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Rant about asda
Comments
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powerful_Rogue wrote: »Because if you dont carry ID then it becomes a guessing game as to the persons age.
It's already a guessing game, that is the whole problem. I'm amazed that you haven't grasped that, yet.
The problem is that the overwhelming majority of cashiers guess accurately enough that they don't inconvenience customers and that the shops do not have a sensible procedure for handling the rare instances where they don't.Just because a person holds a higher position in the supermarket, dosent mean they will be able to guess correctly.
No, but the chances that two people in the same shop will both be so inept that they can't tell that an over thirty is over twenty-five are remote.
If they do then it is likely that the person in question really is unfeasilby youthful looking for their age.The cashiers are paid to serve. They have the responsibility to check the person is old enough. Mangers are not there to be called down to the shop floor to guess peoples ages. If you want alcohol, then carry ID.
That demonstrates a true 'jobsworth' mentality.
You would have the entire over 30 population forced to do something just so that a manager is saved a couple on minutes once in a blue moon.There are two types of people in the world: Those that can extrapolate information.0 -
It's already a guessing game, that is the whole problem. I'm amazed that you haven't grasped that, yet.
The problem is that the overwhelming majority of cashiers guess accurately enough that they don't inconvenience customers and that the shops do not have a sensible procedure for handling the rare instances where they don't.
No, but the chances that two people in the same shop will both be so inept that they can't tell that an over thirty is over twenty-five are remote.
If they do then it is likely that the person in question really is unfeasilby youthful looking for their age.
That demonstrates a true 'jobsworth' mentality.
You would have the entire over 30 population forced to do something just so that a manager is saved a couple on minutes once in a blue moon.
You would argue black is white! Dont think anyones going to convince you otherwise.0 -
powerful_Rogue wrote: »You would argue black is white! Dont think anyones going to convince you otherwise.
LOL!
It's not a question of arguing that black is white. It's a question of position.
Your position is that customers should operate for the convenience of shops.
Mine is that shops should operate for the convenience of customers.
You would have all customers of whatever age forced to carry photo-Id when in all probability they will never need it.
I would have the shops have a procedure to ameliorate these very occasional problems where possible.
There really isn't anything more to it than that.There are two types of people in the world: Those that can extrapolate information.0 -
I haven't read the whole thread but will add my comments.
As a 30 year old I was id'd for the first time the other week at M&S. My reaction, 'cor what a compliment', and yes I didn't have my ID on me. Ok so I was a little annoyed at myself as I had to drive home and get ID. It was only for a bottle of wine for my mum and a thank you gift but my reaction wasn't to get annoyed with the cashier or fetch my dad, instead it was to get my ID.
I am an ex bar worker and will express how difficult it is to tell someone's age sometime, I have seen 15 year olds that literally look 30. Its so difficult and if you get it wrong and don't be careful the fine is a lot of money for someone.
Would you like it if someone had a go at you at work if you were just following the rules?Remember never judge someone that makes a mistake, because in six months time it may be you that makes the next mistake.0 -
I haven't read the whole thread but will add my comments.
As a 30 year old I was id'd for the first time the other week at M&S. My reaction, 'cor what a compliment', and yes I didn't have my ID on me. Ok so I was a little annoyed at myself as I had to drive home and get ID. It was only for a bottle of wine for my mum and a thank you gift but my reaction wasn't to get annoyed with the cashier or fetch my dad, instead it was to get my ID.
I am an ex bar worker and will express how difficult it is to tell someone's age sometime, I have seen 15 year olds that literally look 30. Its so difficult and if you get it wrong and don't be careful the fine is a lot of money for someone.
Would you like it if someone had a go at you at work if you were just following the rules?
Nobody should be 'having a go' at anyone.
All that needs to happen is that the cashier suggests that you ask CS to get a manager's opinion.
If the manager agrees with the cashier, then, tough, you probably do look a lot younger than you are, and you will need to get Id.
If the manager thinks you are clearly over the requisite age then you get your booze.
This isn't about undermining anyone. It's about using a little bit of common sense to provide a decent service to your customers.There are two types of people in the world: Those that can extrapolate information.0 -
Nobody should be 'having a go' at anyone.
All that needs to happen is that the cashier suggests that you ask CS to get a manager's opinion.
If the manager agrees with the cashier, then, tough, you probably do look a lot younger than you are, and you will need to get Id.
If the manager thinks you are clearly over the requisite age then you get your booze.
This isn't about undermining anyone. It's about using a little bit of common sense to provide a decent service to your customers.
