John Lewis order stolen in transit, JL won't do nothing about it?!

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  • DCFC79
    DCFC79 Posts: 40,598 Forumite
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    Bantex wrote: »
    Little brother has probably nicked the ipads.

    And sold them on eBay them.
  • Civic93
    Civic93 Posts: 22 Forumite
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    Little brothers 15 years old, the slash was hidden when signed for, asked him he said couriers just knocked on the door got his sign, gave and box and done one. Couriers were city link say john lewis, its still being investigated but surely theres something else i can do. Explained this to trading standards they say john lewis has breached the contract
  • tomtontom
    tomtontom Posts: 7,929 Forumite
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    DCFC79 wrote: »
    And sold them on eBay them.

    Easier to sell them to friends etc - can't be tracked that way ;)
  • tomtontom
    tomtontom Posts: 7,929 Forumite
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    Civic93 wrote: »
    Little brothers 15 years old, the slash was hidden when signed for, asked him he said couriers just knocked on the door got his sign, gave and box and done one. Couriers were city link say john lewis, its still being investigated but surely theres something else i can do. Explained this to trading standards they say john lewis has breached the contract

    Did he not notice the lack of weight in the box? You must be very generous to be buying someone two ipads!

    JL would be in breach if they failed to deliver the order. However your brother signed to say the order was delivered. Can you post a picture of the packaging so we can see how they apparently concealed where they opened it?
  • OlliesDad
    OlliesDad Posts: 1,825 Forumite
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    tomtontom wrote: »
    Did he not notice the lack of weight in the box?

    Well Apple do claim it is astonishingly light! :p
  • ljonski
    ljonski Posts: 3,337 Forumite
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    Hypothetically would it make a difference if the signature was from a minor?
    "if the state cannot find within itself a place for those who peacefully refuse to worship at its temples, then it’s the state that’s become extreme".Revd Dr Giles Fraser on Radio 4 2017
  • Browntoa
    Browntoa Posts: 49,322 Forumite
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    so basically you need to

    1) insist the police register the "crime" and give you a crime number

    2) give the crime number to John Lewis for them to check further with their courier (it's normally their own drivers )

    3) follow it up in writing in a letter sent recorded delivery
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  • halibut2209
    halibut2209 Posts: 4,249 Forumite
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    I'm curious as to what was actually taken from the parcel. The boxes, or just the iPads themselves?
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • photome
    photome Posts: 16,370 Forumite
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    Can a 15 year old sign for delivery?

    I know he can but do JL or city link allow it
  • visidigi
    visidigi Posts: 6,444 Forumite
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    I ordered two iPads from JL a while back, they were in their box, another cardboard box and then a shipping bag.

    Op what exactly was signed for, and empty bag? Or are you saying they opened the outer cardboard, removed iPads, sealed up box and then handed over a taped bag with nothing but cardboard in?
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