EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change - 2

Maccadinho25

So duk3nuk3m is in the same position as all of us and applied previously, yet is going straight to an adjudicator? Have i read that correctly, if so awesome! But why would CISAS say that for one and not the rest?! Farce farce farce!

Mikmonken

Maccadinho25 wrote: »

So duk3nuk3m is in the same position as all of us and applied previously, yet is going straight to an adjudicator? Have i read that correctly, if so awesome! But why would CISAS say that for one and not the rest?! Farce farce farce!

Slipped through the net or maybe EE didn't object or threaten CISAS?

duk3nuk3m

Maccadinho25 wrote: »

So duk3nuk3m is in the same position as all of us and applied previously, yet is going straight to an adjudicator? Have i read that correctly, if so awesome! But why would CISAS say that for one and not the rest?! Farce farce farce!

I have my fingers firmly crossed, but not building my hopes up because I now know how incompetent and corrupt CISAS are! I still haven't received an email confirming what I was told over the phone. To be honest, I'm expecting the same email from CISAS that everyone else has received because the guy I spoke to didn't sound entirely convincing.

Just wait and see I guess.

jocklatic

ulaggy wrote: »

Well I had an email from Mr Howell today. Can't remember which email it's in reply to but here it is - Don't know if anyone has had this response yet?

Short version - "!!!!!! off"

Yep had the same email from Mr BS Howell, as you say , he could have saved a lot of time & ink by just typing !!!! off

Maccadinho25

duk3nuk3m wrote: »

I have my fingers firmly crossed, but not building my hopes up because I now know how incompetent and corrupt CISAS are! I still haven't received an email confirming what I was told over the phone. To be honest, I'm expecting the same email from CISAS that everyone else has received because the guy I spoke to didn't sound entirely convincing.

Just wait and see I guess.

Fingers crossed for you mate!

Mikmonken

And another guy from the old forum who's not been on since had his claim rejected for the same reason we did, but hasn't had a claim with CISAS before.

ulaggy

They are proper imploding aren't they?! Think I'm glad that I've decided to go with SCC - those of you going through CISAS are in for a long slog I think!

RandomCurve

Mikmonken wrote: »

So today I chased Lynn Parker for a response, and had confirmation from CEDR that they are looking into the case and will get back to me within 14 days.

But most irritating of all got smug email from EE, after deliberately copying EE into an email to OFCOM, saying

"I can only assume that CISAS have reviewed your application and have decided that it is not valid under the Scheme Rules, and that this remains their position."

you know full well that's what they've done.

As a side note I've seen this http://www.ispreview.co.uk/index.php/2013/11/uk-isp-scotnet-sues-customer-effort-recover-adr-complaint-fees.html and wonder if EE sent a letter before Action to CISAS, rather than objecting to specific claims?

This just gets to stink more and more. The good thing is we now know it costs EE £360+VAT for each case that does go to CISAS!
By the end of this EE will not be so smug!

RandomCurve

jocklatic wrote: »

Yep had the same email from Mr BS Howell, as you say , he could have saved a lot of time & ink by just typing !!!! off

Yep got the same email. It must be a real art to say so much, but yet say nothing. I will of course respond to our dear friends at Ofcom whilst we wait for them to consider the CISAS situation.

RandomCurve

Shame we had to move to a new tread, but it was the only way MSE could work out how to stop the post on the first 2 pages moving around.


I think I have put the main emails re what to send to EE and expected replies, and of course the CISAS case in order. I will also either copy or summarise some of the CISAS/Ofcom shenanigans.