Plusnet £75 Cashback via MSE link

Plusnet_company_representative

Thanks cifpower,

I'm glad to see that you've already been given a reply to your ticket this morning.

Apologies for the delay in processing the cashback. You should hear back from us again soon.

Adam

jem16

Plusnet_company_representative wrote: »

Apologies for the delay in processing the cashback. You should hear back from us again soon.

Adam

I also received a reply on my ticket today to say that the matter has been escalated and my ticket is back on hold till Friday 26th. That's not exactly soon in my opinion.

peter_holland

Hi Money Saving Guys and Girls
Can anyone help me re Plus Net cashback offer 75 pounds!
Can you help following martin's weekly Email Mail last month.
Has anybody signed up for the above deal. I did and the service went live on 12/12/14. I was told that I would get an email within 10 days with details of how to get the £75 cashback this hasn't happened so is this a con? Despite phoning customer services, using the chat online facility, and the submitting a question, plusnet has been unable to tell me when I will get an email and have just told me to keep checking my email. I just wondered if anyone has been successful.:mad:

cifpower

Hi.

Its not a con. Just a bit slow.

I went live on 10 November and I got my e-mail on 18 November. My cheque arrived on 19 December.

Check your junk box in case

jem16

cifpower wrote: »

I went live on 10 November and I got my e-mail on 18 November. My cheque arrived on 19 December.

Exact same dates for me but no cheque yet.

peter_holland

As yet still no link and there is a delay in the cheques up to 30 days according to customer relations !
Poor service indeed:mad:

jem16

My £75 cheque arrived today. Date on the cheque is 12th December but I have no idea when it was posted as there is no postmark on it.

However glad to now have it along with my £100 Quidco cashback.

nickwxm

I too signed up to the offer using the link form the MSE website. A while after my service went live and not hearing anything I contact customer support who told me an email would be sent out to soon. Still nothing so I contacted them again. My question was put 'on hold' for a week or so and then they came back to say no offer exists? Maybe it is a con? I've tried emailing MSE about this but the email failed, so I filled in a form about it, but have not got a reply?

Plusnet_company_representative

Hi Nickwxm,

Do you know the offer code you signed up to? Alternatively if you can provide me with a ticket number or other way to identify your account I'm happy to double check what's happened.

Chris

nickwxm

Plusnet_company_representative wrote: »

Hi Nickwxm,

Do you know the offer code you signed up to? Alternatively if you can provide me with a ticket number or other way to identify your account I'm happy to double check what's happened.

Chris

I signed up on the 27th October, which I think was a few days before the end of the offer. I used the link form this website and got confirmation back Fibre order reference: 3-104679885116, Phone order reference: OR0000003996120 Connection was made 12th Nov. i emailed customer services on the 7th Dec (Question reference 95835113) and told: 'I can confirm your cashback will be sent to you in the form of a voucher code. In order to claim this, you will receive an e-mail up to 30 days after your broadband going live. This will be sent to the e-mail you used to sign up your account (Or the one provided by us if you didn't provide one).'

Still nothing by 28th Dec so I raised another question (reference 96843113) and was later told: 'the offer you signed up is Unlimited fibre broadband at £3.99 per month for 6 months and does not include any cashback. Marketing activity week30 w/c 20/10/2014 shows no cashback on octfibre14.'