Marks & Spencer Credit Note Refused

hollydays

They gave you a credit note though you had no receipt!!

bod1467

hollydays wrote: »

They gave you a credit note though you had no receipt!!

Quite. But once they accepted that course of action they now need to follow through with that obligation in its entirety. A partially-smudged credit note is a very poor excuse for trying to obviate that obligation.

Takeaway_Addict

Marktheshark wrote: »

T+C's do not absolve them of legal responsibilities.
Their systems will show you are still owed money.
I would send them a letter before court action for the balance.

Only if it is linked to the persons account, if it isn't then there is no way to prove how much is left

Serendipitious

I remember getting a credit note that looked like a receipt from M&S, it was quite a few years ago, and as I went to put it in my purse the assistant told me not to fold it. I made sure I spent it asap, partly to avoid losing it altogether as it looked just like an ordinary receipt, and partly because it was clearly fragile on such flimsy paper.

M&S really need sorting out. At busy times like Christmas, hundreds of these credit notes must surely become lost or damaged in purses or wallets.

And as for the goods, if you don't get a gift receipt with the present, the unlucky recipient will probably only get sale price if they try to return it with no receipt. Not much magic and sparkle in that.

Do you still have the food receipt? Won't that show there was a gift receipt given at the end of the transaction?

redmalc

I do have the food receipt advising the revised credit note was issued but they are hiding behind their T&C.
When i advised the manager i would make my opinions public on the internet he played the ARE you now THREATENING Me card and asked me to leave the store.
I am sixty years of age,he was early Thirties i beg the question what are they doing to their customers,i have e mailed their MD Bolland but do not expect a response if the store manager and their customer services are anything to go by,wow things have changed

Serendipitious

I hope they resolve it for you. £50 is a lot to lose. x

redmalc

It has definitely changed my view on M&S

hollydays

It is very poor.

hollydays

Go to the press. It seems they won't do anything.
Found this

https://en-gb.facebook.com/MarksandSpencer/posts/10151052699668612?comment_id=23243825&offset=0&total_comments=3

Link to the official facebook page too

adandem

The point is, it's not even costing them £49 to replace it. The goods you will purchase are probably worth £20 to them given the mark up.
But it may be that they are willing to win the battle and lose the war.