Unhappy With Postage Charged By Seller & Actual Postage Seller Paid

theclonetrooper

I have just recently, (yesterday), received a item I won on ebay, won for £18.00 with £12.00 postage by "other courier" as the seller quote's "Items is heavy - hence postage cost".
Fair enough, I place my bid, win item, pay straight away & wait for delivery.
Item turns up yesterday, Royal Mail 2nd class signed for and the postage paid on the label is £3.90 :mad:.
I stuck the box on my scales and it weighed in at just under 600 grams, I then opened it up to find the item, (a die-cast vehicle), exactly as described but wrapped in a load of scrunched up Tesco shopping bags and all inside a re-used HP hard drive box, (I am all in favor of recycling but not in favor of paying £8.10 for the privilege).
Don't get me wrong I am very happy with the item its just the postage I am not amused with.

I have messaged the seller, this is a copy of what I sent:-

"I received the SPV yesterday & I am very pleased with the model, it is exactly as you described it.
I am displeased with the excessive amount that you quoted for the postage charge, (£12.00), when it arrived by royal Mail 2nd class signed for with the postage amount on the label stating £3.90 I was not amused.
Although the packaging was more than adequate for the item inside to be protected, (scrunched up Tesco's shopping bags & a reused HP hard drive box), I feel that the fact you over charged the postage by £8.10 to be unacceptable as the whole package weighed in at less than 6oo grams, (I wonder if the winner of your Fireball X15 model is thinking the same as me if he has already received it as you charged the same postage cost for that as well).
Please be assured I am not seeking to return the SPV or trying to get a partial refund of the postage cost, I was fully aware of the postal charge when I made my bid I just didn't expect to see such a difference.
Phill."
I know that someone will say "Caveat Emptor", its not the item I'm unhappy with its just the postage, I will wait for the sellers reply before I leave my feedback.
(BTW the seller sold another die-cast model similar to the one I won with the same postage charge but that sold for over £50, I wonder if he is as happy with the postage as I am ?)

campdave

Leave appropriate feedback and stars and move on with your life.

epm-84

In bidding you were happy to spend £40 in total for the item (including postage)

Now that eBay charge fees on postage and have revised how free listings work the seller will be charged £1.20 for adding a £12 postage charge and a further 42p if you paid by PayPal, so it doesn't make any difference to the seller if it's £40+ free postage or £18 + £12 postage.

FidgitsID

theclonetrooper wrote: »

I have messaged the seller, this is a copy of what I sent:-

If you selected any reason except "other" via the ebay messaging system, you might have already damaged the sellers account with a defect.

Why did you mention partial refund at all in your message, just the mention of it could see you put on some sellers block lists ? is this incorrect split of price/p&p enough that you might never want to buy any of his other collectables if he has more.

If an item of mine had arrived undamaged & as described, I would not even have looked to see how much the postage was, all would be well and good feedback left.

theclonetrooper

campdave wrote: »

Leave appropriate feedback and stars and move on with your life.

epm-84 wrote: »

In bidding you were happy to spend £40 in total for the item (including postage)

Now that eBay charge fees on postage and have revised how free listings work the seller will be charged £1.20 for adding a £12 postage charge and a further 42p if you paid by PayPal, so it doesn't make any difference to the seller if it's £40+ free postage or £18 + £12 postage.

Thank you for your comments & I agree with both of you :beer:

F&L

It could be that the seller has copied a previous listing along with the postage cost and not noticed. Most sellers would not consider 600g heavy but ultimately they'd have received higher bids if the postage cost had been lower.

sequence

This is why I switched to free (inclusive) postage.

mrcol1000

I find buyers annoying when they complain about postage charge being a few quid more than the stamp price. £12 charge for second class recorded and recycled packaging is awful though.

As someone else has said, they may have re-used an old listing. I have accidently done this before but changed the postage charge in the invoice I sent.

I think giving them an opportunity to fix this is a good idea. Personally I would have sent them a shorter message just pointing out the high postage charge against the postage service used. If they do not reply and resolve this then I would leave them at least a neutral if not a negative. Yes the postage charge was clearly shown, but for the price you paid I would expect a courier or special delivery.

There is a big difference in overcharging a couple of quid to cover your packaging costs and overcharging by £8 for some rubbish hanging around the bin.

theclonetrooper

sequence wrote: »

This is why I switched to free (inclusive) postage.

Thats my point, I would not of minded paying [STRIKE]£40[/STRIKE] £30 including free postage for the item, its the way he seller has misrepresented his postage cost for the item.
It is not that he is a ebay "newbie" either, his feedback score is higher than mine & mine is over 1200, (100%+ BTW), I have in the past sold a lot of Lego where the weight & postage cost had a factor in the bids I received, if I had misrepresented my postage costs I bet the buyers would be straight on my case with neg feedback & trashing my sellers stars.

theEnd

Could be charging you for time, for a long drive to the post office, whatever.

You know the cost before you buy. Your bid (and others) will be lower to reflect this.

theclonetrooper

epm-84 wrote: »

In bidding you were happy to spend £40 in total for the item (including postage)

Now that eBay charge fees on postage and have revised how free listings work the seller will be charged £1.20 for adding a £12 postage charge and a further 42p if you paid by PayPal, so it doesn't make any difference to the seller if it's £40+ free postage or £18 + £12 postage.

BTW its £30 total, not £40