Halifax £100 Incentive problems

catz747

butterfly72 wrote: »

It took me ages to set up this account. I had endless problems with the transfers but did get my £100 on time. Infact they gave me £200 by mistake!! :T
I wouldn't recommend this account on account of the hassles.

I hope you sort it out!

I only had problems with 2 transfers & fortunately I was able to sort them out fairly easily.

I also got £200 by mistake which I rang them twice about but they checked the account & denied they'd done it :T

I found it all very easy, in a way I'm suprised that people are having problems, but not that suprised :rolleyes:

carpy

regularsaver1 wrote: »

it will only be paid once

did you open it online?

yes online.

how do you know it will only be paid once?

yes only once per account maybe, but then surely no-one should have two accounts!!!

if they don't even know they've opened two accounts for the same person then possibly they're unlikely to know not to award £100 to both accounts?!?!

regularsaver1

Because one of the conditions is that it will only be paid once

Condition 6: " Payment applies to first account opened only, whether sole or joint. Joint account qualifies for one payment only".

I guessed it was on-line. have seen people with 2 for some reason. Just go with one - you can only do the switching to one account anyway can't you. Discard one.

The thing is they haven't opened the account - you did the application online. Did you get an answer straight away? some people have applied again because the other has referred and then got both offers.

There is a trigger on the system, knowing if you already have a current account (so ineligible), and whether you have paid in £1000 per month and used the switching service

regularsaver1

Sav4it - I wasn't knocking someone for being helpful. Was just wondering why. I didn't mean it in a bad way.

You say that customer relations/complaints departments are useless, but isn't that what they deal with? And if the CEO only passes it back (I mean it will probabaly be the CEO's secretary/PA that sees it, not them?)

evergreen

When I opened the account back in march they asked me if I wanted to use their switching service or do it myself. I opted to do it myself. Does that mean I won't get the £100 incentive? That was not made clear.

ctdctd

evergreen wrote: »

When I opened the account back in march they asked me if I wanted to use their switching service or do it myself. I opted to do it myself. Does that mean I won't get the £100 incentive? That was not made clear.

The terms for the £100 incentive made it clear that you needed to use their switching service so I think you have lost out.

YorkshireBoy

evergreen wrote: »

When I opened the account back in march they asked me if I wanted to use their switching service or do it myself. I opted to do it myself. Does that mean I won't get the £100 incentive? That was not made clear.

Without wishing to offend, they couldn't make it any more clear!...

The £100 Switcher's offer conditions:

2. Customers must use our Switching Team to transfer Direct Debits and standing orders from their existing account elsewhere to the new Halifax current account.

regularsaver1

evergreen wrote: »

When I opened the account back in march they asked me if I wanted to use their switching service or do it myself. I opted to do it myself. Does that mean I won't get the £100 incentive? That was not made clear.

You will not get it

it was a switching offer only

janbanan

TuftyMatt wrote: »

I applied in early June for the Bank of Scotland high interest account and followed all the instructions. I was told to fund the account with £100 which I did via a transfer from my Lloyds account (£102). I then phoned up the number which they gave me once this money had cleared in there.

3 weeks later and still no cheque book etc so I checked my account online and found the money was gone and with no history to show it had ever been there!!

Off to the Halifax I went last Friday and after 45 minutes of calls by them to Manchester and Glasgow they assured me it would show back in my account the next day.

Off I go again on Monday afternoon as still no money!!

Yesterday morning two lots of £102 showed in my account.

Today it is back to the right amount but still no info on DD or cheque books etc.

Talk about making you work for your £100 incentive.

:beer:

The same thing happened to me. I paid in an initial £100, which was accepted and I got a receipt. I checked my balance right after and the money was there. A few days later the money was gone. It took them about 1.5h and 20 calls to find out what happened.

Apparently, the reason the money disappeared was that the account hadn't been opened properly as the signed agreement form hadn't been registered. Therefore when the money was clearing, it "bounced".

I handed in the agreement form a few days before I deposited the money. Either the branch didn't enter the agreement form properly, or the branches forward them to some central location and they are entered from there, in which case one should wait a week or so before paying in the money.

jemmou

Well, thanks for all the posts guys - seems like I'll be on an uphill struggle to get this money! I agree with Hopwood - perhaps Martin should stop giving the Halifax free publicity and point out that their service is utterly rubbish and that the higher interest rate comes at a price?

I think that I will persue the complaint department route first (faxed them today) and give them a week or so to sort things out. Following that I might try wayoflife's suggestion and go to the top. After that I guess its the ombudsman and small claims court...

To clarify, I too have printed the T's & C's and am sure that I have followed all of the requirements to the letter. Interestingly, they also opened 2 accounts for me when I applied and it took a visit to my local branch to get one of them closed fully. What bugs me is that nobody refutes my claim that I should be paid and yet they seem incapable of actually paying the money!