Whatsapp EE Charges

NiftyDigits

ZhugeEX wrote: »

Unified interface?

Isn't whatsapp.... well an app. Surely it's fairly easy to establish if you're sending a message via Whatsapp or standard messaging app.

No....on some phones you can receive all of your messages in one place. You can choose to go directly to the App or just send and receive directly from the 'unified' messages utility.
So if the design is similar, one could think that one is using WhatsApp, when one is not.

buglawton

Could she have been caught out by something like this?
Being charged for emoticons (smiley faces) as MMS/picture messages
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Being-charged-for-emoticons-smiley-faces-as-MMS-picture-messages/td-p/346942/page/4

d123

NiftyDigits wrote: »

No....on some phones you can receive all of your messages in one place. You can choose to go directly to the App or just send and receive directly from the 'unified' messages utility.
So if the design is similar, one could think that one is using WhatsApp, when one is not.

I don't think whatsapp shows up in the actual messaging app on any platform (well, not iOS, Android or WP8).

NiftyDigits

grumbler wrote: »

If you replied to me, then 'here' is for sending, not receiving...

I know. We have no idea what Tariff is being utilised....it's called speculation. Either way the bill likely could be made up of SMS and MMS charges.

More detail will reveal the answer. Even adding an emoticon can convert an SMS to an MMS.

ZhugeEX

This case is indeed a weird one as the OP is being charged for sending international text messages when they're sure that it's being sent via whatsapp.

So either the messages are not actually sent through whatsapp at all? Or there is a different issue here.

NiftyDigits

d123 wrote: »

I don't think whatsapp shows up in the actual messaging app on any platform (well, not iOS, Android or WP8).

Does on my BlackBerry. You can choose to have them all there. I do.
Do you really think that the OP was charged txt msg rates to use WA?
When the OP reveals the relevant details, we'll know more.

d123

chriswa1 wrote: »

What precisely is that supposed to mean sorry?

You've been asked questions through the thread that you haven't answered.

ZhugeEX

chriswa1 wrote: »

What precisely is that supposed to mean sorry?

Any chance you can post a copy of the bill here? With the personal information blocked out of course.

chriswa1

d123 wrote: »

You've been asked questions through the thread that you haven't answered.

Yes there are several that I haven't answered due to having other things to do today. My nephew is 3 today and this whole matter is insignificant compared with that. This does not mean that I will not answer however and it doesn't mean that I don't believe that there could have been some user errors. I don't however appreciate your tone. It really was very childish as you probably now realise.

I would like to thank everyone else however for their helpful comments so far and I will get around to responding as soon as possible.

My partner is on a limited data but unlimited amount of texts package. The number that shows on her bill is clearly identifiable against Whatsapp (ie you do a search on google and it confirms this). I don't have direct access to my partner's online bills at the moment but will access on the weekend.

I think it is important however to note the pattern of the charges. None for several months of usage, then charges throughout June, August and September. None in July and none in October. After October there aren't (and apologies for not mentioning it sooner) even any references to this number on bills.

What I do know is that with user errors these would have resulted in consistent charges and the pattern of charges makes no sense. You are either using something incorrectly or not.

I wouldn't worry about emoticons being used as even if they were this would be infrequent and not account for 100's of charges in a month.

Thanks again to everyone else for their helpful comments.

woody2234

Well what is the data package on the monthly contract ie looking at the orange website which takes me to EE website when I click on "shop" you can get 1 GB data and 1000 minutes and unlimited texts for 19.99 and 5GB for 30.99

people use more data these days ie they are going over their data limit and then recieve a bigger bill but I thought you can check your daily data usage like with my three paygo phone I click the three app and It tells me credit and data used ie 350 mb

And as for the whatsapp thing well sounds like a fraud or spam thing because obviously everyone knows whatsapp is used over Data network