I got £700 for Mac repairs & got it fixed free. Should I give it back?

Sooler

No need for OP to return money, retailer should claim the money and losses from Apple.

InsideInsurance

mking90031 wrote: »

Hi,


I am, personally, not a fan of anything Apple-based & this is coming from an IT Professional! My 2 main complaints with this massive company are their pricing structure. My favourite analogy is if you have 2 IDENTICAL PC's and you put Windows on one and Mac OS 10 on the other, the pricing is VASTLY different. The Windows PC would go for around £2-300 whereas the Mac would be £800-1000. Why is this???? Even repairs cost WAY more than for Windows PC's....Sorry about the rant...The other option for this dilemma would be to donate, at least some of, the money to charity...Maybe a charity to teach Apple to make their machines cheaper!!!!P

No, you are anti-apple and "IT professional" means absolutely nothing. My 17 year old cousin just got their first job on a IT helpdesk so is an IT professional and she wont buy anything but Apple.

Please provide an example of this alleged price difference, factoring in not just the processor but also things like case dimension, weight, battery life etc. I challenged an equally mouthy "IT professional" previously and the only machine that was close to the Apple one they could find was a Sony laptop that was actually more expensive than the Apple one. They not only had to admit they were a fool but actually went on to buy a MBA :T

Ok, you may argue that 5mm case difference of an extra 200g in weight is irrelevant, may be it is to you, but Apple, and some other brands explicitly sell on the size/ weight etc and there is vast costs involved in miniaturization.

John58_2

nhampson wrote: »

Most here seem to say keep it but I disagree. You were given £700 toward the cost of an £860 repair. If the repair then ended up free the situation should change accordingly. Call the company, as many say the likelihood is they will say to keep it.


I often look at things from the reverse, if the repair had ended costing more would you have gone back and told them and asked for more? Of course you would.

No you wouldn't, you accepted their offer otherwise why accept less than the quoted £860?

Revengant

I would say return it for one sole reason. Retailers are having a hard time of it at present, and returning the money might just be the turning point from going bust.

Rev.

StuC75

The Op couldn't go back looking for more money or for any further repair - since the retailer offer the contributed payment\refund to settle any such liability that they have for that. If the fault returns or further problems develop down the line. the retailer has no further liability because of the agreement accepted.

nhampson wrote: »

Most here seem to say keep it but I disagree. You were given £700 toward the cost of an £860 repair. If the repair then ended up free the situation should change accordingly. Call the company, as many say the likelihood is they will say to keep it.


I often look at things from the reverse, if the repair had ended costing more would you have gone back and told them and asked for more? Of course you would.

Strider590

InsideInsurance wrote: »

No, you are anti-apple and "IT professional" means absolutely nothing. My 17 year old cousin just got their first job on a IT helpdesk so is an IT professional and she wont buy anything but Apple.

Please provide an example of this alleged price difference, factoring in not just the processor but also things like case dimension, weight, battery life etc. I challenged an equally mouthy "IT professional" previously and the only machine that was close to the Apple one they could find was a Sony laptop that was actually more expensive than the Apple one. They not only had to admit they were a fool but actually went on to buy a MBA :T

Ok, you may argue that 5mm case difference of an extra 200g in weight is irrelevant, may be it is to you, but Apple, and some other brands explicitly sell on the size/ weight etc and there is vast costs involved in miniaturization.

IMO, your really clutching at straws in a bid to excuse Apple for selling overpriced fashion accessories.
No IT professional is going to endorse Apple without a substantial payment to do so. Buyers barely own their own device, as they won't do anything that Apple doesn't want them to. When you factor this is versus the cost, they become impossible to justify..... Just like a fashion accessory.

Roisin48

My husband claimed on his Insurance when someone collided with his car while it was in our drive. The damage was assessed and he was sent a cheque, but the repairs cost less, and he kept the balance. It genuinely did not occur to either of us to return that amount to his Insurers.

pippinpuss

Keep the money, put it somewhere safe to pay for the next repair when it is out of guarantee as it sounds as if the company is aware of faults with this model.

stork_2

So long as you negotiated in good faith with the retailer (i.e. actually believing that the repair would cost £860, and not knowing that you could get it done for less or nothing elsewhere), and if you accepted their offer in full and final settlement of your claim, then it's yours to keep.

By settling the claim, you agreed to accept less than the full estimated repair costs, and you also in effect agreed to bear the risk that the repair would cost even more (or, worst case, that the £860 repair turned out to be unsuccessful despite being done with reasonable care and skill, and that you're then lumbered with replacement cost on top). From the retailer's point of view, by settling they're buying off the cost and hassle of arguing about the repair price or trying to prove that it could be repaired for less, as well as the risk that the costs will exceed the estimate.

Some you win, some you lose. You've won, they've lost.

Same reasoning applies when this sort of thing goes to Court. If the claim is brought on the basis of estimates or quotes for repair, rather than for invoices after a repair is done, then those estimates or quotes are the best evidence of your loss. That's what the Court will rely on when awarding damages, and neither party can then go back to Court if the repair is more or less expensive than estimated. Nor will the Court expect you to come back with evidence at a later date to prove that you actually got the repair done.

Of course, if you knew you could get a fix done for nothing but still told them it would cost £860, that's entirely different -- it's fraud.

John58_2

Roisin48 wrote: »

My husband claimed on his Insurance when someone collided with his car while it was in our drive. The damage was assessed and he was sent a cheque, but the repairs cost less, and he kept the balance. It genuinely did not occur to either of us to return that amount to his Insurers.

Absolutely right. A Tesco delivery van hit my car parked on the street outside my house. They asked me to get a quote and send it to them, which I did, they then sent me a cheque for that amount. If they had told me to take it to be repaired somewhere at their expense I would have done so. In the end, I didn't bother getting the car repaired, it was just a cosmetic scratch and dent, and I pocketed the cash.