Rant about asda

Azari

gik wrote: »

The OP and their father spoke to a number of Asda staff including the checkout supervisor and the duty manager and was refused alcohol by all of them.

Er, yes, that was rather the point.

Cycrow

When i worked at Tescos, the policy there was that everyone would back the cashiers decision. So if a cashier refuses to serve without ID, then no one else in the store will serve them either, even if they think they are old enough.

The reason for this is that they want all cashiers to have the confidence to ask for ID without being overruled by someone else

marliepanda

Cycrow wrote: »

When i worked at Tescos, the policy there was that everyone would back the cashiers decision. So if a cashier refuses to serve without ID, then no one else in the store will serve them either, even if they think they are old enough.

The reason for this is that they want all cashiers to have the confidence to ask for ID without being overruled by someone else

Put it better than I tried to!

So we have Marksies, Asda and now Tesco.

I guess Azari still thinks its rubbish...

marliepanda

Azari wrote: »

True, there's nothing inherently upsetting about being asked for Id. And there's probably nothing particularly upsetting if you just want a generic can of beer or bottle of wine and there's a choice of alternative sellers close at hand.

But what about someone who wants to buy a wine that is only available at that outlet. What about someone who has travelled to that specific shop because they have a special offer? What about someone who is doing some hurried last minute shopping for a dinner party and is at the only alcohol retailer at an out of town site?

There are any number of reasons why someone might be seriously inconvenienced.

I'm afraid that your stubborn refusal to understand why the policy that Asda use is, whilst legal, pig headed and demonstrative of poor business sense, does not mark you out as possessing particularly good business skills yourself.

If someone is so desperate for 'that' one bottle of wine there is something they can do to ensure that nothing stops them getting it.

Now what on earth could that be?

(also I am sure the shareholders of Asda and other retailers with these policies are wringing their hands at their lack of business sense and profit.)

Azari

Cycrow wrote: »

When i worked at Tescos, the policy there was that everyone would back the cashiers decision. So if a cashier refuses to serve without ID, then no one else in the store will serve them either, even if they think they are old enough.

The reason for this is that they want all cashiers to have the confidence to ask for ID without being overruled by someone else

marliepanda wrote: »

Put it better than I tried to!

So we have Marksies, Asda and now Tesco.

I guess Azari still thinks its rubbish...

Yes, I do still think it's rubbish. And I've known from the beginning that this is how all the big retailers operate.

Do you think that everything that all the big retailers do the same way is necessarily the best way to do things?

Anyway, you two have got this completely back to front.

What sort of idiot is going to be more confident of making a decision if they know that if they foul up that means that the foul up is set in stone?

You still seem to be pig headedly failing to understand that there is nothing in the least bit belittling or embarrassing about having your decision reviewed and most people in jobs with any sort of responsibility accept and welcome that because it means that the pressure to be correct does not fall entirely on them.

In any case, the sensible thing would be for the junior employee to have the option to ask a more experienced colleague so that they were a part of the whole decision making procedure, rather than just a cog who gets over-ruled.

Azari

marliepanda wrote: »

If someone is so desperate for 'that' one bottle of wine there is something they can do to ensure that nothing stops them getting it.

As I've pointed out, over and over again, I am not talking about young looking people in their mid twenties who might reasonably expect to be asked for Id (and who would probably be carrying it because they have been being asked for it for year).

I'm talking about people who are in their thirties and have been buying alcohol for many years without ever being asked for Id and are suddenly refused out of the blue.

OlliesDad

Azari wrote: »

Correct. This is not the fault of the junior employee. It is the fault of the management who do not have a sensible fall-back procedure in place to deal with occasional anomalies that may crop up.

I would hazard a guess that the top management has decided to have a strict procedure on a matter that could destroy an employees future. I have to say that I fully agree with any initiative set up to reduce underage drinking.

I personally think there would be more arguments at the checkout if a customer thought there was a chance to get the decision over ruled.

marliepanda

OlliesDad wrote: »

I would hazard a guess that the top management has decided to have a strict procedure as the alternative is a criminal record. I have to say that I fully agree with any initiative set up to reduce underage drinking.

I personally think there would be more arguments at the checkout if a customer thought there was a chance to get the decision over ruled.

I am sure a lot of thought has gone into these policies, considering at least 3 of the top retailers have them.

hgotsparkle

marliepanda wrote: »

There are plenty of 17 year olds out there who look gone 40, and likewise 40yr olds who luckily look under 25. Its is not the 'junior employees' job to take a risk and guess, it is their job to ask for official ID if they are in ANY doubt.

I'm 24, I get ID'd when trying to buy a scratchcard and the legal age for that is 16. If I'm chatting to someone I don't know and I'm with my mum, they assume I'm a teenager and ask where I go to school and what subjects I'm doing....

I went to a fitness class with my mum the other week and the instructor spoke to me like I was a child, and she was in her 40s (which I know to be true as my mum told me)

Its perfectly logical that someone can't guess a roundabout age, and its best not to risk it if you don't know.
Marliepanda is right in that it is down to the customer to provide ID as it is in no ay the cashiers fault if you don't, senior staff overuling another staff members decision goes against the Under 25 policy as the policy IS that ID must be shown.

marliepanda

hgotsparkle wrote: »

I'm 24, I get ID'd when trying to buy a scratchcard and the legal age for that is 16. If I'm chatting to someone I don't know and I'm with my mum, they assume I'm a teenager and ask where I go to school and what subjects I'm doing....

I went to a fitness class with my mum the other week and the instructor spoke to me like I was a child, and she was in her 40s (which I know to be true as my mum told me)

Its perfectly logical that someone can't guess a roundabout age, and its best not to risk it if you don't know.
Marliepanda is right in that it is down to the customer to provide ID as it is in no ay the cashiers fault if you don't, senior staff overuling another staff members decision goes against the Under 25 policy as the policy IS that ID must be shown.

Exactly. I still occasionally get ID'd at 26 (and I am grateful for that!) and people often guess 18/19 for me, though once they find out my job they always up it to 23 as they know I'd need a degree.

I have been way off with age guesses many times. I have also seen many girls who I know are younger than me due to knowing of them in school and they look flipping haggard I must say :P