BT (free evenings and weekends) What will happen to that if TalkTalk take over my line?


I am so sick of all this messing about -only just got my House Insurance sorted, got Utility Bills to compare and possibly move and now this. No wonder people stay with the same suppliers for years.

areia

Im a former happy with virgin customer also. i rang the 08 number to be told it was a wrong number, good start, the virgin guy seemed non to happy to repeat what no doubt what hes been saying to everyone else, talked to talk talk, managed to haggle a better deal though it is 18 months, i was paying £28 a month with virgin, for 12 months i will now be paying £19 and month going up to £27 after that, i was told this inc line rental, I am going via DD so no hidden charges, as for the email issue thats not a problem for me, I hate change spesh when its being done from under me, I have had a few line issues from BT last few months engineers have been out at least 8 times for me and my 4 other neighbours, so i am dreading this,,,,Irony i get a sorry to hear you are leaving email today from virgin, im like screaming at the screen i dont want to leave you are making me, id go for fibre but they seem not to be able to make up their minds if I can have it or not, over the road has it but i dont. D day is tomoz i was told to expect up to ten days of iffyness which no doubt means i wont get any help in those tens days if it fluffs up

Trillionaire

typistretired wrote: »

I know this is off topic but is about Virgin - I have Virgin cable broadband and today received an email from them stating my new bill was ready to view. The bill has gone up by £2.84 a month without them notifying me of any increase. They supercharged my broadband in December but the email said this was on them - free.

I've got broadband, landline & Tivo box & my monthly has gone up from £33 per month to £42.47 per month. I've been with Telewest/BlueYonder/Virgin Media since about 1995? if not sooner. I had BT but could not abide them. Anyhow, I think, like gas & electric, I need to swith just so they stop taking me for granted.

Mary,_Mary_2

We have two telephone lines, one without broadband the other with Virgin. After much thought of the best way forward for us after receiving our letters, my idea was to have broadband on the line without and to ditch Virgin/TT as they have ditched us and also cancel the bt line. When I rang Virgin yesterday to say I didn’t want to go to TT and would be cancelling my DD I was told that I have only 5 DAYS to access my Virgin.net email account, after which I would have no access, nor could I access this through their Webmail and everything would be deleted. How naive was I – I thought I would have 12 months!! Ironically, we are now using the new broadband which is so much faster than the old Virgin one and am paying Virgin/TT for broadband just so we can access our emails until we inform all our customers/friends etc of our new email addresses. I never want to have anything to do with Virgin ever again, they have caused so much hassle with little care to loyal customers. Oh and our next bill will be 4p a month cheaper with TT – can’t wait to spend that on a little luxury..............

tstemp

Sadly I have been putting off dealing with this for myself but I an horrified by the intention to forcibly switch 'phone services, particularly as this has not been made at all clear - possibly a breach of the Consumer Protection from Unfair Trading Regulations.

My friend's experience of Talk Talk before she switched was of 2-3 days service outages every month - not at all encouraging.

Not only that, this is happening just as Virgin is trumpeting that its rollout has reached my area - surely they could wait a few weeks in such borderline areas?

Also, I have my own modem/router - am I going to be forced to take some Talk Talk box?

misty_blue_2

Well hubby got his notification date for swap over end of April
He rang them as It stated that they would be charging for line rental of £8 for the first year .
Well the line rental is not in his name but mine and I pay to BT

After explaining this to them they stated he will be paying line rental to them and after explaining again line rental is not in his name but in mine so this means we will be paying 2 lots of line rental they really didn't care

Got a Mac code off them so they can get lost

JeffinerB

WE had no warning until an email and since then our previously adequate internet speed has deteriorated to become nearly unuseable. The support from Virgin has been completely unsatisfactory. They are now saying its a TalkTalk fault but having been a loyal Virgin customer for more than 10 years I am appalled by their treatment of us as they can give no indication of when or if we will get an acceptable performance....
I will never ever recommend Virgin to anyone..

Mister_G

I too have been forcibly migrated from VM to TalkTalk. My fairly pathetic 1.5Mb that I had with VM has now dropped to below 0.5Mb. Last night it was down to 0.12Mb!

I spoke to VM about it on 3rd April, just after it happened. The guy told me that I had been moved to TT and that he would report a fault. I got the usual text message from VM apologising and saying that it would be fixed within the 5 working day period.

Of course, what with Easter and this weekend getting in the way, I'm expecting it to all come right on Monday.

I suspect that TT do not have sufficient spare capacity on my (non-unbundled, non 21CN) exchange to cope with the large number of VM customers that they have just inherited.

I'll let you know, but it's not looking too good at the moment.