Vodafone UK - Porting nightmare - unable receive calls for over a month

Vodafone

Hi mikec8152,

We've received your message and a member of our team will be in touch with you as soon as possible.

Thanks,

Nathan

Social Media Operations

Vodafone UK

fullyabsorbent

I have just undergone major surgery. I am bed ridden and need to be in contact with my carers at all times, they are meant to be able to phone me at regular intervals to check that i am alright. My recovery could take two months.

Vodafone have managed to botch my switch from O2. I can make calls on my ported number but many (although some) people are unable to call me. They get the message "you have dialed an incorrect number". They are also unable to text me. one of these people is my primary career.

I have been in contact with vodafone on a daily basis over the past week. Each time they give me a promise that the problem will be resolved in a stated number of hours. Today they told me they knew what the problem was and gave me a cast iron guarantee that they would resolve the split port within 6 hours. They problem has not been resolved.

I am already weak post-surgery but the stress and problems this is causing are further taking a toll.

I plead with anyone considering to buy a Vodafone contract not to. This is the worst and most stressful interaction I have had with a company ever.

Vodafone

Hi fullyabsorbent,

So that we can look into this for you and help further, please email us via form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we'll check we've received it.

Thanks

Sukhi

Social Media Operations

Vodafone UK

JoSteel49

I’ve had the same issue for the past 10 days. It was working perfectly fine for 3 days but then I had a message from Vodafone saying my account was activated but since then I’ve not been able to receive phone calls or texts. My iMessage says ‘still waiting for activation’ I’ve contacted Vodafone numerous times and I’m getting the same excuses. I was told it would be resolved by yesterday at the latest and still nothing

pmduk

I can only suggest you follow the advice repeated constantly by Vodafone themselves throughout this thread and take it up with their web relations team. The instructions are in the post immediately above yours.

Vodafone

Hi JoSteel49,

I hope that normal service has resumed for you since you posted your concerns last week.

In the event that it hasn't, please email us via the contact details provided in post 64 above.

Kind regards,

Lee

Vodafone Social Media

JoSteel49

Thank you, I now have a supervisor on my case although it has still not been resolved. 18 days and counting......

Vodafone

Thanks for the update JoSteel.

If you remain unable to receive calls and texts, you're still welcome to email us with your details.

Kind regards,

Lee

Vodafone Social Media

JoSteel49

Lee, I’ve tried using the code WRT135 but it says the code is invalid. It’s now been 25 days and I haven’t heard a thing from the supervisor that was supposedly going to sort the problem out. Surely this should have been resolved by now?! I’m my Mothers sole carer and she needs to be able to contact me 24/7 and I myself suffer from rheumatoid arthritis and stress triggers me to flare. Believe me I am seriously stressed right now but Vodafone doesn’t seem to care, they say they’ve escalated the problem, they know it’s a split port. I can’t believe that this is still ongoing, I will be cancelling my contract!!!

dazzaofdagenham

Try emailing

Nick.jeffery@vodafone.com

My problem was resolved within 48 hrs, I got no response from the WRT at all.