EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change - 2

Mikmonken

unfortunately looks like they're ramping up for the rule 2b. as this is an email we've all received.

Seems bizarre that they've sent you this stalling email though

ulaggy

Just received the following email from EE

Thank you for your email. I refer you to my previous response.

We do not feel that this change is of material detriment to you as it is in line with the Retail Price Index (RPI), which is a measure of inflation. I acknowledge you do not agree with this decision therefore the next step would be to seek independent adjudication via CISAS.

You may refer your complaint to CISAS. CISAS will determine whether the complaint falls within the jurisdiction of its ADR Scheme. We may argue that it does not. If CISAS agrees its Scheme applies, it will adjudicate on the complaint in line with the Scheme rules. CISAS's details are as follows:-

CISAS
International Dispute Resolution Centre
70 Fleet Street,
London,
EC4Y 1EU

Email: [EMAIL="info@cisas.org.uk"]info@cisas.org.uk[/EMAIL]
Tel: 020 7520 3827
Fax: 020 7520 3829

I trust the above information is of assistance to you.

Yours sincerely

Victoria Hunt
Executive Office, EE

Brilliant. So my Letter Before Action email (also sent via 1st class recorded delivery in the post on Friday) has been completely ignored in favour of the copy and paste job informing me I can go to CISAS.

Magnificent job, EE.

RandomCurve

JoeJester wrote: »

So CISAS just got back to me, just saying they can't go any further because I have not provided a copy of a deadlock letter from EE.
I thought that EE themselves forwarding me onto CISAS constitutes enough of a deadlock letter? Suggesting that they no longer wish to deal with me even after one correspondence.

So just replied with this:


If they come back and say you need a deadlock letter, which is likely lets be honest, should I just request a deadlock letter from the final response I had from EE?

So now CISAS have witnessed EE breaking rule GC 14 - excellent - play on that to strengthen your claim for compensation.


You might also want to take a look at post #8 on this thread.

RandomCurve

duk3nuk3m wrote: »

Just a quick update:

Called CISAS again earlier today to check on the status of my claim. I have been assured that my case is definitely going to an adjudicator and he / she will decide whether or not EE will receive a deadline extension, should they request one.

Just this minute, I have received this email from CISAS which contradicts what I was told over the phone:

......... we will reset the timetable as appropriate once our decision is communicated to you......

Email them back and say:


"This interruption of the process has happened after EEs deadline to either submit a defence or request an extension (which can only be granted in exceptional circumstances). As this is an independent process, unless CISAS has given EE advance notice of the delay -which of course it could not have done under the scheme rules - then the only appropriate place to reset the timetable is at the beginning of the 3 day period that CISAS has to appoint an adjudicator. Resetting at any other point would not be within the scheme rules"

MrJester

RandomCurve wrote: »

So now CISAS have witnessed EE breaking rule GC 14 - excellent - play on that to strengthen your claim for compensation.


You might also want to take a look at post #8 on this thread.

I have no idea what that means or how post #8 relates to me lol

ulaggy

What's the next step for me RC? Do I need to wait the 2 weeks I gave them or do I take their useless response to my email version of the Letter Before Action as indication that they won't be honouring my request and thus need to move onto the claim of particulars or whatever it is?

RandomCurve

RandomCurve wrote: »

Email them back and say:


"This interruption of the process has happened after EEs deadline to either submit a defence or request an extension (which can only be granted in exceptional circumstances). As this is an independent process, unless CISAS has given EE advance notice of the delay -which of course it could not have done under the scheme rules - then the only appropriate place to reset the timetable is at the beginning of the 3 day period that CISAS has to appoint an adjudicator. Resetting at any other point would not be within the scheme rules"

I think it is SCC time!

ulaggy

RandomCurve wrote: »

I think it is SCC time!

Not sure if that was aimed at me or the other folk. Think it's probably correct for everyone though!

Mikmonken

ulaggy wrote: »

Not sure if that was aimed at me or the other folk. Think it's probably correct for everyone though!

Still waiting on OFCOM who should get back to us today or tomorrow, so might not be SCC yet for us lot that are looking for the risk free option :hello:

RandomCurve

ulaggy wrote: »

Not sure if that was aimed at me or the other folk. Think it's probably correct for everyone though!

Sorry -meant to quote you not me!!! YES you are ready for SCC.