Warning re 24/7 Home Rescue

basra1

just dealt with 24/7 and had bad service, do not use them, i just went to cancel my policy and they want to charge me 144 pounds to cancel, the reason was i called out an engineer to service my boiler which I had to wait 6 months for as my monthly payment was low, so they say now that as I called him out I have to pay this ridiculous amount, daylight robbery

DO NOT USE THEM

scd3scd4

basra1 wrote: »

just dealt with 24/7 and had bad service, do not use them, i just went to cancel my policy and they want to charge me 144 pounds to cancel, the reason was i called out an engineer to service my boiler which I had to wait 6 months for as my monthly payment was low, so they say now that as I called him out I have to pay this ridiculous amount, daylight robbery

DO NOT USE THEM

Hi Basra


I don't know if you know but if your system needs to be drained down to action a repair.................you will have to pay extra. Its not covered!

pasufi

Terrible service – poor skills and bad customer service - Do Not Use them
Blocked sewage pipe – Engineer could not identify the correct access point outside and made me break my kitchen floor to create another access point. Still they could not clear my blockage. Thames Water called - I was informed no need for the kitchen access. First Response called - concurred with TW and cleared the blockage from the outside access point. Still waiting return of Security Payment £75 + Breakage £195 + First Response fee £186 + deal with fly infestation + repair of kitchen floor - 10w after complaint and 14w after problem started! They also renew automatically - you can't opt out in advance! Beware!

scd3scd4

pasufi wrote: »

Terrible service – poor skills and bad customer service - Do Not Use them
Blocked sewage pipe – Engineer could not identify the correct access point outside and made me break my kitchen floor to create another access point. Still they could not clear my blockage. Thames Water called - I was informed no need for the kitchen access. First Response called - concurred with TW and cleared the blockage from the outside access point. Still waiting return of Security Payment £75 + Breakage £195 + First Response fee £186 + deal with fly infestation + repair of kitchen floor - 10w after complaint and 14w after problem started! They also renew automatically - you can't opt out in advance! Beware!

Issue a CC.

drfc75

I need to cancel my service contract with this lot without them trying it on with a cancellation fee. Took it out 27/12/17. Have paid 12 monthly DD payments and had a recent boiler service. Their T&C’s are a joke. If I send a letter to give 30 days notice and cancel my DD and tell my bank not to allow them to reinstate it will that do the trick?

roundbox

How are these clowns carry on business?
Has anyone reported them to trading standards or whichever body is meant to stop this sort of thing?

Biscuit_Tin

drfc75 wrote: »

I need to cancel my service contract with this lot without them trying it on with a cancellation fee. Took it out 27/12/17. Have paid 12 monthly DD payments and had a recent boiler service. Their T&C’s are a joke. If I send a letter to give 30 days notice and cancel my DD and tell my bank not to allow them to reinstate it will that do the trick?

You may well now think the T&Cs are a joke, but they were the T&Cs you willingly agreed to when you entered into the contract with the supplier.
You need to refer to them - they will explain how you may end the contract.

Remember, a direct debit is only a method of paying for something; it does not affect the underlying contract which you have agreed to pay for.

scd3scd4

Biscuit_Tin wrote: »

You may well now think the T&Cs are a joke, but they were the T&Cs you willingly agreed to when you entered into the contract with the supplier.
You need to refer to them - they will explain how you may end the contract.

Remember, a direct debit is only a method of paying for something; it does not affect the underlying contract which you have agreed to pay for.

Yep, you should read that you will not be covered for drain blockage if you have a second toilet to use or if you have no water in the kitchen but have it in the toilet!!

Cardew

scd3scd4 wrote: »

Yep, you should read that you will not be covered for drain blockage if you have a second toilet to use or if you have no water in the kitchen but have it in the toilet!!

That is too loose a description; you should be more specific - hot or cold water.


Also state the temperature at which water is deemed to be 'hot'.

Edders1

Here's my experience of this outfit.
In October last year 2017, having been fooled by TrustPilot reviews, I paid £156 for annual Home Emergency cover, over the phone by debit card. Within 24 hrs of doing so, and having looked more closely at genuine reviews, I decided to cancel this cover, I tried to phone and was interminably on hold. I emailed several times (no response) and then put it in writing sent Royal Mail 1st Class. Still no response, so I then wrote again, this time Royal Mail 1st Class Signed For, ie Recorded Delivery. All this was within ONE WEEK (7 days) of my payment. (Their T & Cs stipulate any contract agreement can be cancelled in writing within 14 days.)

I had ZERO response to all my attempts, so after 14 days I raised the matter with VISA Disputes. VISA asked me for a copy of their T & Cs and evidence of my attempts to communicate. I had naturally kept a strictly accurate record of calls, emails and copies of all letters, including the receipt confirming my Signed For letter had been received, and these were duly sent to VISA. Within a couple of weeks, VISA returned my £156 saying they were pursuing the matter. On 23rd January, HomeResponse360 returned £156 to my account, presumably following VISA's intervention. Subsequently VISA took back the £156 they had paid me upfront.
One might have expected HomeResponse would amend its system and that that was the end of the matter.
A few weeks ago, I started receiving texts saying my "payment had been declined" and I should contact them to "avoid any arrears". This obviously meant they had tried illegally to take a new payment. They hadn't succeeded because by chance the card I originally paid on had been damaged and replaced.
I immediately sent them a letter (Signed For) again, with a summary of what had gone on before and requesting that texts stop. I have since received three more texts at varying intervals causing me to send ANOTHER Signed For letter stating the same. All attempts to communicate with this company are ignored.
Today, having received another text I have tried to phone them 5 times. I have been constantly on hold and have not got through. (All these phone calls have also been recorded.)
Following advice from my lawyer nephew in London, I have written a "Cease and Desist" letter which they will receive shortly.

Should they not "cease and desist" my nephew will be taking up the matter.

I cannot understand why whoever is in charge of this busines would want to run it like this.