ebay unpaid item case opened against me

SeduLOUs

prowla wrote: »

Timeline:

• We contact the buyer immediately after you opened the case
• The buyer has 4 days from the time you opened the case to pay

During this time the buyer can also contact you to request a payment extension or make another arrangement. Of course you can agree to the buyer's request, but you're not obliged to make special arrangements.
If the buyer doesn't pay within 4 days, you can close the case and an unpaid item may be recorded on the buyer's account. If the buyer has contacted you and you've agreed to extend the payment deadline, you can wait up to 36 days after the listing ended to close the case.
[/INDENT]The seller has not done (3), whereas I have, within that time, contacted the seller to make another arrangement. The seller has not responded either way.

But that doesn't say that the seller has to entertain your requests. All it says it that a buyer MAY make special requests, which you are under no obligation to discuss or agree with, and after 4 days you can close the case and end the contract.

The buyer isn't doing anything wrong by the T+C. At all.

The only upside to all of this is that fortunately eBay will allow the seller to cancel his contract with you and you will get an unpaid item strike so that if your behaviour continues you will be unable to purchase anything else from eBay causing similar delays and problems for other sellers.

prowla

Amber_Sunshine wrote: »

Perhaps the seller hasn't replied because they suspect that OP will not take no for an answer. Which would be a reasonable assumption if this thread is anything to go by.

If I hadn't already said that I would take no for an answer...

... however, I won't take no answer for an answer.

campdave wrote: »

I think your belligerence and refusal to accept that some of the blame for the situation arising in the first place is the reason this thread is on the 11th page of going round and round and round.

Re-read the OP; I said I am waiting for an answer, I did not pre-judge that answer, and I've subsequently clarified (multiple times) that I will proceed even if the answer is no.

There is no belligerence in asking the following simple, polite, question:

Hi.
I'd like to collect this, if that would be convenient.
regards,
...

Please let me know how that could in any way be considered belligerent, because I certainly don't see it!

The issue is the lack of a reply, and the apparent lack of a way of knowing whether the seller has even received the message.

prowla

SeduLOUs wrote: »

But that doesn't say that the seller has to entertain your requests. All it says it that a buyer MAY make special requests, which you are under no obligation to discuss or agree with, and after 4 days you can close the case and end the contract.

The buyer isn't doing anything wrong by the T+C. At all.

The only upside to all of this is that fortunately eBay will allow the seller to cancel his contract with you and you will get an unpaid item strike so that if your behaviour continues you will be unable to purchase anything else from eBay causing similar delays and problems for other sellers.

Ah - thought you'd gone...

Yes, I may make special requests, and have done so. At no point have I said that the seller must comply with my request.

The procedure clearly states that Step 1 is to.

1. Talk to the buyer

You can solve most problems by talking directly with the buyer. If you don't have it, you can get the buyer's contact information.

That's not happened.

SeduLOUs

prowla wrote: »

Ah - thought you'd gone...

Yes, I may make special requests, and have done so. At no point have I said that the seller must comply with my request.

The procedure clearly states that Step 1 is to.

1. Talk to the buyer

You can solve most problems by talking directly with the buyer. If you don't have it, you can get the buyer's contact information.

That's not happened.

And if he HAD to converse with you eBay wouldn't have allowed him to file the claim.

He doesn't want to talk to you. He doesn't have to talk to you. He doesn't want to negotiate with you. He doesn't have to negotiate with you. He doesn't want you to collect the item -that's blindingly obvious.

You should uphold your side of the contract you agreed to and pay for the item as per the terms of the listing, but we all know you aren't going to.

You deserve the unpaid item strike, and I sincerely hope you learn a valuable lesson from this. If you have questions, ask before you bid. It's really not complicated.

usefulmale

The seller has given you an answer to your collection request : an unpaid item case. What have they got to do to make it clearer, beat you to death with the the item, because, man alive, I'd pay the seller double, nay triple, to watch them do that.

prowla

shanejosephdonnelly wrote: »

Prowla- seeing as you know what the item is do you think that the postage is a reasonable amount? Do you think it is likely for the seller to have to pay £15 to send the item to you?

prowla wrote: »

The item measures 4.5x45x25 cm and weighs 3 kg, excluding box & packing.

A quick look on the RM site suggests that £15 is in the right ball park. Given that ebay charge fees on the shipping too I think that the seller could even be making a loss.

But that £15 is a lot more of my money than it costs me to take a 2-3 mile detour off a road I was driving along anyway.

