I got £700 for Mac repairs & got it fixed free. Should I give it back?

InsideInsurance

Strider590 wrote: »

IMO, your really clutching at straws in a bid to excuse Apple for selling overpriced fashion accessories.
No IT professional is going to endorse Apple without a substantial payment to do so. Buyers barely own their own device, as they won't do anything that Apple doesn't want them to. When you factor this is versus the cost, they become impossible to justify..... Just like a fashion accessory.

Have worked with "IT professionals" for over a decade, a massive proportion of them have Apple devices and a fair proportion exclusively use them in their personal life.

The last hardcore IT project I did was a data warehousing one with the client having a BYOD policy as they used Citrix for everyone so what kit you had made no difference. The dozen or so developers, architects and analysts that used BYOD all had macs, one even had brought an iMac into the office - even I thought that one was a bit crazy.

Absolutely there is a style element to them not all IT people are sandals and socks you know :cool:

jimbo1974

lol,, I'd love to be the bloke behind the counter of the retailer when lady returns waving the £700 around. "Thank you Madam, I'll take this off your hands and see the manager gets it" ?!

If it was a very small local retailer, who's staffs livelihood was under threat then I might take is back, possibly... But if was from Currys/PC World, as most things seem to be, then I know what I'd do lol :beer:

Barbara_Adair

thescouselander wrote: »

I would say no. The retailer had the opportunity to pursue Apple for a free repair themselves but instead they effectively paid you off to make you go away - they bought their way out of their liability.

The specifics of what you did after that are irrelevant since the original negotiation was done in good faith. Keep the money.

Well said!

phatus

nhampson wrote: »

Most here seem to say keep it but I disagree. You were given £700 toward the cost of an £860 repair. If the repair then ended up free the situation should change accordingly. Call the company, as many say the likelihood is they will say to keep it.


I often look at things from the reverse, if the repair had ended costing more would you have gone back and told them and asked for more? Of course you would.

Sure sure we all believe you would give the money back.

terill

The retailer gave you £700 under the understanding that they were no longer associated with the repair. If it had gone the other way and cost say £900 to repair they would not have paid the difference as you had signed over any rights by accepting £700. you both took a risk and you won. The shop paid out because they could not be bothered to invest time into sorting out the problem. They can't have it both ways. Keep the money with a clear conscience. Happy Christmas!

siwhite

Strider590 wrote: »

IMO, your really clutching at straws in a bid to excuse Apple for selling overpriced fashion accessories.
No IT professional is going to endorse Apple without a substantial payment to do so. Buyers barely own their own device, as they won't do anything that Apple doesn't want them to. When you factor this is versus the cost, they become impossible to justify..... Just like a fashion accessory.

I'm an IT professional with in excess of 25 years experience and I'll endorse Apple all day long - for free.

A few questions for you..

How many PCs have you bought since 2005? How many are you still using? Of those that you are no longer using, how many have you sold? Of those that you sold, how many did you get c.50% of the original purchase price for?

Mick_Leary

Seems to be good arguments both ways here - can only think you feel a bit guilty about keeping the money or you wouldn't have posted your question in the first place - do what feels right for you.

Regarding the negative Mac postings, I am currently running 4 Macs - a Macbook (5 years old, never had a problem), 2 x old iMacs - one I keep for some expensive software that I don't want to have to pay a lot to update for features I don't need, and one given to me as a spare (neither of these has ever gone wrong) and an old G4 - again used for old software I have got to love - again, never had a problem. I started out with a Mac back in 1995, only got rid of it when the sleek looking G4 beckoned - and that oldie never went wrong either.

Sure, they cost a bit more in the first place, but never had to pay inflated prices for repairs, or even contact a helpline - and I'm no expert. The software is very good too - you wouldn't go back to Powerpoint after using Keynote, and that applies to lots of other Mac apps too. You get what you pay for!

Ebenezer_Screwj

It would appear that the law is on your side here. You should regard the £700 as compensation from the retailer for an item, which though "mended" by the manufacturers is not in new and pristine condition.

IreneL

"I accepted £700 towards the repair costs but was told I severed all rights and associations with the retailer regarding the iMac" - enough said!

agrinnall

MSE_Joanne wrote: »

After many stressful calls, I accepted £700 towards the repair costs but was told I severed all rights and associations with the retailer regarding the iMac.

Keeping the £700 is a no-brainer, I don't really know why anyone would argue against it. The bigger question to my mind is whether it's legal for a retailer to require their customer to sign away their consumer rights under any circumstances?