Help - Was I Mis-sold my Car?

poppasmurf_bewdley

Goonie wrote: »

Here you go:




Very clever play on words, perhaps you should look up smurfing...

So I didn't accuse you of lying?

As for the definition of smurfing - I was wondering what was causing those lumps under the mattress!

rs65

motorguy wrote: »

The DPF clogs up over time with dirty particulates. The car then tries to clean it, but if you're not giving the car long enough runs to heat up enough to clean it, then it remains clogged, to the point, eventually where it cant be cleared at all and needs replaced.

So basically its been a build up over time.

Thanks. So the first problem after 9 months of ownership could be regarded as quite normal. Is it possible the 'repairs' carried out twice in July were defective?

Goonie

darkmatter101 wrote: »

Goonie, try not to take peoples comments personally.

Take this as a learning experiencing.

Very hard not to when they are personal and half of them are just for the sake of it.


I am taking it as a learning experience. I now know what a DPF is and am learning a lot about people's personalities on the internet. I'd be interesting to see what these same posters reactions would be if it was their parents who were in the same position as me. Would they be as cutting with their comments or would they take a little more care in how they spoke to them?


Anyway, thanks for the helpful comments to those that have actually made them. I'll leave this thread now and leave the internet bullies to find their next victim.

Bantex_2

Goonie wrote: »

Very hard not to when they are personal and half of them are just for the sake of it.


I am taking it as a learning experience. I now know what a DPF is and am learning a lot about people's personalities on the internet. I'd be interesting to see what these same posters reactions would be if it was their parents who were in the same position as me. Would they be as cutting with their comments or would they take a little more care in how they spoke to them?


Anyway, thanks for the helpful comments to those that have actually made them. I'll leave this thread now and leave the internet bullies to find their next victim.

Odd response.

You bought the wrong car so it must have been mis sold.
When told that you bought the wrong car, you are being bullied.

darkmatter101

To be fair Goonie I see where you are coming from. The reason people are saying these somewhat belligerent comments (me included) is because what you are doing is not morally right. You want to recoup your money that you spent on the car even though it was mostly your own fault and not entirely the garages. I think a lot of people in that position, or if it were their family in that very same situation, would try and get out of it like you too, regardless of whether it is morally right or not.

Now let me be as unbiased as possible. The problem with your situation is that you encountered the problem NINE MONTHS later and wanted out of the financial agreement. At this point if I were you I would have taken up the offer with the garage and exchanged with a petrol equivalent even though it may have been worth 2k less in value.
Secondly, I do not think the garage actually changed the DPF in your vehicle when they quoted £120 for the repair. Changing the DPF is expensive normally around £500 is not more. When the filter failed again you should have properly found out whether the DPF was changed and try and obtain written evidence from the garage. OEM parts normally carry a 12 month warranty so if the garage did change the DPF for a new one they should have replaced it again when it failed the second time.

What I'm struggling to know is did you specifically come into the car market looking for a diesel? Normally people without much knowledge on cars opt for a petrol as petrol's were conventionally more popular than diesel. If you wanted as diesel solely for its MPG and low tax band that was a very infantile mistake.

The problem with your argument that you present to the Ombudsman is kind of like the following analogy. Lets say your engine completely seized 9 months after purchasing and you find out that the reason for this is because there wasn't enough oil in the engine and it needed changing. Yes, maybe the garage should have told you beforehand that the oil needed changing but really you should have made an assessment whether it does through looking at the service history.

No matter what way you look at right, it just boils down to your lack of research prior to entering a financial agreement with an asset worth in the thousands. If it were an asset worth couple hundred, fair enough, you may be able to get away without doing much research but £9000? Come on. We as consumers have our own responsibilities that we must adhere to, we cannot let our fate lie with a salesman.

force_ten

I know you don’t agree with some of the posts on this thread but what have you learnt from it regarding the car and not the board members?

Of all the pages I don’t think there is more than one or two posts that agree with you saying the car was miss sold, has this changed your mind, or do you still think it worthwhile going down the miss sold route ?

You say you are worrying about sitting in traffic because the revs weren’t high enough well revs are only part of the story, with my car the most important thing for meeting the DPF regeneration criteria is the car has to be fully up to temperature, and on a short 5 mile run the car wont be up to temperature

I think for my car the criteria is something along the lines of car fully up to temperature and then maintain speeds of above 40mph and above 2000 rpm for a period of 10 to 15 minutes , this is not usually a problem for me as I live in a rural area so not much town driving

I think that in the short term you will have to live with the DPF and once a week take it for a run around the motorway at a quiet time of the day, I honestly cant see the dealer getting you out this car based on the arguments you have given here

if I were you I would try and work with the dealer and see what sort of a deal that I come up and move on to a petrol car rather than a diesel

force_ten

http://www.fleetnews.co.uk/news/2012

That is an interesting article from Fleet news in 2012 and shows that this problem has been around fr a couple of years

can I ask the OP why did you choose a diesel car? was it the high claimed MPG and the low road tax that attracted you to the diesel variant of this car?

Goonie

Thanks, two very sensible and helpful posts. Are they agreeing with me? No. Am I upset about that? No, because they have been worded in a pleasant way and in a manner that is friendly and polite without being attacking and derogatory. That's all I was after, whether people agreed with me or not I really don't mind, but there are ways to speak to people that seem to have been lost on most posters in here.

darkmatter101

force_ten wrote: »

if I were you I would try and work with the dealer and see what sort of a deal that I come up and move on to a petrol car rather than a diesel

I concur with this. It's your best option. One thing to note though, modern petrol engines that are usually direct injection engines, overtime suffer from blocked inlet valves which will cause the car to go into limp mode. This is a common problem with VAG cars and BMW, although not sure about Vauxhall so OP I suggest you do some research and bring this up with the salesman.

Also taking this as a learning experiencing is not about what you learn about people's personalities on the internet, that isn't relevant. Sorry if I may sound rather crass, but your posts tell me that you have an attitude problem and you seem very inexperienced of how things work in the real world. Perhaps you are still young, and if so, heed the advice of others who are more experienced.

I had a very similar situation to you around 3-4 years ago. I purchased a BMW 335i M Sport used from the dealer. Little did I know about its numerous problems with direct injection issues, coil packs, turbo failure and so on. Did I rant and rave like you? Yes to a degree I did but, and BMW as a will of good gesture did repair half of those problems. I had to pay for the rest and that’s what I expected. What I definitely did not think was ‘they sold me a car not fit for purpose’ and they have to replace the car or take it back.

almillar

Little did I know about its numerous problems with direct injection issues, coil packs, turbo failure and so on

This is nothing to do with OP's problem. You're describing faults with the car, not caused by you.
OP is talking about faults with his car, because there was a part fitted to it that he didn't know about, that needed special treatment, that he didn't know about.
It's probably buried in your manual somewhere that if you make lots of short journeys, you'll kill your catalytic converter sooner, and put more strain on your battery and alternator. That doesn't mean the car's faulty if they do go.
A dealer should perhaps try to steer a customer towards the right car (a petrol instead of a diesel in this case) but if the customer storms in saying 'GIVE ME A DIESEL' then you can't blame them. I don't know what OP's buying process was.