Hyperoptic

Neville_Hillyer

"Is it worth paying more for 20mb fibre ?"

20 mili bits is the slowest I have ever come across - did you intend to say 20 Mb which is 1,000,000,000 times faster ?

Timalay

Moneyineptitude wrote: »

Since the company being discussed only operates in London, your point is moot.

Correction, they also operate in Reading, Cardiff, Bristol, Leeds, Liverpool, Manchester, Glasgow, Newcastle, Sheffield, Birmingham and Nottingham. Hyperoptic generally like to roll out to flats (where the return will be bigger).

VisionMan

Timalay wrote: »

Correction, they also operate in Reading, Cardiff, Bristol, Leeds, Liverpool, Manchester, Glasgow, Newcastle, Sheffield, Birmingham and Nottingham. Hyperoptic generally like to roll out to flats (where the return will be bigger).

Thanks for that. I too thought they were London only.

onomatopoeia99

Moneyineptitude wrote: »

Virgin Media don't use copper either, but their speeds are still advertised as "up to" because there are several other reasons why speeds may drop.

Our VM broadband connection at work arrives at the premises as a copper cable - coax, rather than twisted pair, but still very much copper.

smem18

I recently got Hyperoptic Fiber Broadband at my flat and I've been really impressed with it. I got the 20mb deal and am very happy with it considering BT couldn't provide fiber broadband to the property I'm renting.
They run a "refer and friend" scheme whereby me and the "friend" get £50 credit to our accounts. All I need for this is a first name, last name and email address, so if anybody wants to sign up to Hyperoptic and would like £50.00 credit on your account, please don't hesitate to private message me with your details

oldagetraveller

Reported as spam.
It's fibre - not fiber!

RichardD1970

oldagetraveller wrote: »

Reported as spam.
It's fibre - not fiber!

Not spam, but in the wrong place.

There is a whole board dedicated to this http://forums.moneysavingexpert.com/forumdisplay.php?f=42

strawberries1

I'm moving in a couple of months to a property with no Hyperoptic service.

I joined Hyperoptic 7weeks ago and believed it was a monthly not a 12 term contract.

How can I get out of it without having to keep paying for another 9 months after moving?

I'm not happy with their service and wanted to cancel last week as the connection is sometimes slow and they still haven't ported my Sky number after 7 weeks despite numerous calls and having filled the porting request form 2ce before installation.

I've been going back and forth on that point but it now seems I will be moving house.

On what basis can I cancel successfully?

Thank you.

JJ_Egan

Successfully cancel by paying the balance of the 12 month contract .
Or by going through their complaints process and they eventually agree to let you go FOC or not .

Check what you actually signed up for .
As per the web site 12 months or
Broadband Only and No Contract plans also available.

strawberries1

They cancelled the contract as they didn't live up to their promise to have me transferred.