MSE News: Flight delay reclaiming boost as Supreme Court throws out airline appeals

glentoran99

manc.girl wrote: »

Monarch's reply was:- "delay to flight was due to aircraft suffering from a cracked windscreen, which required emergency repair earlier in the day. Despite our best efforts there were insufficient aircraft within the fleet to operate your flight on time". Don't know if Monarch have ever paid out for this.

you need to get them to confirm what caused the cracked windscreen, and for them to prove it wasnt a normal incident in the operation of the flight

suzannestaite

Sorry if I am being a little dim here, but I am confused as to whether I should be resubmitting my claim to Monarch, my flight is listed on the forum as one of the flights 'denied because of exceptional circumstances' - MON2018 Gatwick - Male 19/04/09 digital engine control fault, previous flight Knock on EC (535). Due to the recent ruling should I be resumitting it?

glentoran99

suzannestaite wrote: »

Sorry if I am being a little dim here, but I am confused as to whether I should be resubmitting my claim to Monarch, my flight is listed on the forum as one of the flights 'denied because of exceptional circumstances' - MON2018 Gatwick - Male 19/04/09 digital engine control fault, previous flight Knock on EC (535). Due to the recent ruling should I be resumitting it?

I would certainly chase it up with them so they dont "forget" you, certainly wont be forgetting me ive been hassling them continually for 3 years

PippaW

Can anyone offer advice. I wrote to Jet2 following our delay in early September and received the general holding letter. I wrote again on 2nd October giving them until 31st October to respond, which they haven't. Should I write to Jet2 again in light of the court case, wait or something else? All advice gratefully received

IrishGypsy

Looks like Ryanair are still wanting to play hardball. Their response to my claim where my parents flight (that I paid for) was delayed by over 5 hours:

"I acknowledge receipt of your letter dated 6th November 2014.

We sincerely regret the delay of your flight FR612 from Derry to London Stansted on the 22/09/2012, which was caused due to an unexpected technical fault with the aircraft due to operate your flight.

Ryanair is committed to providing on time flights with safety being our number one priority. Occasionally, there are situations outside our control such as unexpected aircraft technical faults which disrupt our flights. We sincerely regret that this flight was one of these rare delayed flights. We confirm that all reasonable measures were taken to ensure that this flight departed with as short a delay as possible.

Our handling agents at Derry Airport have confirmed that assistance was provided along with EU261 notice.

However, as this delay was unexpected and therefore outside Ryanair’s control (extraordinary circumstances*) we regret to advise that no monetary compensation is due under EU Regulation 261/2004.

We note that refreshment vouchers were issued according to the time of delay.
If you incurred any additional reasonable receipted expenses during the delay, then please submit your reasonable receipted expenses to us by copying and pasting the following into your internet browser and submitting your documents: mailto:cswebform@ryanair.com?subject=EU261Receipts**

Please accept our renewed apologies for any inconvenience caused by this unavoidable disruption to your recent flight.

Yours sincerely,

Ryanair Customer Service Department"

I've advised them, once again, of the Supreme Court's ruling on this matter and told them I'll pursue it through the small claims court if they don't co-operate.

Should be interesting to see how it unfolds...

NoviceAngel

IrishGypsy wrote: »

Looks like Ryanair are still wanting to play hardball. Their response to my claim where my parents flight (that I paid for) was delayed by over 5 hours:



I've advised them, once again, of the Supreme Court's ruling on this matter and told them I'll pursue it through the small claims court if they don't co-operate.

Should be interesting to see how it unfolds...

I live inside the Jet2 threads, but very interesting to see Ryanairs position, thanks for posting that...

You should issue the NBA letter, it looks pretty clear cut 'technical fault with the aircraft' therefore IS covered by EC261/2004 the Supreme Court has made their position clear.

Good luck with your claim - see Vaubans excellent guide for further info on claiming....

Cheers

NoviceAngel

NoviceAngel

PippaW wrote: »

Can anyone offer advice. I wrote to Jet2 following our delay in early September and received the general holding letter. I wrote again on 2nd October giving them until 31st October to respond, which they haven't. Should I write to Jet2 again in light of the court case, wait or something else? All advice gratefully received

Same advice as the post above, issue the NBA and good luck!

JPears

NoviceAngel wrote: »

I live inside the Jet2 threads, but very interesting to see Ryanairs position, thanks for posting that...

You should issue the NBA letter, it looks pretty clear cut 'technical fault with the aircraft' therefore IS covered by EC261/2004 the Supreme Court has made their position clear.

Good luck with your claim - see Vaubans excellent guide for further info on claiming....

Cheers

NoviceAngel

And the advice (dr Watson?) re Euro Small Claims Court procedure against Ryanair

NoviceAngel

:pWell I did say I live inside the Jet2 thread, I just know your going to tell me it's different with them based in Ireland ?

That will teach me to venture out! Lol

NoviceAngel goes back to the Jet2 threads and the 'alleged ringleader' locks the door behind him...

Sort of reminds me of a crazy QI game, I play the role of Alan Davies with the Claxon going off every time I open my mouth and you JP - you can be my Stephen Fry any day - always there with the right answers.

Paxton

Ryanair have no idea what customer service is. I have been chasing compensation from a September flight - was issued a cheque for £17.44 for a 6 hour delay - how on earth do they come to this figure - have asked the question but guess what - you know they don't bother to answer any of my calls or messages (have been given 2 reference number so far and no reply). They are a disgrace.