EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change - 2

boatman

CISAS are great, i put in a complaint about their process to this address [EMAIL="complaints@idrs.ltd.uk"]complaints@idrs.ltd.uk[/EMAIL], they lost the complaint, you couldn't make it up!!! I even sent a couple of follow up emails to chase it but strangely got no reply to those either, no wonder we can't rely on them to work on our behalf.

Mikmonken

I seem to remember when I chased up Graham Massie of Cedr re my complaint he said he'd sent it but I never received it. The chief exec is seemingly ignoring my emails now as I have asked for an independent review of my case.

Just escalate your complaint saying they've failed to respond within 10 days.

boatman

Escalate to who, its been 2 months...

ulaggy

Mikmonken wrote: »

Thank you cisas for my customer satisfaction survey I shall enjoy providing some frank and honest feedback!

When it came to questions at the end, about ethnicity and all that, I kept putting "none of your business" and eventually "none of your god damned business"

And was pretty brutal for the rest of the survey!

Mikmonken

boatman wrote: »

Escalate to who, its been 2 months...

CISAS is part of CEDR -> http://www.cedr.com/miscellaneous/terms.php

Please address all complaints to the appropriate department, or to:

Graham Massie, CEDR Director
Centre for Effective Dispute Resolution
International Dispute Resolution Centre
70 Fleet Street
LONDON
EC4Y 1EU

Tel: +44 (0) 20 7536 6000, E-mail: gmassie@cedr.com

Mikmonken

Taking CISAS survey with a piece of salt.

They're 2013 report makes for interesting reading especially when they're seemingly trying to fudge numbers.

for example
Q12 - 141 answered, 13 skipped
Q19 - 999 answered, 59 skipped

so somehow around 900 extra people joined the survey after Q12

Silk

Mikmonken wrote: »

Taking CISAS survey with a piece of salt.

They're 2013 report makes for interesting reading especially when they're seemingly trying to fudge numbers.

for example
Q12 - 141 answered, 13 skipped
Q19 - 999 answered, 59 skipped

so somehow around 900 extra people joined the survey after Q12

Not really, the questions were to be answered by different people depending on their status when answering.
For example Q12 was for people awaiting a decision whereas Q19 was for people who had a decision or reached a settlement so there is no fudging going on as you call it

ofka81

I have received a letter from EE on the 23 rd of february 2015 about a price increased of RPI 1.1%.

I am wondering if I can still cancel my contract and use the templates of the first page of this topic?
Or anything has changed about this?

http://i62.tinypic.com/dhcm5e.jpg

Mikmonken

ofka81 wrote: »

I have received a letter from EE on the 23 rd of february 2015 about a price increased of RPI 1.1%.

I am wondering if I can still cancel my contract and use the templates of the first page of this topic?
Or anything has changed about this?

http://i62.tinypic.com/dhcm5e.jpg

you can try and should but no one here actually had any luck with this because we'd already had failed claims.

Interestingly though ONS http://ons.gov.uk/ons/rel/cpi/consumer-price-indices/january-2015/index.html states this

The Retail Prices Index (not a National Statistic) grew by 1.1% in the year ending January 2015, down from 1.6% in December 2014.

RC do you think this could be used as further leverage now? i.e. EE state it's an average across the country, where as ONS clearly states it's not a National statistic?

Out of interest though, is this a new contract you have, or did you have the price increase in May 2014, if so that surely this constitutes a rise beyond inflation within the year?

RandomCurve

ofka81 wrote: »

I have received a letter from EE on the 23 rd of february 2015 about a price increased of RPI 1.1%.

I am wondering if I can still cancel my contract and use the templates of the first page of this topic?
Or anything has changed about this?

http://i62.tinypic.com/dhcm5e.jpg

This is interesting - The last price increase was in April 2014 using the February 2014 inflation rate, they have now applied an increase using the January 2015 rate- that is an 11 month period, not a 12 month period!!


When does the price increase take effect (what bill?)
When did your contract start?


I'm sure you will be able to escape this contract penalty free!!!