Yorkshire & Clydesdale Banks offering £150 for switching

moneysavinggirl40

Ed-1 wrote: »

From experience, the letter is a bizarre contradiction in that the problem lies with TSB (or Lloyds/HBOS who also use the same letter), not the new bank.



Have you checked with TSB whether there is an indicator on the account? Have you only recently opened the TSB account? When did you open the 2 Classic Plus accounts? TSB have been known to place a block on a 2nd Classic Plus account (and others if you opened at the same time) if you open in sole name online as the terms state max one in sole name.

I also thought this, why are they saying contact YB?

I opened the 2 classic plus accounts last year and the classic account end of last month, I'm sure last year t&c said 2 classic plus accounts are allowed. I have since read the t&c and it does say 1 classic plus account.

colsten

Can you see your recently opened TSB online? Can you transfer money into and out of it?

Ed-1

moneysavinggirl40 wrote: »

I also thought this, why are they saying contact YB?

I opened the 2 classic plus accounts last year and the classic account end of last month, I'm sure last year t&c said 2 classic plus accounts are allowed. I have since read the t&c and it does say 1 classic plus account.

If you opened the accounts while the terms still permitted 2 then that won't be the reason for any block on your new account.

colsten wrote: »

Can you see your recently opened TSB online? Can you transfer money into and out of it?

Excellent suggestion - to test if there is a '646' block indicator on your account send a small payment into it from elsewhere; if it bounces back then that's exactly what the problem is. Alternatively try to transfer into it from another TSB account. If it throws up an error message then that shows that there is an indicator present as well.

moneysavinggirl40

x2 dd have left last week, also money has gone in and out no probs. Could I be having switching troubles because i haven't used my debit card on this acc?

YorkshireBoy

moneysavinggirl40 wrote: »

Could I be having switching troubles because i haven't used my debit card on this acc?

Can't remember if the TSB debit card needs activating. Can you remember? Did you activate it?

Ed-1

YorkshireBoy wrote: »

Can't remember if the TSB debit card needs activating. Can you remember? Did you activate it?

TSB debit cards don't need activating.

colsten

moneysavinggirl40 wrote: »

x2 dd have left last week, also money has gone in and out no probs. Could I be having switching troubles because i haven't used my debit card on this acc?

So you have online access to the account. That's helpful to know. Have you tried - today - transferring money in out?

If the answer is that you have, and that it worked alright, your next step is as advised by TSB: call YB to ask what the issue is.

moneysavinggirl40

I've read the letter enclosed with debit card and it doesn't say I have to activate it so it's unlikely to be that.

moneysavinggirl40

transferring a payment to external acc is fine. and also between TSB accounts is fine.

moneysavinggirl40

Need to call YB then, as your post suggests and letter suggests.

Is it likely that its because its open for less than a month? Shall I say it just wasn't the right account for me if they ask? then i saw the incentive with Yorkshire bank and decided to switch?