Vodafone UK - Porting nightmare - unable receive calls for over a month

mobilejunkie

You haven't learned. Follow the repeated advice on this thread or carry on with the merry-go-round of uselessness.

Vodafone

Hi steve7t,

If you still need help with this, email us via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and we’ll check we’ve received it.

Kind regards,

Nathan

Social Media Operations

Vodafone UK

steve7t

Submitted the form twice and no reply, not even an automated message.

Vodafone

Hi Steve7t,

Have you checked your spam/junk folder to see if the email is there?

Kind regards,

Nathan

Social Media Operations

Vodafone UK

dazzaofdagenham

For reasons yet to be known....my SIM only contract has stopped working..

Number ported from EE onto the special £20 deal with unlimited mins and texts and 20gb of data....all been going well.

Now today sim has stopped working, no incoming or outgoing calls or texts....and can't access account.

Hopefully this is just a blip !!!!

Vodafone

Hi dazzaofdagenham,

If you follow the steps on post #43, we'll be able to look into this for you.

Kind regards,

Nathan

Social Media Operations

Vodafone UK

steve7t

No, nothing in Spam either. I've submitted the form twice now.

steve7t

Nathan, do you have any further advice on this issue. I have been awaiting a PAC code from you, made in writing, for 28 days.

Vodafone

Hi steve7t,

Sorry for the delayed reply.

Please send an email to eforum.web@help.vodafone.co.uk, include the following:
Full name
Contact number
Overview of the issue

Someone from our team will pick this up and look into the matter for you.

Thanks,

Sarah

Social Media Operations

Vodafone UK

imdh23

I haven't been able to receive calls/texts for over two weeks now. I was assured beforehand that the process was easy and almost immediate. Instead I have spent many hours on the phone to Vodafone trying to find out why it hasn't yet been done. I've made 10 calls to Vodafone as well as web chats and sending emails. They send me round in circles and tell me to wait 72 hours at a time. I've had countless promises that it will be fixed tomorrow. Everything they say is a lie. I was just told by a member of staff in the Porting office that they have no contact with the Tech team, so there was nothing she could do (except for 'escalate' my claim for the 7th time). I was told there was no manager in the office I could speak to, but was promised that the manager would call me back (which of course hasn't happened). I have emailed the CEO and called everyone I can think of. I don't know what else to do and am beginning to despair. I can't even log into My Vodafone to write on the forum as my phone can't receive their security text.