EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change - 2

d123

Becci1986 wrote: »

Hello I'm wondering if you could give me some advice. Four years ago I ended a contract with orange as I fell behind on payments and didn't want to renew my contract. Four years later orange have sold my contract to Lowell finance limited who are asking me for £749.03. We've run them as I have had no correspondence for four years and the contract was ended and bill was quashed back four years ago. They tell us that £325.79 was air time debt and the remaining £423.24 was an early termination fee. As we told Lowell we have no documentation from orange because it was finished four years ago and I have had no documentation since, not a single letter, but they tell me orange are insisting that the contract is still open. I have now found out from Lowell that this has impacted my credit score and is logged on Experian and will be there for 5 years. I have applied and been successful for 2 jobs in a bank but have been refused after a credit check and now I know why. What can I do?

Kind regards

Rebecca Mills

You would have been better off starting a new thread than tacking into the end of a thread on a different subject.

Did you complete your original term as per the contract? if not you are liable for an early termination fee.

Did you settle your arrears/charges on the account at the time it was suspended? If not, you're still liable for them.

mobilejunkie

You don't renew. It contines. And it will be on your credit files for 6, not 5 years.

margaret_stirling

Advice please.I took out a mobile phone contract with EE on Sunday afternoon on a Huwae P9 lite. I had changed my phone from a Windows to an Android to enable me sync my Fitbit to my phone as my old phone did not support my upgraded Fitbit device. I discovered on Tuesday that the Fitbit device is not compatible with my phone. I went back to Carphone Warehouse to cancel my contract and they said that EE have said that they cannot cancel their contracts. I can exchange my phone but must stay on the same tariff. I thought that I had the right to cancel a contract as the only phone that I can find is compatible with my Fitbit device is an iPhone 5S.

d123

margaret_stirling wrote: »

Advice please.I took out a mobile phone contract with EE on Sunday afternoon on a Huwae P9 lite. I had changed my phone from a Windows to an Android to enable me sync my Fitbit to my phone as my old phone did not support my upgraded Fitbit device. I discovered on Tuesday that the Fitbit device is not compatible with my phone. I went back to Carphone Warehouse to cancel my contract and they said that EE have said that they cannot cancel their contracts. I can exchange my phone but must stay on the same tariff. I thought that I had the right to cancel a contract as the only phone that I can find is compatible with my Fitbit device is an iPhone 5S.

No right of cancellation instore, only if you had bought by mail order/online.

I would also doubt the only compatible handset is the 5s which was discontinued around a year ago.