Actually, scratch that, I've just bought two more of them (I need three or four, and I've got one already) from a seller who is not local, and their combined P&P for the pair is £6.78.

Hmmm - seems like the seller might've been trying to make a few quid on the postage too, which might explain things a bit...

Hermione_Granger

prowla wrote: »

Apologies; I wasn't aware that I was a customer of yours and so obliged to respond.
No one on here is your customer, but you were happy to ask for comments weren't you?

But in response to your (third time of asking), the answer has already been given.
No it hasn't. You have waffled but you have not answered the question.
For the fourth time. DO YOU THINK THAT THE EBAY USER AGREEMENT DOES NOT APPLY TO YOU?
A simply yes or no is all that is required.

I repeat that I am perfectly happy to proceed with the transaction, once I receive a reply.
You should proceed once the auction has ended with you being the high bidder.

I will not part with my money until I have confidence in the seller.
Maybe the seller has no confidence in you. After all, you are the renaging on your word.

I don't know if you are aware of it, but ebay has a defined process to cover unpaid items, as follows:

And I don't know if you are aware of it, ebay also has a defined process for auctions.
A seller lists their items.
Potential buyers place bids or ask questions.
The auction ends.
The winning bidder pays for the item that they bid on.

1. Talk to the buyer

You can solve most problems by talking directly with the buyer. If you don't have it, you can get the buyer's contact information.


2. Work it out in our Resolution Centre

If you can't work things out directly with the buyer, you can open an unpaid item case in the Resolution Centre. You must open the case on the same eBay country site where you sold the item.
Timeline: Opening a case - 2 to 32 days after the sale

The seller hasn't done (1), and has gone straight to (2) (possibly automatically, as mentioned).
And you haven't done the 1st thing expected of you which is to pay.


The seller's rules then go on to state:

3. We contact the buyer to request payment

Timeline:

• We contact the buyer immediately after you opened the case
• The buyer has 4 days from the time you opened the case to pay

During this time the buyer can also contact you to request a payment extension or make another arrangement. Of course you can agree to the buyer's request, but you're not obliged to make special arrangements.
If the buyer doesn't pay within 4 days, you can close the case and an unpaid item may be recorded on the buyer's account. If the buyer has contacted you and you've agreed to extend the payment deadline, you can wait up to 36 days after the listing ended to close the case.

The seller has not done (3), whereas I have, within that time, contacted the seller to make another arrangement. The seller has not responded either way.

Also, be aware that I am not haggling over the purchase price of the item, I am looking to avoid unnecessary payment to a third party for a service which is not required and which is less convenient to me (and possibly to the seller) than going and picking it up in person.
Why can't/won't you understand?
It is required. This service was the only one offered, and by bidding, you stated that you were agreeing to this.

Further, be aware that this is a 99p item on ebay, and some people seem to be blowing it out of proportion!
99p or £99 shouldn't matter. You are the person who bid, thereby agreeing to the stated terms and are now refusing to proceed.

Hasn't it crossed your mind that as the majority of responders consider your refusal to pay to be wrong then just maybe you are actually the one who is incorrect?

prowla

usefulmale wrote: »

The seller has given you an answer to your collection request : an unpaid item case. What have they got to do to make it clearer, beat you to death with the the item, because, man alive, I'd pay the seller double, nay triple, to watch them do that.

I'm not quite sure why you think it would be appropriate for the seller to commit a criminal act to deal with an innocuous question about delivery of a 99p item; I guess it takes all types.

However, they would have to bring it to me to do that, so that would solve everything.

Hermione_Granger

prowla wrote: »

Actually, scratch that, I've just bought two more of them (I need three or four, and I've got one already) from a seller who is not local, and their combined P&P for the pair is £6.78.

Hmmm - seems like the seller might've been trying to make a few quid on the postage too, which might explain things a bit...

Strange, seeing as how you have already stated that the £15 P&P charge was about right and even that the seller may be losing out for not charging enough.

prowla wrote: »

A quick look on the RM site suggests that £15 is in the right ball park. Given that ebay charge fees on the shipping too I think that the seller could even be making a loss.

prowla

Hermione_Granger wrote: »

Hasn't it crossed your mind that as the majority of responders consider your refusal to pay to be wrong then just maybe you are actually the one who is incorrect?

No.

And to repeat, I am not refusing to pay full-stop, I am not proceeding with payment until I receive a reply to my message.