I got £700 for Mac repairs & got it fixed free. Should I give it back?

jgriggle

My first thought was of course you should give the money back, but on re-reading I notice that the retailer offered you only £700 on a repair which they knew would cost you more to fix. In other words they were happy to leave you still out of pocket.

Keep the money and don't feel guilty. They could have arranged the repair themselves, but instead chose to pay you off to make you go away. You had to do all the legwork, and as a result you were able to get the repair done cheaper. As it happens, MUCH cheaper. You win!

Anyway, if the company was that bothered about what you did with the money, they'd ask to see receipts for the repair.

stu_ibbs

I had the same problem with a fault on a Dual Core Tower and the issues of crashing and issues with the board ... and it was with warranty when i chased the issue Apple Store in the west Midlands was so painful as if they couldn't care ... personnel 1st and last time i buy from Apple direct.. in 20 years of having apple ... i think they become inotbother if anybody wants the TLC and care of service i wouldn't really use apple store to buy.
Personnel i went back to who i nave always used Jigsaw24 ... they picked up the mac ... found the problem, fixed the problem ... SERVICE.. WOW
Apple Birmingham (10 mins away ).. couldn't be bother to help
Jigsaw (other side of the UK) couldn't help me enough

When you buy its not about just fancy stores .. which is why i have always bought from Jigsaw24 .. its about solutions, the right spec, things do go wrong yes its life .. and how a company picks up the issue

Sadly Apple Birmingham store ... failed ...
Jigsaw24 Cared and are smaller than a global brand flagship store... but provided more then a global brand flagship store could offer by one phone call.
So always way up that you are buying ... a sell sell sell spreadsheet company or a company that cares.

Leeward

Keep the money.
The retailer accepted your / Apple's repair quote as gospel and decided it was easier for them to pay you off than to arrange the necessary repair themselves.


If the retailer cannot be bothered to look into it any further than 'Ermmm, ok it stopped working, here's some cash, now go away, stop bothering us and fix it yourself...' then their failings are not your responsibility.


What you do with the money is entirely up to you after the retailer has given it to you. Its not compulsory to spend it all on repairing the computer. Its not compulsory to spend ANY of it on the repairs. You could treat yourself to a shiny new one, repair the old one or spend what is now YOUR money on whatever you see fit, including that nice holiday in the Seychelles you've been promising yourself for years...

brewerdave

No different from an insurer writing off a car for £x then selling it back to the insured for them to get repaired totally at their own expense?
Keep the money!!

Strider590

stu_ibbs wrote: »

Apple Birmingham (10 mins away ).. couldn't be bother to help
Jigsaw (other side of the UK) couldn't help me enough

I don't know why your surprised, the Apple stores are full of folk who make commission on selling new products, people with problems are a thorn in their side.

First of all selling makes their sales commission, after care does not.
Secondly, having a disgruntled customer in the store, might put of potential customers. The Apple stores have security staff to remove people who go in causing trouble.

1ec

You pay the money back when Apple pays its taxes.

florere

Should I take it back, morally yes, practically, mmmm nice weekend away.

JaneT1971_2

You should give it back and maybe ask them to donate it to a children's charity like Child Line or the NSPCC.

It's not yours to keep.

Reue

JaneT1971 wrote: »

You should give it back and maybe ask them to donate it to a children's charity like Child Line or the NSPCC.

Bonkers

JaneT1971 wrote: »

It's not yours to keep.

The shop paid out £700 to discharge their liability for reparing the item. Had the repair cost more, the shop would have argued that the consumer accepted their £700 settlement offer for repair and they did not need to make up the difference.

As it was, the repair cost less and so the consumer can pocket the difference.


Either way: The shop should not have made a £700 settlement offer. They did and (thankfully in this case) it has worked in the consumer's favour.

John58_2

Absolutely not. Keep it. The retailer had the option to take it back and try to have it repaired for you, if they had they would have had the benefit of the free repair.