East Midlands Airport Missed flight - where do I stand?

814man

richardw:

No 814man, they aren't relevant to this thread. The OP was at security 1hr 50min before the flight. EMA are to blame here.

Wrong, wrong and wrong.

Surely in a discussion thread on an online anonymous forum there is room for someone to post a polite message about the general topic being discussed without necessarily being specific to the point made by the OP?
I don't care how you phrase it, hark back to the 70s, or whatever, no sane person would arrive at a busy modern international airport with only one hour and fifty minutes before the flight they have paid for is due to depart. That's just madness or stupidity, take your choice.
Neither Ryanair nor EMA are to blame, despite the apparently widely held view on here that everything must be someone else's fault, in this case the OP should simply accept that getting to the right place at the right time is their responsibility.

steve1500

814man wrote: »

richardw:


Wrong, wrong and wrong.


Neither Ryanair nor EMA are to blame, despite the apparently widely held view on here that everything must be someone else's fault, in this case the OP should simply accept that getting to the right place at the right time is their responsibility.

Surely if you arrive on time & the Airport do not have the necessary number of staff to process the passengers, the blame must clearly rest with them. It a managerial decision by the airport as to the number of staff on duty


It is not as thought the Airport won't know how many passengers are passing through the terminal at a given time

lea2012

814man wrote: »

richardw:


I don't care how you phrase it, hark back to the 70s, or whatever, no sane person would arrive at a busy modern international airport with only one hour and fifty minutes before the flight they have paid for is due to depart. That's just madness or stupidity, take your choice.

Neither Ryanair nor EMA are to blame, despite the apparently widely held view on here that everything must be someone else's fault, in this case the OP should simply accept that getting to the right place at the right time is their responsibility.

Have to agree with this, one hour 50 mins is not enough time, especially when it had been widely reported in the news etc that increased security checks were taking place. Check in opens three hours prior to departure and I really believe that EMA will turn round and say, sorry but you were in fact an hour late and therefore entitled to nothing.

Alan_Bowen

Lets turn all the blame around. What time does check in close, 45 minutes before departure? If that is correct, then it should not be necessary for anyone to be at an airport 3 hours before departure, make no mistake the airport wants people there as early as possible so that they spend money, and make money for the airport.

richardw

814man wrote: »

... no sane person would arrive at a busy modern international airport with only one hour and fifty minutes before the flight they have paid for is due to depart. That's just madness or stupidity, take your choice.
Neither Ryanair nor EMA are to blame, despite the apparently widely held view on here that everything must be someone else's fault, in this case the OP should simply accept that getting to the right place at the right time is their responsibility.

I am sane, not mad and not stupid, and yesterday I arrived at a busy international airport 1hr 25 mins before my flight and was through security in 15mins.

1 hour 50 mins is a reasonable time, EMA should provide better security that their customers pay for.

Hello123_2

814man wrote: »

richardw:


Wrong, wrong and wrong.

Surely in a discussion thread on an online anonymous forum there is room for someone to post a polite message about the general topic being discussed without necessarily being specific to the point made by the OP?
I don't care how you phrase it, hark back to the 70s, or whatever, no sane person would arrive at a busy modern international airport with only one hour and fifty minutes before the flight they have paid for is due to depart. That's just madness or stupidity, take your choice.
Neither Ryanair nor EMA are to blame, despite the apparently widely held view on here that everything must be someone else's fault, in this case the OP should simply accept that getting to the right place at the right time is their responsibility.

I am not looking for anyone to blame - I am just asking where do I stand on this.


In hindsight of course I wished I had arrived at the Airport at 3am! I have not been to an Airport since 2004 so maybe I was a bit out of touch which yes is my own fault.


If I had chosen to check in at the Airport check in did not open until 4am so I decided to do online.


However,I did not get to the Airport 1hr 50mins before - I had checked already checked in & dropped my luggage off then and joined the security queue 1hr 50min before in which I waited for 1hr 20mins which I did not expect.


Honestly not looking for a blame game, just trying to figure out who to complain to, what to say and what the likelihood is of me getting any money back!


I have never been so upset and distressed in all my life it was the weekend from hell!

mgdavid

814man wrote: »

richardw:


Wrong, wrong and wrong.

Surely in a discussion thread on an online anonymous forum there is room for someone to post a polite message about the general topic being discussed without necessarily being specific to the point made by the OP?
I don't care how you phrase it, hark back to the 70s, or whatever, no sane person would arrive at a busy modern international airport with only one hour and fifty minutes before the flight they have paid for is due to depart. That's just madness or stupidity, take your choice.
Neither Ryanair nor EMA are to blame, despite the apparently widely held view on here that everything must be someone else's fault, in this case the OP should simply accept that getting to the right place at the right time is their responsibility.

it would be more hlpful if you actually read the thread before coming out with sanctimonius claptrap.
Start at the beginning, and take note of post #28 among others.

mgdavid

lea2012 wrote: »

Have to agree with this, one hour 50 mins is not enough time, especially when it had been widely reported in the news etc that increased security checks were taking place. Check in opens three hours prior to departure and I really believe that EMA will turn round and say, sorry but you were in fact an hour late and therefore entitled to nothing.

yet another who hasn't read the thread.
They had checked in online, so checkin at airport is irrelevant.
Post #28 gives the source of official recommendation to be there 2 hours ahead, which the OP well exceeded as they dropped bags *and then* were in the security queue 1hr 50 mins before flight.

Marmaduke123

steve1500 wrote: »

I have to agree. When we flew to the US last month the check in gate opened 2 hours beforehand. We were at the airport 3 hours before.


WE only got through security on time because people were shouting people to the front of the queue.

Which airport and airline was this? Check in opening 2 hrs before the flight is too late for a US flight

SaveTheEuro

Hello123 wrote: »

joined the security queue 1hr 50min before in which I waited for 1hr 20mins

You certainly have my sympathy. It is outrageous that it took 1 hour 20 minutes to get through security.

East Midlands Airport does seem rather chaotic:

http://www.bbc.co.uk/news/uk-england-28864598

and

http://www.nottinghampost.com/holidaymakers-longer-queues-airport/story-22831691-detail/story.html

Keep screen shots of these stories. They will help with evidence if you go down the small claims route.