But people do, thats the point. You can't change someones mentality not to have a go at someone for following the rules, but you can over carrying ID. Most EU countries have their own National ID card and do carry them at all times, so how hard is it that we carry ID with us at all times? Not very.
With the current policy in place to protect business and customers alike, then the simpliest, and easiest for all involved is for those who do wish to purchase alcohol, carry something small that says they are entitled to buy it. That doesn't inconvenience the customer, and it doesn't inconvenience the cashier, its a simple smooth transaction and on you go with your day.
You can't just look at it from a customers perspective when the losses to the business are a lot greater than the disappointment of a single person not being able to purchase alcohol.0 -
hgotsparkle wrote: »But people do, thats the point. You can't change someones mentality not to have a go at someone for following the rules, but you can over carrying ID. Most EU countries have their own National ID card and do carry them at all times, so how hard is it that we carry ID with us at all times? Not very.
With the current policy in place to protect business and customers alike, then the simpliest, and easiest for all involved is for those who do wish to purchase alcohol, carry something small that says they are entitled to buy it. That doesn't inconvenience the customer, and it doesn't inconvenience the cashier, its a simple smooth transaction and on you go with your day.
You can't just look at it from a customers perspective when the losses to the business are a lot greater than the disappointment of a single person not being able to purchase alcohol.
If that were to be made the rule that you needed id the problem would go away. And I've no doubt that if the government thought they could get away with making it the rule that you had to have photo id to purchase alcohol they would have instigated such a rule.
However that is not the rule and thus it would be sensible for those selling alcohol to adopt a procedure that takes the argument away from (possibly very young and inexperienced staff at) the checkout where any argument will cause embarrassment for all concerned and annoy and delay other customers, and place it where a more senior and experienced member of staff can review the situation.There are two types of people in the world: Those that can extrapolate information.0 -
If that were to be made the rule the problem would go away. And I've no doubt that if the government thought they could get away with making it the rule that you had to have photo id to purchase alcohol they would have instigated such a rule.
However that is not the rule and thus it would be sensible for those selling alcohol to adopt a procedure that takes the argument away from (possibly very young and inexperienced staff at) the checkout where any argument will cause embarrassment for all concerned and annoy and delay other customers, and place it where a more senior and experienced member of staff can review the situation.
Don't you think the fact that you're focusing on younger cashiers is a bit discriminatory?
Its really not difficult to grasp. Want alcohol = have ID with you.
Your suggestion of this re-approval actually adds to workloads and bigger workloads for senior staff actually slows down the rate of other workers because there are less managers around t see when new tills need opening/things need restocking etc.
A shop isn't going to add in a new system for approval when the current one works, those who look to be under 25 aren't getting alcohol unless they have their ID with them.0 -
hgotsparkle wrote: »Don't you think the fact that you're focusing on younger cashiers is a bit discriminatory?
What, suggesting that young people are less experienced than older people is 'discriminatory'? :rotfl:Its really not difficult to grasp. Want alcohol = have ID with you.
But that is not the law.
You and a few others here seem to want to force people to do something that the government are quite capable of making legally mandatory and yet haven't.Your suggestion of this re-approval actually adds to workloads and bigger workloads for senior staff actually slows down the rate of other workers because there are less managers around t see when new tills need opening/things need restocking etc.
Oh, do get a grip.
This is probably something that happens once a year in any given shop, if that.
If it was happening all the time then the shops would have done something about it. Even if it was just to say that everyone must have id if they want to buy alcohol. (Which they are perfectly entitled to do.)
However, they choose not to do that as they know it would annoy their customers so you end up with this ridiculous 'lottery' where someone may, suddenly, out of the blue, after happily buying alcohol for many years, be turned down.There are two types of people in the world: Those that can extrapolate information.0 -
Nobody should be 'having a go' at anyone.
All that needs to happen is that the cashier suggests that you ask CS to get a manager's opinion.
If the manager agrees with the cashier, then, tough, you probably do look a lot younger than you are, and you will need to get Id.
If the manager thinks you are clearly over the requisite age then you get your booze.
This isn't about undermining anyone. It's about using a little bit of common sense to provide a decent service to your customers.
The common sense approach is you want it then prove you compily with the law. Its also common sense for a business to err on the side of caution. Furthermore its common sense to instill confidence in your staff by supporting them. Its also common sense that when refused a product and a universally accepted method of achieving the purchase, ie getting Id rather than a parent is availible then do that.
Or as I said earlier; system works.0
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