Plusnet £75 Cashback via MSE link

cifpower

jem16 wrote: »

Mine went live today too. A wee hiccup with Caller ID which seems to be sorted now.

Broadband has been a bit of a hit and miss so far. Fine for first hour, but on and off for a couple of hours. Hopefully it's settled down now. Speed slower than Sky and O2 but I'm assuming it's on DLM over next 10 days.

How's yours doing?

Quidco payment noted as 28th November. No email as yet from PlusNet about £75 but early days yet and they have been good keeping me informed so far.

My connection hasn't dropped as yet but I know there is that 10 day stabilisation period. I am not that far from the exchange and am getting a download speed of around 17meg. Upload is below 1 though.

I can't seem to link my Sky box with my Sky+ app either; says its not on the network even though its connected via ethernet.

Quidco for me says 25 November so fingers crossed for that. Nice brucey bonus for Xmas.

jem16

cifpower wrote: »

My connection hasn't dropped as yet but I know there is that 10 day stabilisation period. I am not that far from the exchange and am getting a download speed of around 17meg. Upload is below 1 though.

My connection seems to have settled down. I'm getting just over 4mb just now - quite a bit from the exchange. Sky started off that way though and ended up at just over 6mb which was the same as O2 so I'm hoping that's what will happen.

I can't seem to link my Sky box with my Sky+ app either; says its not on the network even though its connected via ethernet.

Have you reset the connection on the actual Sky+ box? I had to do that once the BB changed over as I couldn't connect to catchup. Sky+ app works fine.

cifpower

So 28 days on no cheque has arrived. Been told by Plusnet they cannot see if a cheque has been sent. Have to wait for 30 days to elapse (this Friday) before I can chase it. Then goodness only knows what happens. Another 30 days?

Plusnet_company_representative

Hi cifpower,

Did you receive the email to claim the cashback cheque? If so, do you know when you clicked the link in the email?

Chris

cifpower

Plusnet_company_representative wrote: »

Hi cifpower,

Did you receive the email to claim the cashback cheque? If so, do you know when you clicked the link in the email?

Chris

Hi

The e-mail was received on 18 November and I clicked the same day

Plusnet_company_representative

Hi,

Thanks for that. If you've not received it by Friday reply in here with a ticket ID from your account and we can get this escalated for you.

Chris

jem16

cifpower wrote: »

Hi

The e-mail was received on 18 November and I clicked the same day

My email was received and acted upon on the same date - 18th November. As with you no cheque has been received as yet.

I have posted on a thread in the PlusNet Community forum where there are other people asking the same question, both for the £75 cashback and the £50 cashback.

I was advised by Chris (same person as Chris here or not?) to open a ticket and let him know on the thread.

Have you been to the PlusNet forum?

cifpower

jem16 wrote: »

My email was received and acted upon on the same date - 18th November. As with you no cheque has been received as yet.

I have posted on a thread in the PlusNet Community forum where there are other people asking the same question, both for the £75 cashback and the £50 cashback.

I was advised by Chris (same person as Chris here or not?) to open a ticket and let him know on the thread.

Have you been to the PlusNet forum?

Hi

I have been and also on the live chat. Latter said wait til Friday as they can't see if cheque has been issued which I find really odd

jem16

cifpower wrote: »

Hi

I have been and also on the live chat. Latter said wait til Friday as they can't see if cheque has been issued which I find really odd

My ticket has been put on hold till 7am tomorrow morning. No cheque as of yet and not likely to be one before 7am so we'll see what they say next.

cifpower

Hi

My ticket reference is 96423885