Problem with Ebay sale - buyer broke 2 items!

jeremy.fisher_2

I did phone Ebay this morning and said I was not happy to receive broken headphones back, the rep was very sympathetic however he said it was a grey area and looking at it impartially he could not say that either I or the buyer is in the right.

He did say that one of my options was to tough it out and let the buyer escalate as I already have a defect from the request anyway - but he said I would probably lose. I suppose I run the risk of irritating the buyer further and incurring a neg/low DSR.

Or I can simply refund and forget about it, after all we are only talking around £30.

Or I can ask for a return of the item prior to refund, but then I will have 2 broken pairs of headphones - not much use really, it simply buys me more time...

nodiscount

EBay is really screwing sellers at the moment. We seem to be wasting more and more time on phone trying to sort eBay glitches and trying (and failing) to defend ourselves from dishonest buyers.

soolin

Brooker_Dave wrote: »

Gumtree is wonderful for me at the moment, getting top money for stuff, selling pretty quickly too.

Put something on there for twice what I'd normally sell it for on a Sunday, and sold and paid for by Monday lunchtime.

I might give it another go after my holiday then. I have a few bits and pieces that are very suitable for local collection and might be worth a punt.

Brooker_Dave

soolin wrote: »

I might give it another go after my holiday then. I have a few bits and pieces that are very suitable for local collection and might be worth a punt.

Last thing that sold was to someone miles away. paid by bank transfer and sent their own courier.

Good thing about Gumtree, other than being free (for now), is that you don't have to jump through all the hoops ebay/paypal make you do.

In fact just this minute someone from Gumtree landed from 70 miles away and bought something.

Collabora

jeremy.fisher wrote: »

Or I can ask for a return of the item prior to refund, but then I will have 2 broken pairs of headphones - not much use really, it simply buys me more time...

but if you selling as a business, ask the buyer to return them before giving a refund and then you could pass these onto your supplier and try and get a refund for your wholesale cost.

Ebay would ask them to send back tracked anyway before you issue any refund.

justjohn

there is not much you can do. the rep is correct you just have to wait it out or roll over. its not a grey area its very black and white. you are getting turned over.

Brooker_Dave

Collabora wrote: »

but if you selling as a business, ask the buyer to return them before giving a refund and then you could pass these onto your supplier and try and get a refund for your wholesale cost.

Ebay would ask them to send back tracked anyway before you issue any refund.

It's not faulty, it's broken, only in the world of ebay can you break something and then expect the person who sold it to you to refund.

Collabora

you need then back as how do you know they have actually BROKEN then. They could have disconnected bits and sent pics so looks like they are broken, so you refund without getting them back and all they do is connect the bits back again and have your headphones and the money .
If they are genuine then i dare say they will have no issues in returning them to you.

Collabora

Brooker_Dave wrote: »

It's not faulty, it's broken, only in the world of ebay can you break something and then expect the person who sold it to you to refund.

Yes user damages according to buyer, but just like Paypal, Ebay work in aid of buyers, so even if a buyer breaks something, they just tell ebay its faulty and ebay will force you to refund, but first the buyer has to return the goods, but then when you get them back you can then inform ebay they are user damaged.

justjohn

Collabora wrote: »

ebay they are user damaged.

lol ye and ebay fob you off and you are still out of pocket lol