Important: TSB Classic Plus Account - Paperless Correspondence now live !!

innovate

Consumerist wrote: »

I've now registered three times for paperless correspondence but every time I go online the settings have been reset to online statements only. I may have done something wrong but

Did you get as far as entering your password and pressing the confirm button all 3 times?

Consumerist

innovate wrote: »

Did you get as far as entering your password and pressing the confirm button all 3 times?

Well, I thought I did but I had been nosing around the online accounts so it's always possible I hadn't finished off properly.

If this hasn't happened to anyone else then it is obviously an error on my part. I was fairly sure I had registered all the accounts for paperless correspondence but, looking back on confirmation emails, I'm now not so sure.

If it's that easy to think you've registered but it turns out that you haven't then I'd say it might be a good idea for folks to re-check anyway.

butterflymum

Consumerist wrote: »

If it's that easy to think you've registered but it turns out that you haven't then I'd say it might be a good idea for folks to re-check anyway.

Indeed. If in doubt, folks should check again - it won't take long and could save losing out on interest.

typistretired

Just checked this is showing in my inbox, they omitted the space between preferences and Fully not me.


Your Inbox


Your online and paper preferencesFully paperless

butterflymum

As end of month is approaching, just bumping thread to hopefully alert folks who haven't yet realised they need to take action.

sharpharp

I just saw this thread, if I do this today, will I get the interest?

So you just go into settings and change accounts to paperless right?

Where is the link on their website that says no interest if you don't go paperless?

All I can find is:

"We ask that you register online for Paperless Correspondence, then let you transact in branch, online, or on the phone, whichever is most convenient."

They are only asking, not telling. There is no mention of interest loss if u don't use paperless.

freddysmith

sharpharp wrote: »

I just saw this thread, if I do this today, will I get the interest?

So you just go into settings and change accounts to paperless right?

Where is the link on their website that says no interest if you don't go paperless?

All I can find is:

"We ask that you register online for Paperless Correspondence, then let you transact in branch, online, or on the phone, whichever is most convenient."

They are only asking, not telling. There is no mention of interest loss if u don't use paperless.

Classic Plus - what’s so different about it?
Let’s start with the 5% AER/4.89% gross variable interest rate on balances up to £2,000. Unlike other banks, our rate isn’t a bonus or introductory rate and all we ask is that you pay in £500+/month, register for Internet Banking, paperless statements and correspondence.


http://www.tsb.co.uk/current_accounts.asp?WT.ac=HP_NAV_PCA

butterflymum

For those who took out accounts before paperless correspondence became available, the Terms and Conditions they received stated:

Eligibility Conditions Each month you must:
• pay at least £500 into your account
• be registered for Internet Banking and paperless statements (and paperless correspondence, if available).

and a copy of same can be found via:

http://www.tsb.co.uk/search.asp?q=classic+plus+terms+and+conditions

In case people hadn't downloaded and read the T & Cs on opening, they then followed up with an email attaching same and stating in body of email:

Credit interest is only paid on the first £2,000 in your account, and is paid on the first working day of the month. You will need to pay in £500 a month, register for Internet Banking and paperless statements (plus paperless correspondence, when available).

All of which they asked people to:

Please take some time to read them carefully, and print or save them for your records.

colsten

sharpharp wrote: »

They are only asking, not telling. There is no mention of interest loss if u don't use paperless.

It is part of the T&Cs that you have to be paperless on statements and correspondence. You are free to choose the paper options, which are in fact the default, but you will not receive any interest if you do.

phona

sharpharp wrote: »

They are only asking, not telling. There is no mention of interest loss if u don't use paperless.

Their site is meant to be a bit informal and chatty, which is why they use expressions like "we ask that". It makes sense in that paperless is not mandatory, neither is paying in £500/month, but the terms and conditions make it perfectly clear they are requirements if you want the interest. You did read the terms and conditions, right?

Has anyone had any correspondence (paper or otherwise!) saying this option is now available? It's not very good that there's been no notification from TSB. Only a few days to go before we start answering the threads "TSB INTEREST SCAM!!!" :rotfl: